Gym
Hi, I’m
Hoeden Fong
Quality Assurance And Control Manager
Kuala Lumpur
Summary
Quality Assurance and Control Manager leading 10–20 supplier audits per year, ISO 9001 QMS implementation, supplier quality, and document control in tape manufacturing. Reduced 11–25 customer complaints per month by 80%, cut defect reporting cycle time by 50% with digital dashboards, and raised supplier audit compliance from 70% to 95% in 12 months. Strengthens SOP adherence by training 51+ staff, root cause analysis, CAPA, and management review discipline.
Overview
9
Certifications
8
years of professional experience
Work History
SB Tape Group Sdn Bhd
Quality Assurance and Control Manager
2025.02 - Current (1 education.year_Label & 5 education.months_Label)
Job overview
- Establish, implement, maintain and continuously improve the ISO 9001 Quality Management System for tape manufacturing operations.
- Reduced customer complaints by 80% through root cause analysis and corrective actions.
- Implemented digital dashboards for real-time defect tracking, cutting reporting cycle time by 50%.
- Improved supplier audit compliance from 70% to 95% within 12 months.
- Led training programs that increased SOP compliance by 40% across production teams.
- Process owner for QAQC systems, procedure, work instruction, and quality records.
- Plan and conduct Management Review Meetings, analyze KPIs, risks, customer complaints, and improvement actions.
- Ensure document control, version control, and standardization across production, QC, and laboratory activities.
SB Tape Group Sdn Bhd
Quality Assurance and Control Manager
2025.02 - Current (1 education.year_Label & 5 education.months_Label)
Job overview
- Established and improved ISO 9001 Quality Management System for tape manufacturing operations, ensuring compliance and operational excellence.
- Implemented digital dashboards for real-time defect tracking, cutting reporting cycle time by 50%.
- Reduced customer complaints by 80% through root cause analysis and corrective actions.
- Improved supplier audit compliance from 70% to 95% within 12 months.
- Led training programs that increased SOP compliance by 40% across production teams.
- Owned QAQC systems, procedures, work instructions, and quality records, enhancing documentation accuracy and accessibility.
- Planned and conducted Management Review Meetings, analyzing KPIs and customer complaints to drive continuous improvement actions.
- Ensure document control, version control, and standardization across production, QC, and laboratory activities.
Global Rail Sdn Bhd
Assistant Quality Manager
2023.02 - 2025.02 (2 education.years_Label)
Job overview
- Ensure the QMS is implemented according to the requirement provided by the Client.
- Collect the data analysis by identifying trend from internally and externally to gauge the QMS efficiency and effectiveness.
- To improve the QMS annually corresponding to the data collected.
- To implement Quality Control in the department by creating and implementing Plans and Procedures as agreed and approved by the clients and the company.
- To be the process owner of the Quality Controls.
- To establish, plan, lead and conduct Internal Quality Internal Audit by establishing Internal Audit Schedule for the year.
- To attend all internal and external Quality related meetings.
- To provide a template for all types documents to ensure the standardization of all document being established.
- To create and established Annual Training plan according to the QMS with approval.
- KUTS- Kuching Urban Transportation System
Global Rail Sdn Bhd
Assistant Quality Manager
2023.02 - 2025.02 (2 education.years_Label)
Job overview
- To implement Quality Control in the department by creating and implementing Plans and Procedures as agreed and approved by the clients and the company.
- Collected data analysis by identifying trends internally and externally to gauge QMS efficiency and effectiveness.
- Improved QMS annually based on collected data.
- Collect the data analysis by identifying trend from internally and externally to gauge the QMS efficiency and effectiveness.
- To improve the QMS annually corresponding to the data collected.
- Established, planned, led, and conducted internal quality audits by creating an internal audit schedule for the year.
- To attend all internal and external Quality related meetings.
- To provide a template for all types documents to ensure the standardization of all document being established.
- To create and establish Annual Training plan according to the QMS with approval.
- KUTS- Kuching Urban Transportation System
Global Rail Sdn Bhd
Quality Manufacturing Engineer
2020.06 - 2023.02 (2 education.years_Label & 8 education.months_Label)
Job overview
- To create a channel of communication/forms to allow ease defect reporting.
- To receive reports from project team and relevant parties on faulty and defective items on a daily basis.
- To investigate, analyse, compile data and produce a report on faulty items.
- To provide input, solution, demonstration and action plan to the complainer and relevant parties to remediate on faulty items as needed.
- To follow up on the implementation of the agreed action plan for all station defective items.
- To troubleshoot occurring erroneous, faulty, defective material on its possible root cause.
- To compile data on the analysis done, and procure a record/report to be reference by the related parties.
- To produce an internal/external NCR and issue it to supplier or the relevant parties formally.
- To ensure proper documentation and filing on all NCR issuance.
- MRT2 – Putrajaya Line
Global Rail Sdn Bhd
Quality Manufacturing Engineer
2020.06 - 2023.02 (2 education.years_Label & 8 education.months_Label)
Job overview
- To create a channel of communication/forms to allow ease of defect reporting.
- To receive reports from the project team and relevant parties on faulty and defective items on a daily basis.
- To troubleshoot occurring erroneous, faulty, defective material on its possible root cause.
- Provided input, solution, demonstration, and action plan to the complainer and relevant parties to remediate faulty items.
