Hnin Moe Moe Khine
OSS/BSS Dev & Ops Expert
Subang Jaya, Selangor
Summary
A highly motivated and skilled BSS/OSS Specialist with 10 years of experience in designing, developing, and implementing OSS/BSS solutions. Proficient in various OSS/BSS systems, including [list of systems]. Skilled in project management, system integration, and technical troubleshooting. Excellent communication and interpersonal skills with a strong ability to work independently or as part of a team.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
IT Application DevOps Functional Lead
Celcomdigi Telecommunication
Subang Jaya, Selangor
08.2022 - Current
- Led cross-functional teams in system integration, testing, War Room and deployment, ensuring project timelines and budgets were met.
- Provided technical support to Users, troubleshooting issues and providing solutions to complex problems.
- Conducted needs assessment and gap analysis for clients to determine system requirements and identified opportunities for improvement.
- Developed and maintained Batch File (CDR,EDR & customized Batch stream) & multiple Reports for Billing systems, including user manuals, system design documents, and technical specifications.
- Conducted system testing (functional SIT/UAT)and quality assurance to ensure system performance met requirements.
Participated in team projects, demonstrating ability to work collaboratively and effectively. - Collaborated with cross-functional teams to troubleshoot issues and ensure timely delivery of software applications.
IT Application Operation Manager
Telenor Myanmar
Yangon
06.2019 - 07.2022
- Managing outsourced team for day-to-day operation of BSS & OSS IT Application systems with high SLA and OLA standards.
- Manage system operation by focusing on Change Management, Incident Management, Problem Management, and continuous improvement activities. Reviewed RCFs/OCRs for new enhancement, issue fix, and update implementation.
- Responsible for maintaining good relationship with business users and being able to evaluate business needs. Collaborate with various stakeholders for implementing change requests received from internal business users and third-party operators.
- Delivered projects on time and within budget leading. Manage project plans for migration and upgrading production development.
- Implement new technical procedures that reduces manual work.
- Monitors technical interface with billing system / OSS-BSS, ensuring accuracy of retrieved information for revenue reconciliation. Handle regular reconciliation activities with Telecom partners and internal RA/audit teams.
- Manage multiple IT Vendors delivering end-to-end solution with high quality for IT applications. Perform continuous improvement of operational tools/processes for efficient IT operation.
BSS Operations Senior Engineer
Ooredoo Myanmar
Yangon
08.2016 - 06.2019
- Coordinate and negotiate with over 20 vendors/partners, to ensure alignment with initial agreement as well as optimal benefit for company.
- Determined severity of incident/problems; troubleshoots, resolves or refers to determine root cause analysis and correction.
- Interpret business needs stemming from IT Manage Service operations, as well as translate them into business and technical requirements.
- Perform activities to track, monitor, evaluate and periodically review overall processes of solution delivery Application function/ IT Manage Service.
- Worked well in team setting, providing support and guidance.
Technical Support Engineer
Wipro Infotech
Yangon
10.2015 - 09.2016
- Onsite Delivery and Maintenance Engineer for Telenor Myanmar Project for BSS Applications.
- Define and Manage Change Requests and Track Business process for BSS Platforms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Technical Support Engineer
Huawei Technologies
Yangon
03.2014 - 09.2015
- Managed & Maintenance of Digital Route Mediation and Huawei Mediation.
- Defined and Managed Change Requests and Track Business Process for NGBSS Platforms including, CBS, CRM,IPCC,PRM ,Mediation.
- Provided effort estimation and delivery timeline for change request.
- Helped third parties and partners to fix issues with roaming / reconciliation and reporting as bilateral support
Education
Bachelor of Engineering - Electronic & Communications
Government Technology University
Yangon, Myanmar 11.2006 - 12.2011
Bachelor of Science - Physics
Yangon University
Yangon, Myanmar 07.2006 - 05.2008
Skills
Proficient in various OSS/BSS systems, including Telco Billing System
Certification
ITIL 4 Edition® Foundation Certificate in IT Service Management
Timeline
IT Application DevOps Functional Lead
Celcomdigi Telecommunication
08.2022 - Current
ITIL 4 Edition® Foundation Certificate in IT Service Management
09-2019
IT Application Operation Manager
Telenor Myanmar
06.2019 - 07.2022
BSS Operations Senior Engineer
Ooredoo Myanmar
08.2016 - 06.2019
Technical Support Engineer
Wipro Infotech
10.2015 - 09.2016
Technical Support Engineer
Huawei Technologies
03.2014 - 09.2015
Bachelor of Engineering - Electronic & Communications
Government Technology University
11.2006 - 12.2011
Bachelor of Science - Physics
Yangon University
07.2006 - 05.2008
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