Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Work Availability
Work Preference
Timeline
Generic

Hishamsol Shueb

Seremban. Negeri Sembilan

Summary

Service delivery professional with solid record of managing and optimizing service operations. Known for strong commitment to team collaboration and delivering consistent results. Recognized for adaptability and dependability, leveraging skills in process improvement and customer relationship management to meet changing needs.

Experienced with managing service delivery to ensure customer satisfaction and operational efficiency. Utilizes leadership and team coordination to drive successful outcomes. Track record of implementing process improvements and maintaining high service standards.

Service delivery professional with strong focus on team collaboration and achieving results. Skilled in managing operational workflows, optimizing customer satisfaction, and implementing process improvements. Known for reliability, adaptability, and effective communication. Prepared to bring impactful leadership and coordination to drive success.

Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.

Recent graduate with foundational knowledge in mechanical and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

25
25
years of professional experience

Work History

Services Delivery Supervisor

Expro (B) Sdn Bhd
01.2024 - Current
  • Implemented new service delivery strategies that resulted in higher customer satisfaction scores.
  • Enhanced service delivery efficiency by streamlining processes and implementing best practices.
  • Reduced customer complaints by closely monitoring team performance and providing regular feedback.
  • Increased overall productivity through effective workload distribution among team members.
  • Led process improvement initiatives, resulting in reduced turnaround times for service requests.
  • Implemented robust quality assurance processes that led to a reduction in errors.
  • Managed escalations effectively, resolving issues promptly while maintaining positive client relationships.
  • Achieved high levels of client satisfaction with timely resolution of inquiries and issues.
  • Evaluated operational metrics regularly, identifying trends and implementing corrective actions as needed.
  • Continuously refined workflows based on data analysis to optimize service delivery outcomes consistently.
  • Optimized resource allocation for improved service quality and costeffectiveness.
  • Managed staff training and development programs to continuously improve team capabilities.
  • Established clear communication channels within the team, fostering a collaborative work environment.
  • Developed strong relationships with clients, leading to increased satisfaction and retention rates.
  • Ensured adherence to company policies and procedures by monitoring compliance within the team.
  • Conducted regular performance evaluations, identifying areas of improvement for each team member.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Organized ongoing maintenance schedules to boost system performance.
  • Monitored product quality and communicated necessary improvements to site superintendent.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Reviewed and studied blueprints to double-check installation and implementation project requirements.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Ops Supervisor (Wireline Subsea)

Expro Oilfield Services Sdn Bhd
01.2023 - 01.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Project Operation Supervisor

Expro (B) Sdn Bhd
02.2023 - 12.2023
  • Supervised daily operations for wireline subsea services, ensuring safe, efficient, and timely execution of offshore interventions.
  • Coordinated with offshore crews, engineers, and clients to plan and execute subsea wireline activities.
  • Oversaw equipment mobilization, maintenance, and logistics to support project demands.
  • Ensured strict compliance with HSE standards and company operating procedures.
  • Conducted pre-job planning, risk assessments, and post-job reviews to continuously improve service delivery.
  • Trained and mentored junior staff on operational procedures, safety, and technical skills.
  • Monitored job performance metrics and implemented process improvements to enhance efficiency and reduce downtime.

Operation Support

Expro (B) Sdn Bhd
01.2021 - 01.2022
  • Supervise operations and allocate tasks to team ensuring safe completion of the operational task with prevention of technical issues in line with the Operating manual.
  • Ensure checks are carried out on all equipment for their compliance and are technically correct for the operation being carried out.
  • Carry out and ensure participation from the team in toolbox talks and planning meetings when required.
  • May be required to work at onshore bases in the preparation, return of equipment and report preparation.
  • Ensure that site support requirements are planned and executed as required to facilitate continuous operations.
  • Liaise with client representatives and participate in meetings and discussions as required in a professional manner ensuring continuous quality of service to clients.
  • Ensure completion of required documentation for company procedures, processes and specific client’s requirements.
  • Work with colleagues and Supervisor to complete required competencies for current and next role.
  • Actively mentor subordinates to share knowledge to assist with their competency progression when required.
  • Liaise with the team members and operations department as and when required to ensure all aspects of the operations are discussed as required with the relevant parties to ensure effective communication to allow continued safe operations and task completion.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Senior Crew Chief

Expro International Group
06.2015 - 01.2021
  • Carry out wireline intervention operations with team members ensuring safe completion of the operational task with prevention of technical issues in line with the Operating manual.
  • Undertake checks on all equipment for their compliance with Expro’s policies, standards and procedures and ensure they are technically correct for the operation being carried out.
  • Attend and participate in toolbox talks and planning meetings when required.
  • May be required to work at onshore bases in the preparation, maintenance and return of equipment.
  • Liaise with supervisor daily to ensure well site support requirements are planned and executed as required in respect to material spares in inventories and maintenance.

