Overview
Work History
Education
Skills
Preferred Work Location
Personal Information
Timeline
Generic
Hui Hui Thong

Hui Hui Thong

Content Moderator
Klang

Overview

19
19
years of professional experience
4
4
Languages

Work History

Customer Service Representative

Aegis BPO
11.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Content Moderator

Teleperformance
02.2024 - 09.2024
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Reduced response time for content review, ensuring a safer online environment for users.

SQA Content Moderator

Bytedance CQC Malaysia
05.2020 - 01.2024
  • Company Overview: Industry Entertainment / Media, Specialization Quality Control/Assurance, Role Quality Control/Assurance, Website: Not provided
  • Reviewing Online Videos/ Key Frame Content /Complaints/ Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
  • Reviewing/updating contents on a popular social media platform
  • Industry Entertainment / Media, Specialization Quality Control/Assurance, Role Quality Control/Assurance, Website: Not provided

Customer Support Specialist

Qiuyun Network Interaction
07.2019 - 02.2020
  • Company Overview: Industry Computer / Information Technology (Software), Specialization Customer Service, Role Others, Website: Not provided
  • Interact with third party customer service to handle user complaints
  • Review video content and provide information to third party customer service to solve user problems.
  • Qualifications include good communication, problem-solving, and computer skill.
  • Industry Computer / Information Technology (Software), Specialization Customer Service, Role Others, Website: Not provided

Customer Support Executive

Gkash Sdn Bhd
07.2018 - 07.2019
  • Company Overview: Industry Call Center / IT-Enabled Services / BPO, Specialization Customer Service, Role Customer Service - General, Website: Not provided
  • Interact with customers to handle complaints
  • Process orders, and provide information about an organization's products and services.
  • Qualifications include good communication, problem-solving, and computer skill.
  • Industry Call Center / IT-Enabled Services / BPO, Specialization Customer Service, Role Customer Service - General, Website: Not provided

Warehouse Executive

Dasher Sdn Bhd
06.2016 - 07.2018
  • Company Overview: Industry Retail / Merchandise, Specialization Purchasing/Inventory/Material & Warehouse Management, Role Warehouse, Website: Not provided
  • Typing and printing Invoice, consignment note, picking list.
  • Example (Lazada, 11street, shopee, lelong and other platform)
  • Packing stock and arranged for packing department to pack and send it out.
  • Stock in and stock count while having new stock or previous stock.
  • Training staff to print, pick and pack stock
  • Industry Retail / Merchandise, Specialization Purchasing/Inventory/Material & Warehouse Management, Role Warehouse, Website: Not provided

Admin Clerk

Magicboo Beauty Sdn Bhd
07.2015 - 04.2016
  • Company Overview: Industry Grooming / Beauty / Fitness, Specialization Clerical/Administrative Support, Role Clerk, Website: Not provided
  • Keying daily servicing data and membership ship.
  • Chop in for machine that send back from outlet and after fixed / will chop out and send back to outlet.
  • Answering Call from customer example: servicing, complaining and sales.
  • Industry Grooming / Beauty / Fitness, Specialization Clerical/Administrative Support, Role Clerk, Website: Not provided

Activation Supervisor

Jump retail sdn bhd
01.2014 - 06.2015
  • Company Overview: Industry Advertising / Marketing / Promotion / PR, Specialization Sales - Retail/General, Role Supervisor/Team Lead, Website: Not provided
  • Maintain customer, prospects and competitor databases and assessing, devising, implementing marketing promotions and some admin job
  • Conduct training for promoter to promote our clients product.
  • Industry Advertising / Marketing / Promotion / PR, Specialization Sales - Retail/General, Role Supervisor/Team Lead, Website: Not provided

Asst Manager

Golden Break Snooker & Pool Club
12.2010 - 12.2013
  • Company Overview: Industry Food & Beverage / Catering / Restaurant, Specialization Snooker & Pool, Role Others, Website: Not provided
  • My job scope work as an asst. manager that need to serve customers for playing and training snooker and pool at our club.
  • Responsible to train staff the right way to serve customers, every week I need to do a report for restock beverage and titbits, staff attendance record and emailing to our HQ department
  • Industry Food & Beverage / Catering / Restaurant, Specialization Snooker & Pool, Role Others, Website: Not provided

General Clerk

Seven unique construction
01.2006 - 02.2010
  • Company Overview: Industry Construction / Building / Engineering, Specialization Secretarial/Executive & Personal Assistant, Role Secretary/Personal Assistant/, Website: Not provided
  • Arrange our lorry for loading Sand and stone.
  • Record how many times and weight they load for each times.
  • Paper work and banking cheque for boss and customers.
  • Industry Construction / Building / Engineering, Specialization Secretarial/Executive & Personal Assistant, Role Secretary/Personal Assistant/, Website: Not provided

Cashier

Bp Petrol
01.2006 - 07.2006
  • Company Overview: Industry Oil / Gas / Petroleum, Specialization Customer Service, Role Customer Service - General, Website: Not provided
  • My job scope is serving and arrange customers for fueling petrol and buying things from our shop examples: tobacco, drinks, food, house goods, oil engine and others thing that selling at our shop.
  • Our shop also provide car servicing and tire servicing.
  • Industry Oil / Gas / Petroleum, Specialization Customer Service, Role Customer Service - General, Website: Not provided

Education

S.M.K Telok Gadong - Arts

S.M.K Telok Gadong

Skills

Intermediate Customer Service

Preferred Work Location

Selangor or Kuala Lumpur

Personal Information

  • Age: 37
  • Expected Salary: MYR 4,500
  • Nationality: Malaysia

Timeline

Customer Service Representative

Aegis BPO
11.2024 - Current

Content Moderator

Teleperformance
02.2024 - 09.2024

SQA Content Moderator

Bytedance CQC Malaysia
05.2020 - 01.2024

Customer Support Specialist

Qiuyun Network Interaction
07.2019 - 02.2020

Customer Support Executive

Gkash Sdn Bhd
07.2018 - 07.2019

Warehouse Executive

Dasher Sdn Bhd
06.2016 - 07.2018

Admin Clerk

Magicboo Beauty Sdn Bhd
07.2015 - 04.2016

Activation Supervisor

Jump retail sdn bhd
01.2014 - 06.2015

Asst Manager

Golden Break Snooker & Pool Club
12.2010 - 12.2013

General Clerk

Seven unique construction
01.2006 - 02.2010

Cashier

Bp Petrol
01.2006 - 07.2006

S.M.K Telok Gadong - Arts

S.M.K Telok Gadong
Hui Hui ThongContent Moderator