HILDA HIEW SHIN YIE
OPERATION MANAGER
Kota Kinabalu, Sabah
Summary
Experienced with team leadership, process optimization, and strategic planning. Utilizes strong organizational and problem-solving skills to enhance team performance. Track record of fostering collaborative environments and achieving operational goals.
Overview
10
10
years of professional experience
Work History
Operations Manager
KIM TECK CHEONG GROUP
11.2023 - 02.2026
- Streamlined operational processes to enhance productivity and efficiency across multiple departments.
- Developed and implemented inventory management strategies, reducing waste and optimizing stock levels.
- Coordinated cross-functional teams to ensure seamless execution of daily operational tasks.
- Mentored junior staff on best practices, fostering a culture of continuous improvement and teamwork.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
ADMIN MANAGER
ALPINE COMMUNICATION (M) SDN BHD
02.2020 - 10.2023
- Streamlined administrative processes to enhance operational efficiency across departments.
- Developed and implemented policies to improve workflow and resource allocation.
- Led a team of administrative staff, fostering professional development and performance improvement.
- Managed procurement processes, negotiating contracts with vendors to optimize costs.
- Organized and updated databases, records and other information resources.
Administrative Cum HR
JIE BUSINESS SDN BHD
01.2018 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Manage the DingTalk attendance system, ensuring accurate employee attendance records and timely resolution of attendance-related issues.
- Monitor attendance compliance, generate attendance reports, and maintain data accuracy.
- Prepare and submit monthly KPI reports and performance analysis to the Senior Manager.
Teller
FOCUREK SERVICE SDN BHD
05.2016 - 12.2017
- Process foreign currency buying and selling transactions accurately and efficiently.
- Processed customer remittance transactions using Western Union, ensuring compliance with procedures and delivering excellent customer service.
- Counted, verified, and balanced cash holdings at shift start and end, ensuring accurate cash management.
- Managed cash drawer, maintaining accuracy and adherence to company policies to support transaction integrity.
- Maintain accurate transaction records and complete required documentation.
- Comply with all company policies, operational procedures, and regulatory requirements.
- Assisted with branch administrative duties and other tasks from management.
Education
FULL SET ACCOUNT -
04.2001 -
- Basic full set accounts
- Basic knowledge of taxation
- Bookkeeping and financial record keeping
CONVERSATIONAL JAPANESE LEVEL 1 - Japanese
04.2001 -
- Knowledge of basic Japanese greetings and polite expressions used in daily communication.
PC MAINTENANCE LEVEL 1 -
04.2001 -
Basic understanding of PC maintenance (Level 1), including simple hardware identification and troubleshooting.
BOOK KEEPING-LEVEL 1 - LCCI
04.2001 -
- Possess knowledge of LCCI Accounting principles and bookkeeping practices.
- Familiar with LCCI accounting standards, financial record-keeping, and basic accounting procedures.
- Demonstrated understanding of accounting concepts through LCCI certification/training.
SPM - Literature And Arts
04.2001 -
Background in Literature and Arts, with strengths in communication, critical thinking, creativity, and written expression.
Skills
Problem-solving
Opening and closing procedures
Team leadership
Operations management
Customer service
Operations monitoring
Inventory management
Performance monitoring
Business administration
Cash handling expertise
Work prioritization
Understanding of HR processes, including recruitment, attendance management, and employee records
Language
English
Chinese
Bahasa Melayu
Exploring new things and experiences
Passionate about continuous learning and exploring new areas for self-improvement
Timeline
Operations Manager - KIM TECK CHEONG GROUP
11.2023 - 02.2026
ADMIN MANAGER - ALPINE COMMUNICATION (M) SDN BHD
02.2020 - 10.2023
Administrative Cum HR - JIE BUSINESS SDN BHD
01.2018 - 01.2020
Teller - FOCUREK SERVICE SDN BHD
05.2016 - 12.2017
LPL ASSOCIATES (M) SDN BHD - FULL SET ACCOUNT,
04.2001 -
AMC UNIVERSITY COLLEGE - CONVERSATIONAL JAPANESE LEVEL 1, Japanese
04.2001 -
AMC UNIVERSITY COLLEGE - PC MAINTENANCE LEVEL 1,
04.2001 -
KINABALU COMMERCIAL COLLEGE - BOOK KEEPING-LEVEL 1, LCCI
04.2001 -
S.M ALL SAINTS - SPM, Literature And Arts
04.2001 -