Project Slickline Operation Coordinator

Expro Oilfield Services Sdn Bhd
02.2014 - 06.2015
  • Manage operation and as advice to client for idle well operation such as work program plan, technical support and supervises operation.
  • Carry out duty as company rep to find solution regarding crew, equipment and invoice submitted.
  • Monitor every movement
  • Understand the company operating, maintenance and pressure testing procedures. Understanding the pressure rating of equipment and material types. Understanding of the principles and theory of job program.
  • Interpreted SGS & FGS data for client review.
  • Carry out operations with team members ensuring safe completion of the operational task with prevention of technical issues in line with the Operating manual.
  • Undertake checks on all equipment for their compliance with Expro’s policies, standards and procedures and ensure they are technically correct for the operation being carried out.
  • Attend and participate in tool box talks and planning meetings when required.
  • May be required to work at onshore bases in the preparation, maintenance and return of equipment.

Sr. Wireline Operator

Expro Oilfield Services Sdn Bhd
05.2013 - 02.2014

Senior Wireline Operator

Expro Oilfield Services Sdn Bhd
05.2013 - 02.2014
  • Carry out wireline intervention operations with team members ensuring safe completion of the operational task with prevention of technical issues in line with the Operating manual.
  • Undertake checks on all equipment for their compliance with Expro’s policies, standards and procedures and ensure they are technically correct for the operation being carried out.
  • Attend and participate in tool box talks and planning meetings when required.
  • May be required to work at onshore bases in the preparation, maintenance and return of equipment.
  • Liaise with supervisor daily to ensure well site support requirements are planned and executed as required in respect to material spares in inventories and maintenance.
  • Liaise with client representatives and participate in meetings and discussions as required in a professional manner ensuring quality of service to client.
  • Liaise with offshore Supervisor, team members, and operations department as and when required to ensure all aspects of the operations are discussed as required with the relevant parties to ensure effective communication to achieve safe operations and task completion.
  • Ensure completion of required documentation for company procedures, processes and specific client’s requirements.
  • Work with colleagues and Supervisor to complete required competencies for current and next role.
  • Actively work with subordinates to share knowledge to assist with their competency progression when required.
  • Actively adhere to the Code of Conduct and Anti-Bribery policies, procedures and processes to ensure the highest ethical standards are maintained and exposure to liability or risk to Expro’s reputation is minimised. If necessary, report possible violations or conflicts of interest.
  • Actively adhere to and ensure compliance with applicable Quality policies, procedures, processes and systems. Take an active part in quality improvement processes. Identify and report any deficiencies to supervisor and obtain authorisation for any deviations from standard procedures.
  • Actively comply with all applicable Health, Safety & Environmental (HSE) policies, procedures and processes. Promote HSE awareness; take responsibility and be accountable for own safety and safety of others. Demonstrate the personal application of HSE procedures in daily performance and always follow the 10 Safety House Rules.
  • Ensure objectives set under Employee Development Plan are met.

Senior Wireline Operator

Petro Equips Asia Pacific Sdn Bhd
04.2012 - 05.2013
  • Collect and record all relevant data during the operation in the field.
  • Maintain all equipment at offshore.
  • Prepare tools and equipment at offshore.
  • Give general assistance and help to the Well Work Supervisor as requested and required.
  • To plan and co-ordinate offshore activities to meet operational, project and engineering delivery schedules.
  • Ensure all equipment is completed in conformance with operational load out lists or production plans.
  • Ensure that all equipment (internal and external) movements are recorded correctly to ensure job and stock control is always correct.
  • Responsible for the co-ordination of the day to day activities of the onshore/offshore staff and ensuring all procedures are being adhered to.
  • Close liaise with Client, Operations management team for all onshore/offshore activities, The Operations Team for relevant activities.
  • Review all post job at onshore/offshore operational, preparing maintenance reports and implement any suitable recommendations.
  • Provide technical support to all onshore/offshore staff to resolve any problems and ensure smooth operations at all times.
  • Ensure all onshore/offshore activities are conducted in a safe and responsible manner.
  • Rig up and rig down equipment when at Onshore/Offshore job for Wire line job.

