HII SHIN YI
Quality Assurance In Manufacturing Industry
Kuala Lumpur
Summary
Quality control professional experienced in developing organization's quality strategy, procedures, and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement.
Overview
13
13
years of professional experience
Work History
Industrial trainee
Sarawak Oil Palm Berhad (SOPB) Miri
- Lab assistant, Sampling test for products, Effluent and wastewater treatment, Control the product line of the palm oil
Assistant Quality Manager
Kian Joo Can Factory
01.2011 - Current
- Tracked quality issues with external customers, suppliers, and internal plant operations. Scheduled quality meeting with customers and suppliers.
- Maintained accurate records of inspection reports, tracking trends to identify potential areas for improvement.
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed, and distributed statistical information.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Provided technical support during the investigation of non-conforming products, facilitating swift resolution of issues.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted in the reduction of defects by conducting thorough root cause analyses and developing corrective action plans.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Improved quality processes for increased efficiency and effectiveness.
- Determined quality department standards, practices, and procedures.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Assisted in the selection and evaluation of vendors based on their ability to meet established quality criteria.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Sorted product and provided expertise on non-conforming product requirements.
- Improved customer satisfaction by addressing and resolving complaints in a timely manner.
- Leveraged data-driven insights from statistical analysis tools to inform decision-making processes related to production improvements.
Education
Bachelor of Science - Chemical Engineering
University Tunku Abdul Rahman
Kuala Lumpur 04.2001 -
Skills
Quality Management
Material Handling
Production Processes Knowledge
Quality Inspections and Reporting
Teamwork and Collaboration
Multitasking Abilities
Audit (Internal and external)
Projects handling
Accomplishments
Bachelor of Engineering (Hons) Chemical Engineering, Year 4 Semester 2, 2.51, 1B, 2C+, 1D+,
SPM Grade: 7A, 3B, 1C
Current Working Company
Kian Joo Can Factory
Personal Information
- Age: 38
- Date of Birth: 11/27/86
- Gender: FEMALE
Timeline
Assistant Quality Manager
Kian Joo Can Factory
01.2011 - Current
Bachelor of Science - Chemical Engineering
University Tunku Abdul Rahman
04.2001 -
Industrial trainee
Sarawak Oil Palm Berhad (SOPB) Miri