Howard Lim Zi Hao
Batu 9 Cheras,Selangor
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Subject Matter Expert
Concentrix
11.2023 - 07.2024
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering culture of continuous learning and improvement.
- Training and guidance for nester and maintain job qualities and efficiency.
Customer Service
Concentrix
03.2021 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Sharing E-marketing related knowledge sharing, data analysis and review accounts etc.
Customer Service
Jet Commerce
12.2020 - 03.2021
- Answered inquiries and provided superior customer service to clients.
- Offered administrative and customer service support to customers.
Customer Service Representative
Klook Travel
09.2019 - 08.2020
- Delivered prompt service to prioritize customer needs.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Social Science (Hon) Psychology -
University Tunku Abdul Rahman (UTAR)
01.2016 - 05.2019
Skills
Training & delivery
Counselling skill
Excel basic format
Crisis management
Knowledge guidance
Sales and E-marketing
Handling management call
Presenting market performance
Occupation
Psychology student
Timeline
Subject Matter Expert
Concentrix
11.2023 - 07.2024
Customer Service
Concentrix
03.2021 - 10.2023
Customer Service
Jet Commerce
12.2020 - 03.2021
Customer Service Representative
Klook Travel
09.2019 - 08.2020
Bachelor of Social Science (Hon) Psychology -
University Tunku Abdul Rahman (UTAR)
01.2016 - 05.2019