LAI ZHEN HOO
ASSISTANT QUALITY ASSURANCE MANAGER
PENANG
Summary
Dynamic quality assurance professional with a proven track record at Hartmann Packaging (M) Sdn. Bhd. Skilled in ISO 9001:2015 and adept at leading teams to enhance product quality. Successfully implemented inspection processes that reduced defects, while fostering collaboration across departments to drive continuous improvement and resolve customer complaints effectively.
Overview
8
8
years of professional experience
Work History
Assistant Quality Assurance Manager
Hartmann Packaging (M) Sdn. Bhd.
05.2018 - Current
- Enhanced product quality by implementing stringent inspection processes and identifying areas for improvement.
- Championed the adoption of best practices in quality control methodologies across the organization, leading to improved consistency in product output.
- Streamlined communication channels between departments for timely resolution of any concerns affecting product quality or customer satisfaction levels.
- Provided comprehensive training to production staff on quality control procedures, enhancing their understanding and skill set.
- Conducted thorough audits on production lines to ensure adherence to quality standards, minimizing defects and errors.
- Identified root causes of recurring issues through detailed analysis, working closely with relevant teams to implement corrective actions swiftly.
- Collaborated with cross-functional teams for seamless implementation of new processes, fostering a culture of continuous improvement.
- Facilitated pre-production reviews to confirm that all necessary requirements were met before commencing mass production runs.
- Managed documentation related to quality control procedures, maintaining an organized repository for easy access during internal audits or inspections by regulatory authorities.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
Education
Bachelor of Science - Bioresource, Paper And Coating
University Science Malaysia
Penang 04.2001 -
Skills
- Strong knowledge of Quality Management Systems (QMS) - ISO 9001:2015
- Internal auditor & Audit coordination
- Data analysis and KPI monitoring
- Leadership and team coordination
- Problem‑solving with root cause
Timeline
Assistant Quality Assurance Manager
Hartmann Packaging (M) Sdn. Bhd.
05.2018 - Current
Bachelor of Science - Bioresource, Paper And Coating
University Science Malaysia
04.2001 -