Hui Jia Lim
Petaling Jaya,10
Summary
-Dedicated Retail Sales Manager with background in staff oversight and maximizing productivity. Knowledgeable in current merchandising trends, customer needs and shrink reduction. Successful career history comprising more than 4 years.
-Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
-Creative Social Media Coordinator with positive attitude and great background in cultivating positive online presences across multiple social platforms. Successful developing and managing ever-changing social media content calendars for multiple sites. Coordinates well with graphics team and marketing group to meet objectives.
Overview
15
15
years of professional experience
1
1
Language
Work History
Assistant Manager - Sales & Operation
Shiseido Malaysia (NARS Cosmetics)
Petaling Jaya, Selangor
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with artist, fostering a positive work environment.
- Communicated clearly with team and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Retail Store Manager
M.A.C Cosmetics
Petaling Jaya, Selangor
01.2019 - 09.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Hired, trained and supervised retail team members bringing in Sales & Conversion Rate in annual revenue.
- Submitted orders for new inventory.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Answered questions about store policies and addressed customer concerns.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Resolved customer service issues promptly.
- Hired, trained and supervised retail team members bringing in 3mil in annual revenue.
- Skilled at working independently and collaboratively in a team environment.
Assistant Retail Manager
M.A.C Cosmetics
Kuala Lumpur, Kuala Lumpur
01.2017 - 01.2019
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained proper inventory levels to support store sales
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Professional Makeup Artist
M.A.C Cosmetics
Kuala Lumpur, Kuala Lumpur
05.2012 - 12.2016
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Applied makeup in accordance with clothing style.
Makeup Artist
Precious Bridal House
Petaling Jaya, Selangor
01.2010 - 12.2011
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Scheduled onsite and offsite makeup appointments for clientele.
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
Education
High School Diploma -
MODE Makeup Academy
Secondary Education
Tsun Jin High School
Primary School
S.J.K.C Sungai Chua
Skills
- P > Point of Sale systems
- P > Decision-making skill
- P > Dependable and reliable
- P > Stock management
- P > Merchandising
- P > Scheduling knowledge
- P > Delegation
- P > Relationship building
- P > Staff training/development
- P > Inventory management
- P > Effective leader
- P > Coaching and mentoring
- P > Employee scheduling
- P > Business Development
Timeline
Assistant Manager - Sales & Operation
Shiseido Malaysia (NARS Cosmetics)
12.2023 - Current
Retail Store Manager
M.A.C Cosmetics
01.2019 - 09.2022
Assistant Retail Manager
M.A.C Cosmetics
01.2017 - 01.2019
Professional Makeup Artist
M.A.C Cosmetics
05.2012 - 12.2016
Makeup Artist
Precious Bridal House
01.2010 - 12.2011
High School Diploma -
MODE Makeup Academy
Secondary Education
Tsun Jin High School
Primary School
S.J.K.C Sungai Chua
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCompany CulturePersonal development programsFlexible work hoursLanguages
English
Intermediate (B1)
Chinese (Mandarin)
Upper intermediate (B2)
Malay
Intermediate (B1)
Japanese
Beginner (A1)
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