Herwan Shah
Head of IT Department
Petaling Jaya
Summary
Executive Experienced professional with ICT Infrastructure, ICT Blueprint, ICT Architecture, ICT Service Delivery, Contract Negotiation, ICT Business Development, and Project Management and have demonstrated success in directing business, solutions architecture, new project management, digital transformation-technology operations, strategy and roadmap to optimize bottom line productivity.
I have more than twenty (22) years of experience in planning, developing, and implementing state of the art IT information solutions. Have led cross-functional teams with diverse domain and technical backgrounds. Adept at stakeholder management, crisis management as well as problem solving and negotiating. Technical background in Infrastructure, hardware, and software system application. Provided the highest performance required in any of the diverse positions held.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Head of Information Technology, Department
Koperasi Polis DiRaja Malaysia Berhad
Kuala Lumpur, Kuala Lumpur
03.2021 - Current
- As a Head of Information Technology reporting directly to the CEO for KPDRM and has a wide range of responsibilities these include overseeing managing, maintaining, and improving the overall IT infrastructure, system & apps, network, data center, hardware, and software within the organization. My role involves leading the IT department, ensuring the security and efficiency of IT operations, and overseeing IT governance and project delivery.
- The role also involves taking the lead in digital transformation initiatives and change management include resource allocation, strategic planning, information systems development, hardware and software, staff development, financial and budget (OPEX & CAPEX).
- Additionally, the role includes supervising a team of 9 staff IT members and 15 project teams member from Heitech Padu Berhad and ensuring the daily improvement of IT operations while maintaining a 99.99% uptime on infrastructure.
- Management responsibilities include vendor and resource management, leadership and people skills, salary, and budget management planning.
- This role also supports 180 end-users and is responsible for coaching and guiding the IT team to help the organization achieve its business goals
- The position takes a proactive approach by regularly assessing current platforms and services to determine the technology needed for ongoing and future business operations and future initiatives
- Additionally, provides technical thought leadership toward solving problems for the IT team that evaluates, analyzes, designs, implements, leads, and monitors effective and efficient processes to proactively improve computing and staff performance while effectively ensuring maximum value to the stakeholders for IT spending
- Furthermore, establish standard operating procedure (SOP) for all IT subsystems
- For each IT project, I conduct project steering meetings to oversee progress, ensure alignment with strategic objectives, address challenges, and make informed decisions to drive project success and organizational goals
- I am also appointed as a member of the information technology committee or as a consultant for the subsidiaries wholly owned by KPDRM to assist these subsidiaries in enhancing the effectiveness, efficiency, and planning of information technology and artificial intelligence (AI) project implementations in a more efficient and organized manner.
- Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
- Collaborated with stakeholders to define business requirements for new technology implementations.
- Led digital transformation initiatives, driving innovation and operational excellence across the organization.
- Managed IT budget effectively, prioritizing investments to align with strategic goals.
- Implemented cloud-based solutions, resulting in increased efficiency and cost savings.
- Aligned IT strategy with overall business objectives, ensuring technology investments supported growth plans.
- Championed adoption of emerging technologies, evaluating potential benefits and ROI for the organization.
- Implemented agile project management methodologies to improve delivery timelines and reduce risks associated with technology projects.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Head of Information & Communication Technology
Putrajaya International Convention Centre Sdn Bhd
Putrajaya, Wilayah Persekutuan
01.2014 - 02.2021
- As a Head of Information Technology of the organization, leading the overall ICT operation within the organization. Lead and manage ICT infrastructure (networks, data centers, system and hardware).
- Planning and managing strategic IT Operations, Infrastructure & System Applications.
- IT Budget and Resource Planning Management to meet ICT Annual Strategic Plans and targeted KPI/KRA achievements.
- Manage infrastructure services on-premise and cloud hosting availability, performance, events, and alerts for preventive maintenance, fine-tuning, and troubleshooting.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Collaborated with stakeholders to define business requirements for new technology implementations.
- Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
- Optimized network performance with proactive monitoring and system maintenance tasks.
- Established IT governance framework to ensure compliance with industry standards and regulations.
