Hui Theng Lee
Clerk
Semenyih,Selangor
Summary
Dynamic sales professional with a proven track record at Wakai Shoe, excelling in customer service and sales management. Leveraged Google Analytics to optimize online sales strategies, consistently achieving targets. Known for building strong client relationships and delivering tailored solutions, driving repeat business and enhancing customer satisfaction.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Online Sales Associates
Self Employed Writer
01.2013 - Current
- Managed online metrics and made recommendations for continued improvement and optimization.
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
- Generated monthly sales reports and shared insights and recommendations to drive sales.
- Leveraged customer database to nurture and grow current sales and identify new business opportunities.
Sales Associate
Wakai Shoe
01.2015 - 08.2016
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Freelance Event Crew
SCORE
05.2013 - 05.2013
- Supported event coordinators in executing successful events by following detailed plans and instructions.
- Collaborated with team members to ensure timely completion of assigned tasks, contributing to overall event success.
- Assisted in the efficient setup and breakdown of event spaces, leading to smooth transitions between activities.
- Actively participated in pre-event meetings and training sessions to stay informed on event procedures and requirements.
- Managed inventory and resources effectively, preventing shortages during crucial moments in events.
Freelance Event Crew
Milo Nestle
03.2013 - 03.2013
- Supported event coordinators in executing successful events by following detailed plans and instructions.
- Collaborated with team members to ensure timely completion of assigned tasks, contributing to overall event success.
- Assisted in the efficient setup and breakdown of event spaces, leading to smooth transitions between activities.
- Actively participated in pre-event meetings and training sessions to stay informed on event procedures and requirements.
Pet Shop Grommer & Sales Associates
Rampai Pet Shop
01.2012 - 02.2013
- Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Managed multiple appointments concurrently, balancing competing demands while maintaining high-quality results for each pet.
Intern Advertising & Promotion (A&P)
Telekom Malaysia Berhad (TM)
08.2011 - 10.2011
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Clerk/Typist
Wee & Lee Motor Work
02.2008 - 07.2008
- Maintained confidentiality of sensitive information through proper storage and disposal of documents in accordance with company policies.
- Facilitated teamwork within the office environment by actively participating in group discussions, offering assistance when needed, and sharing knowledge of best practices.
- Supported team members by promptly completing typing tasks, contributing to overall project success.
- Reduced errors in data entry by consistently double-checking inputted information and correcting discrepancies before submission.
Education
Diploma - Masa Communication Advertising
Diploma in Mass Communication (Advertising)
Tunku Abdul Rahman (TARC)2009
Secondary School -
Sekolah Menengah Chung Hwa
Kota Bharu2006
Primary School -
Sekolah Rendah Jenis Kebangsaan Cina
Kota Bharu2001
Skills
Sales management
Timeline
Sales Associate
Wakai Shoe
01.2015 - 08.2016
Freelance Event Crew
SCORE
05.2013 - 05.2013
Freelance Event Crew
Milo Nestle
03.2013 - 03.2013
Online Sales Associates
Self Employed Writer
01.2013 - Current
Pet Shop Grommer & Sales Associates
Rampai Pet Shop
01.2012 - 02.2013
Intern Advertising & Promotion (A&P)
Telekom Malaysia Berhad (TM)
08.2011 - 10.2011
Clerk/Typist
Wee & Lee Motor Work
02.2008 - 07.2008
Diploma - Masa Communication Advertising
Diploma in Mass Communication (Advertising)
Secondary School -
Sekolah Menengah Chung Hwa
Primary School -
Sekolah Rendah Jenis Kebangsaan Cina
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