HO CHUAN YAU

Responsible to handle inbound call and assist on customer inquiries, escalate service request to relevant department and assist up front assistance to minimize customer complaint.

Perform interaction according to the quality guidelines while ensuring PDPA compliance, script compliance and correct information dissemination.

Perform outbound calls when it is required to assist mandarin customers.

Able to identify what customer need and want.

Handle inbound call order or inquiries and outbound call as needed especially when customer want to follow up cases and order.

Able to identify what customer need and want and have a good problem solving skills and advice when customer call in make complaint.

Having a good communication with Team members and guide junior on how boots up company sales and handle customer complaints as well.

Ensure every invoice and purchased order are correct upon receiving. Make sure all good are displays correctly in department.

Having good communication skills with supplier, sales assistant and promoter to ensure daily task work accordingly to the plan.

Able to work under pressure and completed daily tasks.

Having good communication skills and active listener when taking order on customer needed.

Ensure every order customer needed are correct and no mistake able to assist other team members when they are busy.

Able to assist High end customer and ensure every food customer order are served on time and no delay.