- To follow up on the implementation of the agreed action plan for all station defective items.
- Created communication channel/forms to streamline defect reporting.
- To compile data on the analysis done, and procure a record/report to be referenced by the related parties.
- To produce an internal/external NCR and issue it to the supplier or the relevant parties formally.
- To ensure proper documentation and filing on all NCR issuance.
- MRT2 – Putrajaya Line
IBDC (M) Sdn Bhd
Consultant 1
2019.04 - 2020.05 (1 education.year_Label & 1 education.month_Label)
Job overview
- To assess the completeness of inventory control on the receiving of material, assigning of material to the production line until finished product is being dispatch to the client.
- To identify the quality control (inspection) is being practice prior to acceptance of material from the supplier.
- To access the quality control are implemented during the production.
- To identify the best practices of non-compliance of material supplied from the supplier.
- To identify the correctness of stock count vs stock card.
- To identify controls on material being written off.
- To identify the controls of stock adjustment and its clearance.
IBDC (M) Sdn Bhd
Consultant 1
2019.04 - 2020.05 (1 education.year_Label & 1 education.month_Label)
Job overview
- To assess the completeness of inventory control on the receiving of material, assigning of material to the production line until finished product is being dispatched to the client.
- To identify the quality control (inspection) is being practiced prior to acceptance of material from the supplier.
- To assess the quality control that is implemented during the production.
- To identify the best practices of non-compliance of material supplied from the supplier.
- Verified correctness of stock count against stock card.
- To identify controls on material being written off.
- To identify the controls of stock adjustment and its clearance.
SkyNet Worldwide Sdn Bhd
Internal Audit Executive
2018.04 - 2019.04 (1 education.year_Label)
Job overview
- To determine the time frame from receive parcel to transfer from Centre to Hub and Hub to receiving Centre and its review on its duration.
- To determine the amount of parcel delivery failures before returning it back to sender.
- To determine on the parcel delivery failures have been contacted prior to reshipping.
- To ensure the daily delivery of packages to be maintained at 95% according to the required standards.
SkyNet Worldwide Sdn Bhd
Internal Audit Executive
2018.04 - 2019.04 (1 education.year_Label)
Job overview
- To determine the time frame from receiving parcel to transfer from Centre to Hub and Hub to receiving Centre and its review on its duration.
- To determine the amount of parcel delivery failures before returning it back to the sender.
- Investigated parcel delivery failures, ensuring contacts were made prior to reshipping to enhance communication.
- To ensure the daily delivery of packages is maintained at 95% according to the required standards.
Education
Liverpool John Moores UniversityLiverpool
BA (Hons) from Commerce
2010-01
University Overview
- Major subjects studied: Strategic Human Resource Management, Strategic Purchasing, International Marketing, International Operation Management, and Managing Project.
- GPA: Merit
Tunku Abdul Rahman CollegeSetapak, Selangor, Malaysia
Advance Diploma from Commerce
2010-01
University Overview
- Major subjects studied: Corporate Financial Management, Case Study, Corporate Administration, Corporate Governance, Advance Malaysian Taxation, Malaysian Company Secretarial Practice, Malaysian Taxation Financial Accounting, Strategic Management, Malaysian Company Law, English for Management, Corporate & Operations Management, Law & Practice of Meetings.
- GPA: Merit
Skills
Quality assurance
Quality control
Quality auditing
ISO standard compliance
Process improvement
Statistical process control
Measurement system analysis
Control plan development
Failure mode and effects analysis
Advanced product quality planning
Root cause analysis
Corrective action management
Internal audit planning
Document control
Supplier quality management
8D problem solving
Nonconformance reporting
ISO 9001 lead auditor certification
Certification
Enterprise Systems
Interests
Music
Timeline
Quality Assurance and Control Manager
SB Tape Group Sdn Bhd
2025.02 - Current (1 education.year_Label & 5 education.months_Label)
Quality Assurance and Control Manager
SB Tape Group Sdn Bhd
2025.02 - Current (1 education.year_Label & 5 education.months_Label)
Assistant Quality Manager
Global Rail Sdn Bhd
2023.02 - 2025.02 (2 education.years_Label)
Assistant Quality Manager
Global Rail Sdn Bhd
2023.02 - 2025.02 (2 education.years_Label)
Quality Manufacturing Engineer
Global Rail Sdn Bhd
2020.06 - 2023.02 (2 education.years_Label & 8 education.months_Label)
Quality Manufacturing Engineer
Global Rail Sdn Bhd
2020.06 - 2023.02 (2 education.years_Label & 8 education.months_Label)
Consultant 1
IBDC (M) Sdn Bhd
2019.04 - 2020.05 (1 education.year_Label & 1 education.month_Label)
Consultant 1
IBDC (M) Sdn Bhd
2019.04 - 2020.05 (1 education.year_Label & 1 education.month_Label)
Internal Audit Executive
SkyNet Worldwide Sdn Bhd
2018.04 - 2019.04 (1 education.year_Label)
Internal Audit Executive
SkyNet Worldwide Sdn Bhd
2018.04 - 2019.04 (1 education.year_Label)
Liverpool John Moores University
BA (Hons) from Commerce
Tunku Abdul Rahman College
Advance Diploma from Commerce