Huai San Khor
Kuala Lumpur
Summary
Customer-orientated, strategic-thinking sales and marketing professional with over 9 years of experience cultivating key relationships and partnerships, retaining top accounts, and growing profit channels.
A productive employee with a proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
6
6
Languages
Work History
Sales Executive
New Long Shine (KL) Sdn. Bhd
Kuala Lumpur, 14
04.2023 - Current
- Delivered exceptional customer service, resulting in high percentage of repeat business and client referrals.
- Expanded market share with strategic territory planning and targeted prospecting.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Skilled at working independently and collaboratively in team environment
- Managed over 30 customer call per day and also help to increased sales profit 15 - 20%
Sales Executive
Chop Tong Guan Sdn. Bhd
Subang Jaya, 10
07.2022 - 11.2022
- Maintain and build good relationship with customers and provide
good services. - Find new customer and develop new business.
- Participate in continuous product development training.
- Customized service offerings to accommodate consumer needs.
- Met sales targets through proactive promotion and excellent customer service.
- Kept shelves neat, clean, and organized through visual merchandising.
- Set up temporary sales structures at markets to attract new customers.
- Assisted with shop inventory management and completed routine stock taking.
- Gained extensive knowledge of product inventory to aid customers with merchandise inquiries.
- Assessed customer product budget and requirements through consultations.
- Advised customers on product range, price, delivery, warranties and product use.
- Operated register to process payments via cheque, cash and cards.
- Built displays of items for special promotions and updated signs with correct pricing.
- Shared new products and promotions with customer to encourage sales.
- Handled customer returns, refunds and exchanges at customer service desk.
- Helped guests obtain specialized support for product, service and payment issues.
- Demonstrated products to customers to show features and promote items.
- Took stock of products and updated inventory records with new totals.
- Replenished items and organised displays to keep stock looking professional.
Senior Sales Executive
Chiyoda Integre. Co, Shah Alam Selangor
Shah Alam, 10
09.2014 - 05.2022
- Preparing documentation including quotation, breaking down cost, and approval documentation
- Negotiation part & tooling price with the customer
- Planning material and tooling to meet customer first trial date
- Follow-up delivery schedule to support customer production
- Estimate material usage and prepare forecast for purchasing
- Maintain and build good relationship with customers and provide good services
- Issue invoice and lampiran (LMW)
- Plan delivery schedule & update forecast to planning
- Contacts material maker to obtain available material and new material information
- Meeting with customers and getting more business in new model
- Find new customer and develop new business
- Help customers to solve issues like material, stock issues.
- Identified and solved problems impacting sales management and business direction.
Purchasing Executive
Kawaguchi Manufacturing Sdn. Bhd
Port Klang, 10
10.2012 - 08.2014
- Finding suppliers for material, goods and services that company need
- Negotiate for best purchasing package (in term of quality, price, term, delivery and service)
- Preparing PO, inquiry in formal form
- Handling and monitoring of claims to factory for defective shortage, missing part
- Meeting with other purchaser
- Devised and executed annual purchasing plans and contracts
- Conducted regular research to identify trends and cost saving opportunities
- Built and maintained relationships with manufacturer representatives to negotiate pricing, terms, freight and return allowances
- Identified opportunities to reduce lead times and improve inventory management
- Identified and implemented options to reduce overall product cost such as consolidation, volume discounts and use of low cost transportation alternatives
- Reviewed and approved purchase orders and invoices for accuracy and completeness
- Completed monthly profit and loss performance reports
- Improved cost efficiency by negotiating contracts with suppliers and reviewing pricing options
- Used Excel to authorize and monitor purchase orders and consumables
- Analyzed market and delivery systems to assess present and future materials availability
- Resolved problems, improved operations and provided exceptional service
- Managed time efficiently in order to complete all tasks within deadlines
General Clerk
OEL DISTRIBUTION, KEDAH, SDN
Alor Star
11.2007 - 12.2008
- Edited documents to keep company materials free of grammar errors
- Improved data accuracy by diligently maintaining records and updating information in databases
- Input data into spreadsheets and databases
- Created and maintained detailed records of all office activities
- Issued invoices and followed up on outstanding payments to remind clients to pay on time
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Education
Bachelor's Degree - Financial Economics
UNIVERSITY TUNKU ABDUL RAHMAN (UTAR)
Kampar, Malaysia 01.2009 -
STPM -
Sekolah Menengah Tun Sharifah Rodziah
Alor Star, 02 06.2006 -
SPM -
Sekolah Menengah Tun Sharifah Rodziah
Alor Star 01.2004 -
PMR -
Sekolah Menengah Tunku Abdul Rahman
Alor Star, 02 01.2001 -
Skills
Microsoft Word
Microsoft PowerPoint
Cold calling
Product presentations
Contact negotiating
Social selling
Multitasking Abilities
Product and Service Sales
Time management abilities
Friendly and Helpful
Problem-Solving
Additional Information
- (Part Time & Full time)
Timeline
Sales Executive
New Long Shine (KL) Sdn. Bhd
04.2023 - Current
Sales Executive
Chop Tong Guan Sdn. Bhd
07.2022 - 11.2022
Senior Sales Executive
Chiyoda Integre. Co, Shah Alam Selangor
09.2014 - 05.2022
Purchasing Executive
Kawaguchi Manufacturing Sdn. Bhd
10.2012 - 08.2014
Bachelor's Degree - Financial Economics
UNIVERSITY TUNKU ABDUL RAHMAN (UTAR)
01.2009 -
General Clerk
OEL DISTRIBUTION, KEDAH, SDN
11.2007 - 12.2008
STPM -
Sekolah Menengah Tun Sharifah Rodziah
06.2006 -
SPM -
Sekolah Menengah Tun Sharifah Rodziah
01.2004 -
PMR -
Sekolah Menengah Tunku Abdul Rahman
01.2001 -