HUEI QI OOI
Services Crew
SKUDAI,Johor
Summary
Dynamic Services Specialist with a proven track record at ORACLE SYMPHONY SDN BHD, excelling in client relationship management and process optimization. Skilled in documentation and recordkeeping, I foster collaboration and enhance customer satisfaction, consistently exceeding service standards while maintaining attention to detail in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Administrative Clerk
Amoi Curtain Enterprise
04.2025 - 03.2026
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Improved communication between departments through effective scheduling and coordination of meetings.
Services Specialist
ORACLE SYMPHONY SDN BHD
12.2022 - 03.2025
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Coordinated with suppliers to secure cost-effective inventory contracts while maintaining high-quality standards for all products/services provided.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Assisted sales teams in designing customized solutions for clients based on their unique needs and requirements.
- Established solid partnerships with key stakeholders throughout the organization to ensure seamless service delivery and alignment with company objectives.
- Developed comprehensive training programs designed to enhance skill sets of both new hires as well as experienced employees within the organization.
- Conducted comprehensive analysis of client feedback to identify trends and implement targeted improvements accordingly.
- Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
- Provided expert guidance in troubleshooting complex issues, leveraging extensive industry knowledge to resolve problems quickly and efficiently.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Services Specialist
Hooba Hotpot
05.2022 - 09.2022
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
Education
No Degree -
SJK（C）KUO KUANG 2
No Degree -
SMK DATO' USMAN AWANG
No Degree -
SMK BANDAR UDA UTAMA
Skills
Filing systems
Daily reporting
Clerical support
Documentation and recordkeeping
Database entry
Attention to detail
Billing and invoicing
Invoice processing
Document management
Timeline
Administrative Clerk
Amoi Curtain Enterprise
04.2025 - 03.2026
Services Specialist
ORACLE SYMPHONY SDN BHD
12.2022 - 03.2025
Services Specialist
Hooba Hotpot
05.2022 - 09.2022
No Degree -
SJK（C）KUO KUANG 2
No Degree -
SMK DATO' USMAN AWANG
No Degree -
SMK BANDAR UDA UTAMA