Hui Jing Chong

Digital Marketing Department

• Created engaging content for Facebook , Twitter and Instagram.
• Assisted in managing corporate social media channels.
• Helped with planning organization annual dinner and anniversary event.
• Performed office administrative duties to enhance team cohesiveness.
• Wrote copy for social media posts,and other marketing collateral.
• Assisted in creating written, video and image content for marketing channels.
• Scheduled social media postings to advertise products and generate site traffic.

Purchasing Department

• Assisted and checked items received against items ordered by verifying receipts.
• Maintained complete documentation and records of all purchasing activities.
• Daily called to supplier to tracked inventory shipment.

Front Desk Agent

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Used Opera to process reservations, check-ins and check-outs.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Pastry Department

• Scaled out and mixed ingredients according to recipes and procedures.
• Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
• Maintained well-organized mise en place to keep work consistent.
• Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.

F&B Department (Restaurant )

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Answered customer questions about hours, seating and menu information.
• Documented reservations and communicated changes to guests.
• Documented reservations, alerted servers and managers of large groups and prepared seating.

HouseKeeping Department

• Used Opera to update status of each guest room and record maintenance needs.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
• Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Responded to requests from patrons for linens and toiletries.
• Disposed of trash and recyclables each day to avoid waste buildup.