- Aligned IT strategy with overall business objectives, ensuring technology investments supported growth plans.
- Enhanced IT infrastructure by implementing upgraded hardware and software solutions.
- Managed IT budget effectively, prioritizing investments to align with strategic goals.
- Implemented agile project management methodologies to improve delivery timelines and reduce risks associated with technology projects.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Guided organizational technology strategy and roadmaps.
- Wrote strategic business plans outlining need for departmental information technology resources.
IT Junior Executive
Touch, n Go Sdn Bhd
09.2002 - 02.2014
- Provide IT Operation & Maintenance first and second level support for all entire tng network office building, mainly Network equipment, Structured Cabling system, etc. Successful compliance with 99.99% uptime SLA.
- Generated comprehensive reports highlighting key business insights for presentation to executive leadership teams.
- Provided excellent customer service, resolving issues promptly and nurturing long-term client relationships.
- Enhanced team productivity by streamlining processes and implementing efficient organizational systems.
- Optimized network infrastructure by designing and deploying robust routing and switching strategies.
- Delivered consistent network uptime by managing end-to-end maintenance processes effectively.
- Improved overall network security with comprehensive vulnerability assessments and proactive threat management.
- Enhanced network performance by implementing advanced monitoring and troubleshooting techniques.
Education
Master of Science - Science Computer Networking
Universiti Teknologi Mara (UITM)
Shah AlamBachelor of Science - (Hons.) Data Communication & Networking
Universiti Teknologi Mara (UITM)
Shah AlamDiploma - Electrical Engineering (Electronic)
Universiti Teknologi Mara (UITM)
Shah AlamSkills
Microsoft Office 365
IT compliance
IT budgeting
Data analytics
IT service management
Project management
Agile methodology
Analytical skills
Risk management
Project leadership
undefinedAccomplishments
1. IT Project Manager (3-Years Project Contract “2021-2024”)
Project: Upgrading IT Infrastructure and Digital Transformation
- Led the comprehensive revamp of the KPDRM's IT infrastructure and systems, ensuring a seamless transition to digitalization into the ERP system for the entire department and organization. Managed a project budget of RM6,996,000, overseeing all phases from tender to completion
- Directed the project lifecycle, including initiation, planning, implementation, monitoring, and closure, utilizing Scrum and Agile methodologies.
- Developed a new system encompassing thirteen (13) digital application modules tailored for the entire organization into ERP system & mobile apps with included power BI analysis.
- Implemented a complete overhaul of the IT infrastructure, including structured cabling, LAN & WAN networking, ISP, data center rooms, servers, backup storage, network security, PCs, notebooks, etc.
- Planned and managed all phases of project implementation, including Business Requirement Specification (BRS), User Requirement Specification (URS), System Requirement Specification (SRS), System Design Specification (SDS), User Acceptance Testing (UAT), Production Acceptance Testing (PAT), and Factory Acceptance Testing (FAT).
- Effectively allocated project resources, including manpower and financial planning.
- Delivered projects in alignment with agreed deliverables and contractual obligations.
- Proactively monitored project status and health, ensuring timely adjustments as needed.
- Managed stakeholder expectations and maintained effective communication throughout the project.
- Ensured efficient team and vendor management, leading to successful project closure.
2. IT Project Manager (3-Years Project Contract “2024-2027”) Project: Warranty and Maintenance of IT Infrastructure
- Managed the warranty and maintenance of IT infrastructure for the entire department and organization, leading the architecture and team to deliver cost-effective and reliable internal solutions. With a project budget of RM2,694,480, involved from project tender and initiation to project closing.
- Managed and monitored project specifications, ensuring successful delivery of all scope of work (SOW) as outlined in the tender documents.
3. IT Project Manager (7 Months; Dec’2024 – On going)
Project: Implementation of E-Wallet & VISA Card for Koperasi members.
Managed the design, development, and deployment of an e-wallet and Visa card system, providing members with cashless payment solutions. Partnered with Fasspay Sdn Bhd, leveraging white-label fintech solutions. Developed a secure, user-friendly e-wallet platform, enabling seamless transactions. Integrated Visa card services with banking infrastructure for secure digital payments.
