HO MAY LIENG
CHERAS,MALAYSIA
Summary
Experienced professional with expertise in risk assessment, motor insurance underwriting and operations, and regulatory compliance. Proven ability to streamline workflows and reengineer processes to enhance efficiency. Skilled in master certificates issuance and endorsements, Microsoft Excel, and providing exceptional customer and agent support. Committed to leveraging skills to drive operational excellence and support organizational goals.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Assistant Vice-President
Takaful Ikhlas General Berhad
2024.04 - Current
- Assist in managing the daily operation and functionality of the department relating to assessing underwriting and approval of quotations, certificates, and endorsements.
- To ensure that all underwriting and other related tasks are performed within the underwriting guideline and standards to meet Shariah and compliance requirements.
- Processed policy issuance, renewals, and endorsement for motor insurance
- Maintained Underwriting Rules setup & add vehicle model
- Blacklisted potential fraud case suggested by claims dept
- Monitoring track records and filings of all related documents for Internal & external audit purposes.
- Review Product Collaterals update & Business Requirement Documents
- Actively involved in system reengineering (GTSR Phase 3) to streamline workflows.
- Attend off-site meeting E-Hailing Insurance/ Takaful Ecosystem Industry Working Group Meeting (IWGM) at BNM & APAD meeting related to cover issued for Buses
- Performed UAT for system enhancements, and company project such as E-Invoice
- Assisting sales and support staff in resolving problem areas and enquiries
Assistant Manager Payment Operations, Centralized
Liberty General Insurance Berhad
2021.06 - 2024.04
- Responsible for overseeing and managing the processing of all incoming submissions, ensuring they are handled within the required turnaround time (TAT) and meet service level agreement (SLA) standards to prevent delays and customer complaints.
- Supervise, monitor, and review executive functions and performance.
- Prepare department report for monthly dashboard review
- To assist agency admin to validate the actual received submission date for Cash before cover (CBC) breaches.
- Monitoring track records and filings of all related documents for internal/ external audit and compliance purposes
- To carry out all other duties and tasks as request by Management and/or Superior as and when required.
Assistant Manager Motor Operations
AmGeneral Insurance Berhad
2013.09 - 2021.05
- Monitor / follow up Unissued & Unconverted cover note & prepare requirements for system enhancements
- Responsible in ensuring all refer risks and decline cases are processed with complete documentations and approval from State Heads or Area Managers as per underwriting guidelines.
- Approved/ authorized of refund endorsement/payment Voucher for amount less than RM5000.00.
- Involved in several Project discussion & User Acceptance Testing (UAT) such as GRAB, Market Value, company New Products, Project premium refund, 6-months policy (pro-rate), ePayment
- Coordinate Disaster Recovery Plan (DRP) Testing for Operation team.
- Perform RI Placement for FAC Out
Senior Executive Motor Operations
Kurnia Insurans (M) Berhad
2010.01 - 2013.09
- Managed e-cover notes, referred risks, and declined cases with full documentation.
- Approved/ authorized of refund endorsement/payment Voucher for amount less than RM5000.00.
- Processing endorsement within TAT and meet SLA.
Executive
Kurnia Insurans (M) Berhad
2005.07 - 2009.12
- Respond to customer inquiries at Customer Service counter.
- Processing policy and endorsement
Education
Certificate of MII - Insurance (CMII)
The Malaysian Insurance Institute
2021.08 - 2021.08
Bachelor of Business Administration - Financial Banking and Management
Universiti Malaysia Sabah (UMS)
2002.05 - 2005.05
Sijil Tinggi Persekolahan Malaysia (STPM)
Sekolah Menengah Kebangsaan Tinggi Klang
1999.01 - 2000.12
Skills
- Risk Assessment
- Motor Insurance Underwriting & Operations
- Master certificates Issuance & Endorsements
- Regulatory compliance
- Workflow Streamlining & Process Reengineering
- Microsoft Excel
- Customer & Agent Support
Languages
English
Intermediate
Malay
Advanced
Chinese (Mandarin)
Fluent
Chinese (Cantonese)
Native
Affiliations
- Listening to songs
Accomplishments
2020/2021 : Innovation & Change category (winner) in Amgeneral Employee Recognition program & Collaboration/ Teamwork category (1stRunner up) in Amgeneral Employee Recognition program
2018 : Winner of the Most Compliance Employee award in Compliance Awareness Month 2018
Certification
CERTTFTCATE OF MII - INSURANCE (CMII)
Custom
Availability : 3 months
References
References available upon request.
Timeline
Assistant Vice-President
Takaful Ikhlas General Berhad
2024.04 - Current
Certificate of MII - Insurance (CMII)
The Malaysian Insurance Institute
2021.08 - 2021.08
Assistant Manager Payment Operations, Centralized
Liberty General Insurance Berhad
2021.06 - 2024.04
Assistant Manager Motor Operations
AmGeneral Insurance Berhad
2013.09 - 2021.05
Senior Executive Motor Operations
Kurnia Insurans (M) Berhad
2010.01 - 2013.09
Executive
Kurnia Insurans (M) Berhad
2005.07 - 2009.12
Bachelor of Business Administration - Financial Banking and Management
Universiti Malaysia Sabah (UMS)
2002.05 - 2005.05
Sijil Tinggi Persekolahan Malaysia (STPM)
Sekolah Menengah Kebangsaan Tinggi Klang
1999.01 - 2000.12