Hui Hui Thong
Content Moderator
Klang
Overview
19
19
years of professional experience
4
4
Languages
Work History
Customer Service Representative
Aegis BPO
11.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Content Moderator
Teleperformance
02.2024 - 09.2024
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Reduced response time for content review, ensuring a safer online environment for users.
SQA Content Moderator
Bytedance CQC Malaysia
05.2020 - 01.2024
- Company Overview: Industry Entertainment / Media, Specialization Quality Control/Assurance, Role Quality Control/Assurance, Website: Not provided
- Reviewing Online Videos/ Key Frame Content /Complaints/ Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
- Reviewing/updating contents on a popular social media platform
- Industry Entertainment / Media, Specialization Quality Control/Assurance, Role Quality Control/Assurance, Website: Not provided
Customer Support Specialist
Qiuyun Network Interaction
07.2019 - 02.2020
- Company Overview: Industry Computer / Information Technology (Software), Specialization Customer Service, Role Others, Website: Not provided
- Interact with third party customer service to handle user complaints
- Review video content and provide information to third party customer service to solve user problems.
- Qualifications include good communication, problem-solving, and computer skill.
- Industry Computer / Information Technology (Software), Specialization Customer Service, Role Others, Website: Not provided
Customer Support Executive
Gkash Sdn Bhd
07.2018 - 07.2019
- Company Overview: Industry Call Center / IT-Enabled Services / BPO, Specialization Customer Service, Role Customer Service - General, Website: Not provided
- Interact with customers to handle complaints
- Process orders, and provide information about an organization's products and services.
- Qualifications include good communication, problem-solving, and computer skill.
- Industry Call Center / IT-Enabled Services / BPO, Specialization Customer Service, Role Customer Service - General, Website: Not provided
Warehouse Executive
Dasher Sdn Bhd
06.2016 - 07.2018
- Company Overview: Industry Retail / Merchandise, Specialization Purchasing/Inventory/Material & Warehouse Management, Role Warehouse, Website: Not provided
- Typing and printing Invoice, consignment note, picking list.
- Example (Lazada, 11street, shopee, lelong and other platform)
- Packing stock and arranged for packing department to pack and send it out.
- Stock in and stock count while having new stock or previous stock.
- Training staff to print, pick and pack stock
- Industry Retail / Merchandise, Specialization Purchasing/Inventory/Material & Warehouse Management, Role Warehouse, Website: Not provided
Admin Clerk
Magicboo Beauty Sdn Bhd
07.2015 - 04.2016
- Company Overview: Industry Grooming / Beauty / Fitness, Specialization Clerical/Administrative Support, Role Clerk, Website: Not provided
- Keying daily servicing data and membership ship.
- Chop in for machine that send back from outlet and after fixed / will chop out and send back to outlet.
- Answering Call from customer example: servicing, complaining and sales.
- Industry Grooming / Beauty / Fitness, Specialization Clerical/Administrative Support, Role Clerk, Website: Not provided
Activation Supervisor
Jump retail sdn bhd
01.2014 - 06.2015
- Company Overview: Industry Advertising / Marketing / Promotion / PR, Specialization Sales - Retail/General, Role Supervisor/Team Lead, Website: Not provided
- Maintain customer, prospects and competitor databases and assessing, devising, implementing marketing promotions and some admin job
- Conduct training for promoter to promote our clients product.
- Industry Advertising / Marketing / Promotion / PR, Specialization Sales - Retail/General, Role Supervisor/Team Lead, Website: Not provided
Asst Manager
Golden Break Snooker & Pool Club
12.2010 - 12.2013
- Company Overview: Industry Food & Beverage / Catering / Restaurant, Specialization Snooker & Pool, Role Others, Website: Not provided
- My job scope work as an asst. manager that need to serve customers for playing and training snooker and pool at our club.
- Responsible to train staff the right way to serve customers, every week I need to do a report for restock beverage and titbits, staff attendance record and emailing to our HQ department
- Industry Food & Beverage / Catering / Restaurant, Specialization Snooker & Pool, Role Others, Website: Not provided
General Clerk
Seven unique construction
01.2006 - 02.2010
- Company Overview: Industry Construction / Building / Engineering, Specialization Secretarial/Executive & Personal Assistant, Role Secretary/Personal Assistant/, Website: Not provided
- Arrange our lorry for loading Sand and stone.
- Record how many times and weight they load for each times.
- Paper work and banking cheque for boss and customers.
- Industry Construction / Building / Engineering, Specialization Secretarial/Executive & Personal Assistant, Role Secretary/Personal Assistant/, Website: Not provided
Cashier
Bp Petrol
01.2006 - 07.2006
- Company Overview: Industry Oil / Gas / Petroleum, Specialization Customer Service, Role Customer Service - General, Website: Not provided
- My job scope is serving and arrange customers for fueling petrol and buying things from our shop examples: tobacco, drinks, food, house goods, oil engine and others thing that selling at our shop.
- Our shop also provide car servicing and tire servicing.
- Industry Oil / Gas / Petroleum, Specialization Customer Service, Role Customer Service - General, Website: Not provided
Education
S.M.K Telok Gadong - Arts
S.M.K Telok Gadong
Skills
Intermediate Customer Service
Quality Control
Supervising
STAFF MANAGEMENT
Retail
Warehouse Management
Record Keeping
Team Management
Basic Forklift Driving
Microsoft Excel 2003
Preferred Work Location
Selangor or Kuala Lumpur
Personal Information
- Age: 37
- Expected Salary: MYR 4,500
- Nationality: Malaysia
Timeline
Customer Service Representative
Aegis BPO
11.2024 - Current
Content Moderator
Teleperformance
02.2024 - 09.2024
SQA Content Moderator
Bytedance CQC Malaysia
05.2020 - 01.2024
Customer Support Specialist
Qiuyun Network Interaction
07.2019 - 02.2020
Customer Support Executive
Gkash Sdn Bhd
07.2018 - 07.2019
Warehouse Executive
Dasher Sdn Bhd
06.2016 - 07.2018
Admin Clerk
Magicboo Beauty Sdn Bhd
07.2015 - 04.2016
Activation Supervisor
Jump retail sdn bhd
01.2014 - 06.2015
Asst Manager
Golden Break Snooker & Pool Club
12.2010 - 12.2013
General Clerk
Seven unique construction
01.2006 - 02.2010
Cashier
Bp Petrol
01.2006 - 07.2006
S.M.K Telok Gadong - Arts
S.M.K Telok Gadong