MICROSOFT OFFICE
HEW PEI SHAN
CAFE MANAGER
365 Jalan Pasar, Kg Simee, Ipoh
Summary
Dynamic Cafe Manager with a proven track record at ICE CREAM CAFE HOUSE, enhancing customer satisfaction and profitability through effective cost controls and staff training. Excelled in operational efficiency and customer service, fostering teamwork and collaboration. Skilled in business marketing and food safety compliance, consistently exceeding performance expectations. Fast learner and passionate to learn for career enhancement.
Overview
7
7
years of professional experience
3
3
Languages
Work History
CAFE MANAGER
ICE CREAM CAFE HOUSE
01.2021 - 11.2024
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
CAFE CREW
ICE CREAM CAFE HOUSE
05.2018 - 12.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
SPM
SMK SERI INTAN
Ipoh, Perak, Malaysia 04.2001 -
Skills
Continuous improvement
Sales tracking
Business marketing
Food safety compliance
Customer experience management
Market tracking
Cost controls
Marketing
Computations
Operational efficiency
Customer engagement
Teamwork and collaboration
Customer service
Software
Timeline
CAFE MANAGER
ICE CREAM CAFE HOUSE
01.2021 - 11.2024
CAFE CREW
ICE CREAM CAFE HOUSE
05.2018 - 12.2020
SPM
SMK SERI INTAN
04.2001 -
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