All kind of sport like basketball,badminton,golf,swimming
HOW YI NG
SALES OPERATION MANAGER
Seremban, Negeri Sembilan
Summary
Proven Operation Manager with a track record of enhancing operational efficiency and team performance at Hiap Hong Agencies (Seremban) Sdn Bhd. Excelled in operations management and problem-solving, achieving significant improvements in inventory accuracy and employee productivity. Skilled in fostering vendor relationships and leading staff training initiatives, demonstrating exceptional leadership and decision-making abilities.
Overview
12
12
years of professional experience
Work History
Operation Manager
Hiap Hong Agencies (seremban) Sdn Bhd
SEREMBAN 2 N.S.
07.2012 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Education
No Degree - Science Education
SMK TINGGI PORT DICKSON
Port Dickson, Negeri Sembilan, Malaysia 04.2001 -
Skills
Operations Management
Problem-Solving
Performance monitoring
Staff Management
Team Leadership
Operations Monitoring
Data Analysis
Decision-Making
Planning and Implementation
Inventory Management
Performance Management
Accomplishments
- Promoted to operation manager after 12 years with the company.
- Supervised team of 17 staff members.
Interests
Timeline
Operation Manager
Hiap Hong Agencies (seremban) Sdn Bhd
07.2012 - Current
No Degree - Science Education
SMK TINGGI PORT DICKSON
04.2001 -