Honoka Tanaka
Cabin Crew
Petaling Jaya, Selangor
Summary
Enthusiastic and personable individual who enjoys working with people and passionate about bettering brand reputation through serving customers in a truly memorable way.
Overview
13
13
years of professional experience
Work History
Cabin Attendant
AirAsia X Berhad
03.2023 - Current
- Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
- Ensured safety and comfort of customers onboard aircraft.
Subject Matter Expert
StarTek
01.2021 - 03.2023
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Cabin Attendant
AirAsia X Berhad
09.2018 - 09.2020
- Served passengers food and beverages and dispensed items for comfort and entertainment.
- Provided in-flight announcement in Japanese, ensuring clear communication for Japanese-speaking passengers and enhancing their overall travel experience.
Team Leader
The Peninsula Tokyo
04.2011 - 09.2018
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
Education
Diploma - Cabin Attendant
Japan College of Foreign Languages
Tokyo 04.2001 -
Skills
Passenger Assistance
Emergency response training
Customer Service
Hospitality service expertise
Languages
Japanese
Native language
English
Advanced
C1
Timeline
Cabin Attendant
AirAsia X Berhad
03.2023 - Current
Subject Matter Expert
StarTek
01.2021 - 03.2023
Cabin Attendant
AirAsia X Berhad
09.2018 - 09.2020
Team Leader
The Peninsula Tokyo
04.2011 - 09.2018
Diploma - Cabin Attendant
Japan College of Foreign Languages
04.2001 -
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