How Wan Tan
Puchong
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Executive
IGT Solutions
06.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Spearheaded initiatives that streamlined work processes, enabling the team to handle more calls efficiently without compromising on client satisfaction levels.
- Met customer call guidelines for service levels, handle time and productivity.
SALES EXECUTIVE
Leeden Sdn Bhd
06.2017 - 05.2023
- Identify and maximise sales opportunities, increased customer retention rates.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Expanded market share with strategic territory planning and targeted prospecting.
SPARE PARTS PURCHASER
AW Machinery Rental & Trading Sdn Bhd
06.2016 - 05.2017
- Finding solutions for customers to maintain timely completion of spare parts and meet strict deadlines.
STORE ASSISTANT
Minox Valves and Fittings Sdn Bhd
02.2011 - 05.2015
- Encouraged employees to do their best, and increased store productivity immensely.
Education
SPM -
SMK Puchong Utama (1)
01.2010
Skills
- Good communication skills
- Problem solving
- Public Speaking
- Complaint Handling
- Customer Service
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Process Improvement
- Following scripts
- Complaint Investigation
- Sales expertise
- Sales Forecasting
- Business development and planning
- Professional Networking
- Goals and performance
- Quality assurance understanding
- Brand Promotion
- Objection handling
- Product Promotions
- Product Knowledge
- Staff Support
- Creative Thinking
- Decision-Making
- Customer Assistance
- Sales and Promotions
- Exceeding Customer Expectations
- Cash Handling
- Flexible Hours
Certification
- Team Building, leeden sdn bhd - 9th July 2022
Languages
Chinese (Mandarin), Chinese (Cantonese), Malay, English
Native language
Timeline
Customer Service Executive
IGT Solutions
06.2023 - Current
SALES EXECUTIVE
Leeden Sdn Bhd
06.2017 - 05.2023
SPARE PARTS PURCHASER
AW Machinery Rental & Trading Sdn Bhd
06.2016 - 05.2017
STORE ASSISTANT
Minox Valves and Fittings Sdn Bhd
02.2011 - 05.2015
SPM -
SMK Puchong Utama (1)