Hui Hui Thong
Content Moderator
Klang
Overview
19
19
years of professional experience
4
4
Languages
Work History
Customer Service Representative
Aegis BPO
11.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Content Moderator
Teleperformance
02.2024 - 09.2024
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Reduced response time for content review, ensuring a safer online environment for users.
SQA Content Moderator
Bytedance CQC Malaysia
05.2020 - 01.2024
- Company Overview: Industry Entertainment / Media, Specialization Quality Control/Assurance, Role Quality Control/Assurance, Website: Not provided
- Reviewing Online Videos/ Key Frame Content /Complaints/ Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
- Reviewing/updating contents on a popular social media platform
- Industry Entertainment / Media, Specialization Quality Control/Assurance, Role Quality Control/Assurance, Website: Not provided
Customer Support Specialist
Qiuyun Network Interaction
07.2019 - 02.2020
- Company Overview: Industry Computer / Information Technology (Software), Specialization Customer Service, Role Others, Website: Not provided
- Interact with third party customer service to handle user complaints
- Review video content and provide information to third party customer service to solve user problems.
- Qualifications include good communication, problem-solving, and computer skill.
- Industry Computer / Information Technology (Software), Specialization Customer Service, Role Others, Website: Not provided
Customer Support Executive
Gkash Sdn Bhd
07.2018 - 07.2019
- Company Overview: Industry Call Center / IT-Enabled Services / BPO, Specialization Customer Service, Role Customer Service - General, Website: Not provided
- Interact with customers to handle complaints
- Process orders, and provide information about an organization's products and services.
- Qualifications include good communication, problem-solving, and computer skill.
- Industry Call Center / IT-Enabled Services / BPO, Specialization Customer Service, Role Customer Service - General, Website: Not provided
Warehouse Executive
Dasher Sdn Bhd
06.2016 - 07.2018
- Company Overview: Industry Retail / Merchandise, Specialization Purchasing/Inventory/Material & Warehouse Management, Role Warehouse, Website: Not provided
- Typing and printing Invoice, consignment note, picking list.
- Example (Lazada, 11street, shopee, lelong and other platform)
- Packing stock and arranged for packing department to pack and send it out.
- Stock in and stock count while having new stock or previous stock.
- Training staff to print, pick and pack stock
- Industry Retail / Merchandise, Specialization Purchasing/Inventory/Material & Warehouse Management, Role Warehouse, Website: Not provided
Admin Clerk
Magicboo Beauty Sdn Bhd
07.2015 - 04.2016
- Company Overview: Industry Grooming / Beauty / Fitness, Specialization Clerical/Administrative Support, Role Clerk, Website: Not provided
- Keying daily servicing data and membership ship.
- Chop in for machine that send back from outlet and after fixed / will chop out and send back to outlet.
- Answering Call from customer example: servicing, complaining and sales.
- Industry Grooming / Beauty / Fitness, Specialization Clerical/Administrative Support, Role Clerk, Website: Not provided
Activation Supervisor
Jump retail sdn bhd
01.2014 - 06.2015
- Company Overview: Industry Advertising / Marketing / Promotion / PR, Specialization Sales - Retail/General, Role Supervisor/Team Lead, Website: Not provided
- Maintain customer, prospects and competitor databases and assessing, devising, implementing marketing promotions and some admin job
- Conduct training for promoter to promote our clients product.
- Industry Advertising / Marketing / Promotion / PR, Specialization Sales - Retail/General, Role Supervisor/Team Lead, Website: Not provided
Asst Manager
Golden Break Snooker & Pool Club
12.2010 - 12.2013
- Company Overview: Industry Food & Beverage / Catering / Restaurant, Specialization Snooker & Pool, Role Others, Website: Not provided
- My job scope work as an asst. manager that need to serve customers for playing and training snooker and pool at our club.
- Responsible to train staff the right way to serve customers, every week I need to do a report for restock beverage and titbits, staff attendance record and emailing to our HQ department
- Industry Food & Beverage / Catering / Restaurant, Specialization Snooker & Pool, Role Others, Website: Not provided
General Clerk
Seven unique construction
01.2006 - 02.2010
- Company Overview: Industry Construction / Building / Engineering, Specialization Secretarial/Executive & Personal Assistant, Role Secretary/Personal Assistant/, Website: Not provided
- Arrange our lorry for loading Sand and stone.
- Record how many times and weight they load for each times.
- Paper work and banking cheque for boss and customers.
- Industry Construction / Building / Engineering, Specialization Secretarial/Executive & Personal Assistant, Role Secretary/Personal Assistant/, Website: Not provided
Cashier
Bp Petrol
01.2006 - 07.2006
- Company Overview: Industry Oil / Gas / Petroleum, Specialization Customer Service, Role Customer Service - General, Website: Not provided
- My job scope is serving and arrange customers for fueling petrol and buying things from our shop examples: tobacco, drinks, food, house goods, oil engine and others thing that selling at our shop.
- Our shop also provide car servicing and tire servicing.
- Industry Oil / Gas / Petroleum, Specialization Customer Service, Role Customer Service - General, Website: Not provided
Education
S.M.K Telok Gadong - Arts
S.M.K Telok Gadong
Skills
Intermediate Customer Service
Preferred Work Location
Selangor or Kuala Lumpur
Personal Information
- Age: 37
- Expected Salary: MYR 4,500
- Nationality: Malaysia
Timeline
Customer Service Representative
Aegis BPO
11.2024 - Current
Content Moderator
Teleperformance
02.2024 - 09.2024
SQA Content Moderator
Bytedance CQC Malaysia
05.2020 - 01.2024
Customer Support Specialist
Qiuyun Network Interaction
07.2019 - 02.2020
Customer Support Executive
Gkash Sdn Bhd
07.2018 - 07.2019
Warehouse Executive
Dasher Sdn Bhd
06.2016 - 07.2018
Admin Clerk
Magicboo Beauty Sdn Bhd
07.2015 - 04.2016
Activation Supervisor
Jump retail sdn bhd
01.2014 - 06.2015
Asst Manager
Golden Break Snooker & Pool Club
12.2010 - 12.2013
General Clerk
Seven unique construction
01.2006 - 02.2010
Cashier
Bp Petrol
01.2006 - 07.2006
S.M.K Telok Gadong - Arts
S.M.K Telok Gadong
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