Hui Ying Chong
Customer Service
Kuala Lumpur
Summary
I'm active, skillful, creative and multi skill individual,seeking a post that offer challenges and good opportunity growth. I'm able to work on own initiative as part of a team. My key strength is include having big passion and willingness to learn for professional development.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Customer Service Professional
American Express, AMEX
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Streamlined call center operations for improved efficiency and reduced wait times.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Manage to be the first one that graduate from OJT, got my Senior role in a year time.
- Manage to become CCP of the month July'2025
Assistant Restaurant Manager
Grand Hyatt Kuala Lumpur
Kuala Lumpur
08.2017 - 08.2024
- Promoted 3 times from waitress, hostess, team leader
- Achieved HyStar Gold Award Q1 2018, received highest compliments on services.
- Achieved all the KPIs Criteria on 2018 (Hygiene, Sales and Revenue)
- Established good relationship with all other departments.
- Manage multitask between service and hostess.
- Main duty was managing big event of the restaurant, handling festive event for the whole F&B department
- Contact: Mr. Mujiansyah Bambang - 011-2725 2664
School Manager
Piano Station Sdn Bhd
Subang Jaya, Selangor
03.2015 - 01.2017
- Organised music recital for students
- Manage the school and formulate policies that best suit the needs of school as well as the overall interest of the students
- Manage most of the administrative section in school and in sales department
- A small humble music school and place where you got your musical instruments.
Housekeeping/ FO Interns
Bayu Beach Resort Port Dickson
Port Dickson, Negeri Sembilan
04.2015 - 07.2015
- Participate in the customer reception and inform tourist about the stays.
- Assist in managing reservations, record arival and departures.
- Promote the activities offered by the hotel.
- Making sure that rooms meet hotel standards; tidiness, material available.
- Learning how to check rooms.
Education
Diploma - Hotel Management
SEGi College
Subang Jaya01.2017
Skills
Microsoft
Problem solving
Teamwork
Self confidence
Excellent customer service
Time-management
Interests
Music, Jogging, See documentaries movies
Timeline
Customer Service Professional
American Express, AMEX
08.2024 - Current
Assistant Restaurant Manager
Grand Hyatt Kuala Lumpur
08.2017 - 08.2024
Housekeeping/ FO Interns
Bayu Beach Resort Port Dickson
04.2015 - 07.2015
School Manager
Piano Station Sdn Bhd
03.2015 - 01.2017
Diploma - Hotel Management
SEGi College