Wireline Operator

Geowell Sdn Bhd
01.2008 - 04.2012

Wireline Operator

Geowell Sdn Bhd
01.2008 - 04.2012
  • Collect and record all relevant data during the operation in the field.
  • Maintain all equipment at offshore.
  • Prepare tools and equipment at offshore.
  • Give general assistance and help to the Well Work Supervisor as requested and required.
  • To plan and co-ordinate offshore activities to meet operational, project and engineering delivery schedules.
  • Ensure all equipment is completed in conformance with operational load out lists or production plans.
  • Ensure that all equipment (internal and external) movements are recorded correctly to ensure job and stock control is always correct.
  • Responsible for the co-ordination of the day to day activities of the onshore/offshore staff and ensuring all procedures are being adhered to.
  • Close liaise with Client, Operations management team for all onshore/offshore activities, The Operations Team for relevant activities.
  • Review all post job at onshore/offshore operational, preparing maintenance reports and implement any suitable recommendations.
  • Provide technical support to all onshore/offshore staff to resolve any problems and ensure smooth operations at all times.
  • Ensure all onshore/offshore activities are conducted in a safe and responsible manner.
  • Rig up and rig down equipment when at Onshore/Offshore job for Wire line job.

Senior Assistance Operator

Geowell Sdn Bhd
01.2000 - 01.2008
  • Collect and record all relevant data during the operation in the field.
  • Maintain all equipment at offshore.
  • Prepare tools and equipment at offshore.
  • Give general assistance and help to the Well Work Supervisor as requested and required.
  • To plan and co-ordinate offshore activities to meet operational, project and engineering delivery schedules.
  • Ensure all equipment is completed in conformance with operational load out lists or production plans.
  • Ensure that all equipment (internal and external) movements are recorded correctly to ensure job and stock control is always correct.
  • Responsible for the co-ordination of the day to day activities of the onshore/offshore staff and ensuring all procedures are being adhered to.
  • Close liaise with Client, Operations management team for all onshore/offshore activities, The Operations Team for relevant activities.
  • Review all post job at onshore/offshore operational, preparing maintenance reports and implement any suitable recommendations.
  • Provide technical support to all onshore/offshore staff to resolve any problems and ensure smooth operations at all times.
  • Ensure all onshore/offshore activities are conducted in a safe and responsible manner.
  • Rig up and rig down equipment when at Onshore/Offshore job for Wire line job.

Education

High School Diploma -

Institut Latihan Perindustrian
Ipoh, Perak, Malaysia
12-1999

Skills

  • Operational efficiency
  • Incident management
  • ITIL framework
  • Service level agreements
  • Teamwork
  • Teamwork and collaboration

Affiliations

  • Sijil Pelajaran Malaysia (Vokasional) SMV Seri Iskandar, Perak
  • Refrigerators and Conditioning Level 1 & 2 (SKM) ILP, Ipoh. Perak

Accomplishments

  • Supervise with team of 10 paxs in the development of Wireline Subsea Operation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10pax staff members.

Languages

English
Upper intermediate (B2)
Malay
Bilingual or Proficient (C2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteHybridRemote

Important To Me

Career advancementCompany CultureFlexible work hoursPersonal development programsWork-life balanceHealthcare benefits

Timeline

Services Delivery Supervisor

Expro (B) Sdn Bhd
01.2024 - Current

Project Operation Supervisor

Expro (B) Sdn Bhd
02.2023 - 12.2023

Ops Supervisor (Wireline Subsea)

Expro Oilfield Services Sdn Bhd
01.2023 - 01.2024

Operation Support

Expro (B) Sdn Bhd
01.2021 - 01.2022

Senior Crew Chief

Expro International Group
06.2015 - 01.2021

Project Slickline Operation Coordinator

Expro Oilfield Services Sdn Bhd
02.2014 - 06.2015

Sr. Wireline Operator

Expro Oilfield Services Sdn Bhd
05.2013 - 02.2014

Senior Wireline Operator

Expro Oilfield Services Sdn Bhd
05.2013 - 02.2014

Senior Wireline Operator

Petro Equips Asia Pacific Sdn Bhd
04.2012 - 05.2013

Wireline Operator

Geowell Sdn Bhd
01.2008 - 04.2012

Wireline Operator

Geowell Sdn Bhd
01.2008 - 04.2012

Senior Assistance Operator

Geowell Sdn Bhd
01.2000 - 01.2008

High School Diploma -

Institut Latihan Perindustrian

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Hishamsol Shueb