Hugelan Kumaran
Quality Team Lead
Cheras, Selangor,10
Summary
Dynamic and results-driven Team Lead with over five years of experience in quality assurance, compliance, and project management, specializing in fraud, risk, and Anti-Money Laundering (AML). Adept at driving operational excellence, mentoring high-performing teams, and implementing strategic processes to achieve organizational goals. Proven expertise in auditing, policy formulation, and stakeholder engagement, with a passion for leading transformative initiatives in fast-paced environments. Seeking a managerial or team lead role to leverage leadership skills and compliance expertise.
Overview
8
8
years of professional experience
8
8
Certifications
Work History
Team Lead / Subject Matter Expert (Quality Assurance)
Cognizant Technology Solutions
12.2020 - Current
- Led High-Performing Teams: Guided 8 associates to secure promotions as Senior Executives, Quality Analysts, and Trainers, fostering a culture of excellence and professional growth.
- Optimized Operations: Implemented cross-training and resource allocation strategies, achieving 100% increase in production output and consistent Service Level Agreement (SLA) compliance across shifts.
- Drove Process Improvements: Designed and delivered innovative training workshops using Vlookup and pivot tables, reducing process inefficiencies and enhancing team performance.
- Enhanced Team Engagement: Conducted impactful 1-on-1 coaching and shadow sessions, preparing analysts for organizational competitions and earning SuperStar QA and Key Contributor Awards.
- Managed Workforce Efficiency: Reduced headcount shrinkage while maintaining work-life balance, ensuring high-quality output and team morale.
Environmental Officer / Engineer
MRCB Builders Sdn Bhd
05.2017 - 10.2020
- Directed Compliance Initiatives: Led Environmental Management System (EMS) and Environmental Management Plan (EMP), ensuring adherence to ISO 9001, ISO 14001, ISO 45001, and Environmental Quality Act 1974.
- Conducted High-Stakes Audits: Served as Internal Auditor and CIDB SHASSIC Assessor, delivering actionable insights to improve project compliance and environmental performance.
- Spearheaded Stakeholder Communication: Acted as liaison with regulators, local authorities, and stakeholders, presenting monthly performance reports to senior management.
- Led Training Programs: Designed and facilitated training on environmental compliance and waste management, enhancing team awareness and operational standards.
- Managed Key Projects: Oversaw Communication for Behavioural Impact (COMBI) and served as Vice President for Construction Waste Management across project sites.
Process Trainee (Internship)
Autoliv Hirotako SRS Sdn Bhd
09.2014 - 12.2014
- Improved Product Quality: Conducted research on chemical-water interactions, optimizing production processes for enhanced quality outcomes.
Well Completion Trainee
Halliburton
09.2013 - 12.2013
- Supported Operational Excellence: Analyzed contracts for Pan-Malaysia clients and operated machine tools at Kemaman Supply Base, ensuring seamless project execution.
Recovery Officer
Biz Suria Management Sdn Bhd
01.2010 - 12.2010
- Achieved Recovery Targets: Successfully managed delinquent accounts, meeting collection goals through strategic negotiations and client engagement.
- Enhanced Customer Relations: Provided tailored solutions and facilitated payment waivers, strengthening bank-customer relationships.
Education
Bachelor of Engineering (Hons.) - Chemical Engineering
UCSI University
01.2016
Skills
Tools: Microsoft Excel (Vlookup, Pivot Tables), AUTOCAD, MS Office Suite
Compliance: AML, KYC, SAR Filing, Transaction Monitoring, ISO Standards
Soft Skills: Leadership, Team Mentoring, Stakeholder Management, Public Speaking
Operations management
Client communication
Performance monitoring
Process improvement
Coaching and mentoring
Quality control
Regulatory compliance
Key performance indicators
Certification
Certified Professional in Scheduled Waste Management (CePSWaM)
References
Available upon request.
Awards
SuperStar QA Award, Cognizant Technology Solutions, Key Contributor Award, Cognizant Technology Solutions, Certified QA for Customer Internal Tool, Cognizant Technology Solutions, Vice President, Construction Waste Management, MRCB Builders Sdn Bhd
Core Competencies
- Leadership & Team Development: Mentored and developed high-potential associates for promotions and leadership roles.
- Fraud & Risk Management: Deep expertise in compliance, auditing, and Anti-Money Laundering (AML) processes.
- Process Optimization: Spearheaded automation and cross-training initiatives, boosting productivity by up to 100%.
- Stakeholder Engagement: Acted as liaison with clients, regulators, and senior management to ensure compliance and alignment.
- Data-Driven Decision Making: Proficient in Vlookup, pivot tables, and Excel for actionable insights and reporting.
- Certifications: CePSWaM, ISO 9001/14001/45001 Auditor, Microsoft Excel (Advanced), CAMS (pursuing).
Timeline
Team Lead / Subject Matter Expert (Quality Assurance)
Cognizant Technology Solutions
12.2020 - Current
Environmental Officer / Engineer
MRCB Builders Sdn Bhd
05.2017 - 10.2020
Process Trainee (Internship)
Autoliv Hirotako SRS Sdn Bhd
09.2014 - 12.2014
Well Completion Trainee
Halliburton
09.2013 - 12.2013
Recovery Officer
Biz Suria Management Sdn Bhd
01.2010 - 12.2010
Bachelor of Engineering (Hons.) - Chemical Engineering
UCSI University