HOE YEE LEE

• Provided compassionate and professional front-line support to clients seeking hearing healthcare, ensuring a welcoming and comfortable environment
• Assisted audiologists in preparing for hearing assessments and fittings, maintaining accurate patient records and appointment scheduling.
• Handled incoming phone inquiries, appointment bookings, and follow-up calls with a strong focus on customer satisfaction and retention.
• Conducted basic troubleshooting and in-house maintenance of hearing devices, offering immediate support when needed.

• Worked closely with Butler Service to maintain outstanding levels of care and service to guests at all times, ensuring clothing and shoes were cared for and presented impeccably.
• Ensured guests were greeted with a warm welcome, anticipated their needs and wants.
• Send request within 10 minutes to reduce guest complain and increase satisfaction from them.
• Always take note on guest preferences and specific dietary and arranged amenities and special items according to guest preferences.
• Able to serving In Room Dining order and retained knowledge of menu selections.
• Worked as wedding & VIP butler

- Delivered high-end, personalized service to VIP guests and wedding parties, ensuring seamless and memorable experiences.

-Coordinated closely with event planners and bridal parties to manage timelines, special requests, and last-minute changes.

-Assisted with setup, including welcome amenities, room decorations.

• Assisted senior butlers in delivering personalized guest services, ensuring a high standard of hospitality for VIP and long-stay guests
• Supported day-to-day butler duties, including unpacking/packing luggage, garment care, shoe polishing, and room arrangement.
• Maintained guest profiles to anticipate needs and provide a seamless and memorable luxury experience.
• Learned and practiced high standards of etiquette, discretion, and professionalism in all guest interactions.

• Maintained safe hygiene and food handling standards for full compliance.
• Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
• Performed additional tasks, for examples, demonstrated full knowledge of all menu item and contents to keep dining room running smoothly
• Learned to do room cleaning process, turn down service and become storekeeper.