Howard Lim Zi Hao
Batu 9 Cheras,Selangor
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Subject Matter Expert
Concentrix
2023.11 - 2024.07
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering culture of continuous learning and improvement.
- Training and guidance for nester and maintain job qualities and efficiency.
Customer Service
Concentrix
2021.03 - 2023.10
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Sharing E-marketing related knowledge sharing, data analysis and review accounts etc.
Customer Service
Jet Commerce
2020.12 - 2021.03
- Answered inquiries and provided superior customer service to clients.
- Offered administrative and customer service support to customers.
Customer Service Representative
Klook Travel
2019.09 - 2020.08
- Delivered prompt service to prioritize customer needs.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Social Science (Hon) Psychology -
University Tunku Abdul Rahman (UTAR)
2016.01 - 2019.05
Skills
Training & delivery
Counselling skill
Excel basic format
Crisis management
Knowledge guidance
Sales and E-marketing
Handling management call
Presenting market performance
Occupation
Psychology student
Timeline
Subject Matter Expert
Concentrix
2023.11 - 2024.07
Customer Service
Concentrix
2021.03 - 2023.10
Customer Service
Jet Commerce
2020.12 - 2021.03
Customer Service Representative
Klook Travel
2019.09 - 2020.08
Bachelor of Social Science (Hon) Psychology -
University Tunku Abdul Rahman (UTAR)
2016.01 - 2019.05