The e-wallet and Visa card at Koperasi KPDRM are introduced as a strategic initiative to modernize the payment system, enhance financial convenience for members, and support the digital transformation of the koperasi.
• Transactions become faster, more secure, and cashless, allowing cooperative members to make digital payments without the need to carry cash or perform manual transactions and speeding up payment processing
• Members can enjoy cashback, discounts, and reward points when using the e-wallet and Visa card, adding value to every transaction
• This initiative aligns with the cooperative's digitalization efforts, making it more innovative, competitive, and relevant in the digital economy era while increasing member participation in the modern financial ecosystem.
4. ICT Project Manager (May’2017 – Oct 2017)
Project: Takeover Management PULSE Grande Hotel (Formerly Known as Putrajaya Shangri-La Hotel):
- Involve in handover hotel operator management from previous management to our company.
- Plan and design network architecture, find best solution and deploy new network ICT and system together with server infrastructure.
- Responsible and planning on budget, ensure cost effectiveness, IT asset contract and licensing.
- Oversee all phases of project for new system into hotel from conception to completion (Property Management System ”PMS” / Booking Engine / Channel Manager / POS System / Accounting System).
- Understand project scope and deliverables and manage project within timeline and cost. Ensure project is completed within budget and on time.
- Purchase the Domain (pulsegrande.com.my) and monitor expiry date.
- Purchase and setup website (www.pulsegrande.com.my) together with the cloud hosting.
- Setup mail office and server cloud storage.
- Register new ISP and find the best tune for upgrading internet speed.
- Implement on leasing of office desktop, laptop and printer equipment with keep track the asset management. Planning and execute the best antivirus for the organization.
5. ICT Project Manager (15/10/2016 – 31/12/2016)
Project: Takeover Management Taman Equestrian Putrajaya:
- Plan and design network architecture, find best solution and deploy new network ICT infrastructure.
- Oversee all phases of project from conception to completion.
- Understand project scope and deliverables and manage project within timeline and cost. Responsible and planning on budget, ensure cost effectiveness.
- Ensure project is completed within budget and on time.
- Responsible and planning on IT asset contract and licensing.
- Plan and verify network upgrading from streamyx to Direct over Metro Ethernet (DOME).
- Plan and verify for wireless access point & bridge installation location.
- Plan and verify rack PoE switch termination.
- Plan and verify for CCTV (Dahua) installation location.
- Plan and verify for IPPABX (Yeastar) installation.
- Purchase the Domain (tep.my) and monitor domain expiry date
- Purchase and setup website (www.tep.my) together with the cloud hosting.
- Setup & Implement on licensing mail office365 and server cloud storage for the user.
- Implement on leasing of office desktop, laptop and printer equipment with keep track the asset management and execute the best antivirus for the organization.
Professional Qualifications
Registered with Malaysia Board of Technologist (MBOT), PT22050229, Information & Computing Technology (IT)
Email Ids
- herwan_wgr@yahoo.com
- herwanwkh@gmail.com
Willing To Travel
Yes
Willing To Be Relocated
Moderate
Possess Own Transport
Yes (Car & Motorbike)
Expected Salary
RM 11,700 (Negotiable)
Availability
3 Months notice (Negotiable)
Reason For Leaving
To find a new challenge, gain more experience, leverage my skills.
Personal Information
- IC Number: 801219-14-5475
- Date of Birth: 12/19/80
- Gender: Male
- Driving License: B2 & D
- Marital Status: Married
Timeline
Head of Information Technology, Department
Koperasi Polis DiRaja Malaysia Berhad
03.2021 - Current
Head of Information & Communication Technology
Putrajaya International Convention Centre Sdn Bhd
01.2014 - 02.2021
IT Junior Executive
Touch, n Go Sdn Bhd
09.2002 - 02.2014
Master of Science - Science Computer Networking
Universiti Teknologi Mara (UITM)
Bachelor of Science - (Hons.) Data Communication & Networking
Universiti Teknologi Mara (UITM)
Diploma - Electrical Engineering (Electronic)
Universiti Teknologi Mara (UITM)
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