Hugh Alan De Silva

Monitor and manage Hotel occupancy and room availability. Coordinate with Housekeeping , Food & Beverage ,Maintenance departments for any urgent needs. Prepare and distribute daily reports to management. Conduct regular inspections of the property to ensure cleanliness and safety.

• Streamlined nightly audit procedures for increased efficiency and accuracy in financial reporting.
• Increased efficiency in handling guest complaints by implementing standardized protocols for logging and resolving issues.
• Managed scheduling and cash flow responsibilities for nighttime staff members while adhering to budgetary constraints set by upper management.

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Implemented quality control systems to boost overall product consistency and reliability.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Carefully interviewed, selected, trained, and supervised staff.
• Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

• Balanced daily cash transactions, accurately maintaining financial records for the front office department.
• Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
• Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
• Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
• Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
• Improved team performance by providing regular training on customer service techniques and hotel policies.
• Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
• Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
• Created training modules in partnership with HR for new hires.
• Increased repeat business through personalized guest interactions and exceptional service delivery.
• Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
• Developed procedures to establish accurate and organized check-in and check-out processes.

• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Closed out cash register and prepared cashier report at close of business.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Managed financial aspects of the business, including budgeting, forecasting, and reporting.
• Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
• Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
• Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
• Coordinated themed nights attracting different demographics expanding overall clientele.
• Led training sessions for new staff, improving service quality and team cohesion.
• Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
• Streamlined bar operations by adopting more efficient scheduling system, reducing staff overtime.
• Purchased food and cultivated strong vendor relationships.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Developed unique events and special promotions to drive sales.