HOR SEOW QUAN
PERSONAL ASST & ADMIN
Kuala Lumpur,14
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Maybank Berhad through expert calendar management and exceptional client relations. Spearheaded major renovation projects, reducing incidents by over 30%. Fluent in Malay, adept at project and basic account management, demonstrating a unique blend of communication and organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Personal Assistant position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Personal Assistant
MN Millennium
06.2016 - Current
- Attended meetings, took notes and tracked action items.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls over 50 client calls per day and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Maintained appropriate filing of personal and professional documentation.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
Building Manager
Sri Iskandar Event & Management
06.2016 - Current
- Enforced safety protocols throughout the building consistently resulting in reduced incidents or accidents.
- Oversaw renovations projects, ensuring completion within budget constraints and established timelines.
- Planned and scheduled general maintenance, major repairs and remodeling projects.
- Conducted regular property inspections to identify potential issues and address them proactively.
- Collected rent, deposits and payments from tenants.
- Directed financial operations for building to maintain optimal budget targets.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Established and managed communications with vendors, confirming service and supply delivery.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
Banker
Maybank Berhad
03.2013 - 05.2016
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Provided advice on different bank products and financial options.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Education
Diploma - Human Resources Management
University of Malaya
Kuala Lumpur, Malaysia 04.2001 -
Skills
Calendar Management
Client Relations
Customer Service
Strong Communication Skills
Time Management
Event Planning
Multitasking and Organization
Flexible Schedule
Schedule Management
Project Management
Basic Account Management
Timeline
Personal Assistant
MN Millennium
06.2016 - Current
Building Manager
Sri Iskandar Event & Management
06.2016 - Current
Banker
Maybank Berhad
03.2013 - 05.2016
Diploma - Human Resources Management
University of Malaya
04.2001 -
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