HONG KOK KIAT
Senior Sales And Service Executive
Petaling Jaya,10
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Offering strong work ethic and track record of building loyal customer relationships.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Senior Sales and Service Executive
Allegiance Malaysia Sdn Bhd
04.2022 - Current
- To get troubleshooting result and root cause,consult with mechanic or workshop manager after checking.
- Prepare truck repair quotation list,explain to customer repair cost and inform estimate time of truck collection.
- Promote and to upsell spare parts or workshop service for customer further enquiries.
- Arrange workshop breakdown team to attend truck repair when after received customer call if necessary.
- To coordinate with service advisor to follow workshop daily truck repair job status and report to customer.
- To build and keep maintaining strong relationship with customers.
- Follow up workshop spare parts sales and labour charge are achieved to hit monthly target.
- Monthly monitor and keep maintain workshop fast moving spare parts are good enough in warehouse.
- Negotiate with local and Singapore country suppliers get better price to purchase in.
- To Find more potential customers in to grow workshop sales.
Workshop Service Advisor
Allegiance Malaysia Sdn Bhd
04.2019 - 03.2022
- Reduced wait times with efficient coordination of service tasks among technicians.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Meet with truck driver daily to record issue of truck and create repair order send for workshop manager.
- Arrange truck repair job schedule by queue with workshop manager and assistant manager to speed up repair progress.
- To get troubleshooting result and root cause,consult with mechanic or workshop manager after checking.
- Prepare truck repair quotation list,explain to customer repair cost and inform estimate time of truck collection.
- Complete repair order with spare parts and labour charge into invoice.
- To follow up truck status with customer or driver when truck already out from workshop.
- Arrange workshop breakdown team to attend truck repair when after received customer call if necessary.
- Prepare workshop daily repair job status report to superior.
Vehicle Technician
Chee Auto Service
06.2016 - 03.2019
- Communicate with customer regarding vehicle issues and potential repair.
- Troubleshoot malfunctions in vehicle and heavy duty equipment.
- Rebuilt and repaired in engine parts,under carriage,suspension parts,brake system and radiator cooling system.
- Ensure finished repairing vehicle is function well.
- Contribute to repeat and referral business by using strong customer service and problem solving skills.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Vehicle Technician
Performance Motor Limited
09.2015 - 05.2016
- Ensure all equipment in check before performing any procedure.
- Follow up daily repair jobs arranged by workshop controller or service advisor.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Repaired and replaced worn and damaged components.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Read and followed technical documentation to complete accurate repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Keep clean and tidy in service bay and tools box.
Assistant Service Pit Department
Autobacs Venture Singapore Pte Ltd
04.2015 - 08.2015
- Possess a valid class 3 driving license.(Singapore)
- Worked effectively in fast-paced environments.
- Communicate with customer regarding vehicle issues and potential repair.
- Self-motivated, with a strong sense of personal responsibility.
- Arrange estimate waiting time to customers for collection when service or repair of vehicle.
- Organize work records and file reports.
- Order accurate amount of parts and supplies to maintain stock of inventory.
- Keep track of daily sales target and ensure monthly target was achieved.
- Manage front counter,including answering customers call,open and closing store.
Automotive Mechanic
Autobacs Venture Singapore Pte Ltd
04.2010 - 03.2015
- Possess a valid class 3 license.(Singapore)
- Ensure all equipment in check before performing any procedure.
- Consulted with customers regarding vehicle problems and diagnosed issues.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Repaired and replaced worn and damaged components.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Enhanced team productivity by collaborating with colleagues on complex repair jobs.
- Established strong relationships with suppliers, securing favorable pricing for parts and materials.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Read and followed technical documentation to complete accurate repairs.
- Contributed to repeat and referral business by using strong customer service and problem solving skill.
- Keep clean and tidy in service bay and tools box.
Automotive Mechanic
Kia Bakatmas Auto Workshop
08.2008 - 03.2010
- Facilitated smooth communication between service advisors, clients, and the mechanic team to ensure complete understanding of vehicle needs and expectations during the repair process.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Changed vehicle oil and replaced filter.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Inspected vehicles and evaluated condition of systems, equipment, lights, and accessories.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Repaired and replaced worn and damaged components.
- Test drove vehicles to determine problems and test repairs.
- Keeping tools and garage equipment in good work condition.
Education
Motor Vehicle Technician (SKM Level 1,2 & 3)
Despark Auto Academy
Malacca 04.2001 -
Secondary Education (SPM)
Sekolah Menengah Katholik
Malacca11.2005
Skills
Staffing coordination
Schedule Coordination
Sales Promotion
One Call Resolution
Call Monitoring
Product Knowledge
Time Management
Customer Relations
Customer Service
Microsoft Outlook, Word, and Excel
Loss Prevention
Cross-selling techniques
Quality Assurance
Workflow Management
Service Delivery Optimization
Sales expertise
Sales proficiency
Timeline
Senior Sales and Service Executive
Allegiance Malaysia Sdn Bhd
04.2022 - Current
Workshop Service Advisor
Allegiance Malaysia Sdn Bhd
04.2019 - 03.2022
Vehicle Technician
Chee Auto Service
06.2016 - 03.2019
Vehicle Technician
Performance Motor Limited
09.2015 - 05.2016
Assistant Service Pit Department
Autobacs Venture Singapore Pte Ltd
04.2015 - 08.2015
Automotive Mechanic
Autobacs Venture Singapore Pte Ltd
04.2010 - 03.2015
Automotive Mechanic
Kia Bakatmas Auto Workshop
08.2008 - 03.2010
Motor Vehicle Technician (SKM Level 1,2 & 3)
Despark Auto Academy
04.2001 -
Secondary Education (SPM)
Sekolah Menengah Katholik