Hong Shwu Mey
Shah Alam
Overview
29
29
years of professional experience
Work History
Key Account Manager
Leschaco (M) Sdn Bhd
01.2019 - 12.2022
- Liase with customers, management and operation team to better understand customer needs and problem solving on daily Logistic issues.
- Customized SOPs based on customer needs and monitor the operations team.
- Monitor and ensure Chemical product and Hazardous goods are handled, transported and storage are compliance to Environment, Health and Safety laws and regulations based on local authority's.
- Prepare monthly report & KPI according to customer requirements.
- Arranged reimbursement and handled container damage claims with both local and international carriers and agents.
- Handled Import (Sea & Air) shipment include of EDO release, custom clearance and delivery to end customers.
- Customer Service - Handled customer orders, inquiries, and resolve complaints.
- Managed transshipment and return of containers to country of origin in compliance with regulatory with proper documentation and cost allocation.
Customer Service & Operation Manager
Taewoong Global Logistics Sdn Bhd
01.2023 - Current
- Ensure smooth operational flow and implement corrective and preventive measurement.
- Collaborate with customers, vendors, and agents to establish and streamline SOP.
- Prepare monthly reports of customers and internal P&L report, accounting closing and ad hoc reports required by HQ.
- Bonded Warehouse & Non Bonded - Planned and managed stock levels, executed Import / Export orders with customs clearance ZB1 & ZB2.
- Handled Export (Sea & Air) shipment on booking, BL, custom clearance, fumigation, Insurance and Fostered long-term customer relationships to drive business growth through account development, contract management, and retention of existing sales of Sea, Air, Cross Trade, Transportation and Warehousing.
- Managed daily operations and resolved logistics-related issues to ensure smooth transactions.
- Prepared quotations and negotiated freight rates with carriers, agents, and vendors to optimize profits.
Operation & Customer Service Manager
Taewoong Global Logistics Sdn Bhd
01.2014 - 12.2018
- Collaborated with the Regional team to address customer needs and identify business opportunities.
- Handled RFQs, tender, HSEQ by communicating closely with Regional / HQ team (Germany, Singapore, China & Thailand)
- Involved in procurement and rates to optimize profit margins.
- Maintain account receivables and overdue accounts.
- Lead a team in managing Seafreight, Airfreight, Project and Cross Border operations (Import / Export).
- Maintain billing accuracy, data integrity, and document control.
- Monitor KPIs to meet VIP customer expectations and conduct weekly review meetings with customer.
Customer Service cum Logistics Executive
Synthomer (M) Sdn Bhd
01.2008 - 12.2014
- Maintain account receivables and overdue accounts.
- Liaise with liners, co-loader, agent and transporter on pricing and cost strategies to optimize profit.
- Set up and enhance operational SOPs and workflows for VIP customers by working with overseas' representative locate on yearly basis.
- Handle all export documentation with letter of credits (L/C), bank guarantee and CO with overseas customers.
- Flexibag (Export shipment) - Planned and managed flexibag export shipments, handled export documentation, and resolved leakage claims with surveyors and insurance company.
- Isotank (Local Deliveries) - Plan, execute order and co-ordinate with plant for loading of material in Isotank for local deliveries while ensuring third-party compliance with EHS and regulatory requirements.
Customer Service Executive
Bayer (M) Sdn Bhd
01.1997 - 12.2008
- Managed daily customer inquiries, order processing, and complaint resolution in line with ISO standards.
- Managed direct shipments from overseas principals to designated countries and ensured compliance with all documentation requirements.
- Coordinated order execution and deliveries with warehouse while collaborating with the sales team to plan and achieve sales targets efficiently.
Education
UPSR - undefined
SRJK (Meru)
SRP - undefined
SMJK (Bukit Kuda)
SPM - undefined
SMJK (Bukit Kuda)
Certificate of Business Studies - undefined
Stamford College
Diploma in Association of Business Executive - UK
Stamford College
Certificate in Microsoft Word, Excel & Dbase - undefined
Stamford College
Skills
Logistics Operation
undefinedCourses Training Attended
- Administrative Enhancement Programme - Malaysian Institute of Management (MIM)
- Green Logistic Professional
- IATA Certificate 2020 (Dangerous Goods Regulations)
- Going Beyond Fear to Truth and Power
Participation In Corporate Activities
- Involvement in Asia Pacific Coating Show
- Committee in Company Annual Dinner
- Committee of MSDS & Label Act
Personal Information
- Date of Birth: 11/30/76
- Gender: Female
- Nationality: Malaysian
It Systems
- Global One System (Shipment processing, BL & Accounting)
- SAP (Systems, Applications and Products in Data Processing)
- Mapic (Order Entry and price management)
- Super Office (Corporate Filling system)
- MIS On Vision (Forecast)
Timeline
Customer Service & Operation Manager
Taewoong Global Logistics Sdn Bhd
01.2023 - Current
Key Account Manager
Leschaco (M) Sdn Bhd
01.2019 - 12.2022
Operation & Customer Service Manager
Taewoong Global Logistics Sdn Bhd
01.2014 - 12.2018
Customer Service cum Logistics Executive
Synthomer (M) Sdn Bhd
01.2008 - 12.2014
Customer Service Executive
Bayer (M) Sdn Bhd
01.1997 - 12.2008
UPSR - undefined
SRJK (Meru)
SRP - undefined
SMJK (Bukit Kuda)
SPM - undefined
SMJK (Bukit Kuda)
Certificate of Business Studies - undefined
Stamford College
Diploma in Association of Business Executive - UK
Stamford College
Certificate in Microsoft Word, Excel & Dbase - undefined
Stamford College
Similar Profiles
Yhuvashni Koncham Athi NarayananYhuvashni Koncham Athi Narayanan
Account Payable Executive at Leschaco (Malaysia) Sdn. Bhd.Account Payable Executive at Leschaco (Malaysia) Sdn. Bhd.
Michael HofstaetterMichael Hofstaetter
Business Development Manager APAC at LeschacoBusiness Development Manager APAC at Leschaco
Shivakant RajputShivakant Rajput
Computer Operator at MComputer Operator at M
Chee Hoong TanChee Hoong Tan
Bar Waiter at Tang PingBar Waiter at Tang Ping
Prushotaman NadarajahPrushotaman Nadarajah
Senior Security Analyst at Axiata Digital LabsSenior Security Analyst at Axiata Digital Labs