Hsieh Ying Ghan
Manager Design, Automation & Vendors
Petaling Jaya, Selangor
Summary
Results-driven Automation Manager with 5 years of experience leading end-to-end automation initiatives, managing strategic vendor partnerships, and driving change across global operations. Proven track record in promoting and implementing RPA and digital solutions that simplify work, enhance compliance, and enable teams to focus on value-added activities. Recognised for strong stakeholder engagement, structured change management to facilitate adoption of innovative workflows.
Overview
5
5
years of professional experience
Work History
Manager Design, Automation & Vendors
GSK Business Service Centre
10.2021 - Current
- Lead the Trade Compliance automation strategy, partnering with business and IT stakeholders to identify high-impact automation opportunities and prioritise delivery.
- Initiated and drove the automation change journey, building a roadmap that aligns process owners, vendors, and technical teams around a common vision.
- Managed RPA and automation vendors, overseeing delivery quality, performance, and continuous improvement of services and solutions.
- Designed and promoted adoption programmes to bring people onboard, including demos, workshops, and role-specific training to embed automation into daily operations.
- Proactively championed RPA to simplify routine and manual work, enabling teams to focus on analysis, decision-making, and other value-added activities.
- Established standards for RPA development and support (coding conventions, documentation, testing and release practices) to ensure robust, scalable automations.
- Collaborated with Trade Compliance SMEs to translate regulatory and process requirements into sustainable digital solutions with clear controls and audit trails.
- Monitored automation performance and benefits, using metrics and dashboards to track productivity gains, error reduction, and compliance improvements.
- Acted as a key advocate for emerging technologies (including Agentic AI and advanced analytics), exploring use cases and preparing the organisation for future capabilities.
Education
Bachelor of Science - Mathematics And Economics
University Sabah Malaysia
Kota Kinabalu, Sabah, Malaysia 04.2001 -
Skills
Automation & RPA Leadership: RPA strategy, solution design, unattended automations, workflow optimisation
Vendor & Tech Partner Management: Vendor governance, performance management, contract and SLA oversight, collaborative improvement
Leadership & Collaboration: Cross functional collaboration, coaching, influencing senior stakeholders, building automation culture
Process Improvement & Compliance: Process mapping, standardisation, controls design, Trade Compliance process understanding
Technology & Tools: UiPath, PowerAutomate
Change & Stakeholder Management: Change impact assessment, communication plans, training and adoption, stakeholder engagement
Automation Governance and Life Cycle Management and Monitoring: A structured framework of policies, roles, and controls that manage the entire lifecycle of machine-driven workflows
Accomplishments
- Successfully launched 35 RPA solutions that reduced manual effort by 50 % and freed capacity for higher-value activities in Trade Compliance operations.
- Built and maintained strong relationships with Tech and Software vendor, driving joint improvement initiatives and achieving SLA targets and right first time consistently.
- Led change campaigns and training programmes that achieved high user adoption rates and positive feedback from stakeholders.
- Standardised automation delivery and support practices, reducing incidents and improving stability of unattended runs.
Timeline
Manager Design, Automation & Vendors
GSK Business Service Centre
10.2021 - Current
Bachelor of Science - Mathematics And Economics
University Sabah Malaysia
04.2001 -