Noor Hidayati Hamid
ISR AE
Kuala Lumpur
Summary
Experienced professional in Inside Sales and Account Management, specializing in iPBM services. Skilled in building client relationships and increasing revenue for organizations. Proficient in identifying customer needs, creating tailored solutions, and surpassing sales goals. Seeking opportunities to join a top-performing sales team.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
ISR AE
DELL Malaysia, Cyberjaya
06.2022 - Current
- Responsible to grow Consumer and Small business Segment across Malaysia & Singapore. (Experience in handling MY market and then move to SG market up until this quarter)
- Drive attainment of sales revenue and margin, as well as sales activities in SalesWorks and SFDC.
- Responsible for ensuring daily and weekly KPI is reached (weekly target, outbound calls, leads and opportunity updates, forecast number and quote tap)
- Develop & maintain good business relationship with assigned customers, partners and Dell distributors to enhance positive customer experience
- Work closely with AE and gain more win‑win experience for customer and our channels (partner and disti)
- To ensure timely distribution and accurate quotations, qualify opportunity, upsell/cross‑sell and follow‑up to close deals.
- Overachieved in every quarter
Partner Development Representation (HPE)
Denave Malaysia
09.2020 - 06.2022
- Handling Philippines market
- Activate, train and enable the mapped partners to better serve the customer. Manage category based on program guidelines.
- Partner Development and Enablement (Work with BU team and Distributors)
- Provide product group successes, inhibitors and market feedback to Supplier’s manager.
- Act as a single point of contact for the mapped partners.
- Provide ongoing training and resources to help enable partners to be proficient on products, business development partner programs, resources, websites, etc.
- Pipeline & Forecasting Management
- Special Pricing Management (work with IQ Team)
- Work closely with Microsoft, Intel and VMWare for any webinar or event
Inside Sales Account Manager
Webhelp APAC
04.2018 - 09.2020
- An ISR under HP program for Malaysia market. (A Hunter)
- Doing Cold Call and Follow up call.
- Identified leads and opportunity, do the quotation, customize IT devices as preferred by customer and close the sales.
- Work closely with end user and HP partner which is ECS.
- Do a profiling in Dynamics and update all contact list.
- Carry all HP product for consumer or commercial especially the one that available in HP Store.
- Meeting customer if they requested. have a target every quarter and my achievement last quarter is 85% for USD170,000.
- Closed USD200k project for my last quarter in HP Store.
Inside sales Account Manager
Samsung Malaysia Electronics (SME)
04.2016 - 04.2018
- Doing outbound calls according to campaign and verticals.
- Identified Leads from the calls.
- Converted leads into the business opportunity and work with channel account manager and key account manager to win the projects or tender from end customers.
- Also doing calls to partners. Grooming new partners from time to time.
- Doing Samsung business in many lines, such as displays (LED,LFD), Consumer electronics products and mobiles.
- Weekly to reports and review.
- Managing new end customers account by gathering their details (build contacts and data)
Inside Sale Representative
IngramMicro (M) Sdn Bhd
01.2015 - 04.2016
- Industry - Marketing / Promotion / PR/ Communications
- Specialization - Promoting / Media Planning / Sales
- Doing call down and promoting partners/clients about Microsoft product
- Updating partners/client about Microsoft product
- Call down for License Renewal of Microsoft product
FA/DTP Artist
Mantra Communication Sdn Bhd
05.2014 - 01.2015
- Industry - Advertising / Marketing / Promotion / PR
- Specialization - Advertising/MediaPlanning
- Role - Advertising Executive
- Doing Finishing work and dealing with client for further requirement
Graphic Designer (Internship)
Ogilvy & Mather
07.2012 - 09.2012
- Industry - Advertising/Marketing/Promotion/PR
- Specialization - Arts/Creative/Graphics Design
Education
Degree - Graphic Design (Advertising)
UiTM Puncak Alam
Selangor 07.2009 - 06.2013
Skills
- Microsoft Office
- SFDC
- Adobe illustrator CC
References
Kyrus, Soo, Team Leader - HP (WEBHELP APAC), 010-241 5314, HP (WEBHELP APAC)
Interests
Sales and Marketing, Crafting, Reading, Arts, Gadgets
Qualifications
- Matriculation Certificate (Science Stream)
- Degree in Graphic Design (Marketing & Advertising)
Timeline
ISR AE
DELL Malaysia, Cyberjaya
06.2022 - Current
Partner Development Representation (HPE)
Denave Malaysia
09.2020 - 06.2022
Inside Sales Account Manager
Webhelp APAC
04.2018 - 09.2020
Inside sales Account Manager
Samsung Malaysia Electronics (SME)
04.2016 - 04.2018
Inside Sale Representative
IngramMicro (M) Sdn Bhd
01.2015 - 04.2016
FA/DTP Artist
Mantra Communication Sdn Bhd
05.2014 - 01.2015
Graphic Designer (Internship)
Ogilvy & Mather
07.2012 - 09.2012
Degree - Graphic Design (Advertising)
UiTM Puncak Alam
07.2009 - 06.2013
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