Hernah Fazerah Dawis
Senior Housekeeping Supervisor
Kuala Lumpur
Summary
Great skills with any kind of machinery. Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Proficient at fostering teamwork, training staff, and maintaining seamless operations.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Senior Housekeeping Supervisor
Element By Westin
10.2025 - Current
- Arranging room cleaning processes for faster turnover times, resulting in increased guest satisfaction ratings.
- Conducted regular inspections of assigned areas to ensure compliance with cleanliness and safety standards, ensuring a safe environment for both guests and staff.
- Coordinated with maintenance teams to address any required repairs or preventative measures in guest rooms or common areas timely fashion.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
Housekeeping Supervisor
Element by Westin
10.2022 - Current
- To ensure public areas and rooms are clean, to report any damage inside the property
- To do scheduling for the team, do machinery inventory, linen inventory and disposal items
- To do daily laundry report and laundry posting to Micros system
- To arrange weekly and monthly project for public area
- To do full inspection to ensure cleaning and standard are met
- To respond guest inquiries, complaint and special request accordingly
- To deliver training programs and procedure to the team
Housekeeping Supervisor
Intercontinental
08.2022 - 10.2022
- To focus on meeting rooms turnover for next event
- To make sure all restaurant and outlets clean
- To brief the team about daily task to make sure area always clean
Housekeeping Supervisor
Anantara Hotels, Resorts & Spas
01.2022 - 07.2022
- Responsible on fulfilling request for room side for royalty group
- Responsible performing in multi task job to maintain the duties and cleanliness of resort
- To prepare the room readiness for new guest check in
- To do monthly inventory of machinery, OS7&E, and amenities item
- To plan and do weekly and monthly project for outlets and others area
- To do loss and breakages monthly report
- Do ordering for chemical, and amenities item
Acting Supervisor
Anantara Hotels, Resorts & Spas
09.2021 - 12.2021
- Assist senior supervisor in checking the rooms and others area
- Assist senior on doing weekly roster and monthly attendance report
- To do monthly inventory of machinery, OS&E and amenities item
- To assist senior do assignment and daily task
Public Area Attendant
Anantara Hotels, Resorts & Spas
09.2019 - 08.2021
- Ensuring cleaning duties are carried out in accordance with cleaning schedule
- To do the weekly project that been assigned in different outlets
- To assist rooms, villas and residences on high occupancy for smooth operation
- Report any missing or damage items to housekeeping supervisor
Public Area Attendant
Four Points by Sheraton
01.2019 - 08.2019
- To report any maintenance or loss issue to housekeeping supervisor
- To clean hotels area following the cleaning standard that has been given
- To attend all daily assigned tasks
Education
STPM -
SMK Batu Sapi
Sandakan12-2014
High School - Sport Science
SMK Sandakan II
Sandakan12-2012
Skills
Proficient in Opera, Lightspeed, and MGS (Hotshop)
Effective communication
Service excellence
Experienced in machine operation
Proven leadership abilities
Cleaning protocols
Workload management
Awards
BEST STAFF QUARTER 4, STAFF OF THE YEAR 2024 ELEMENT KL, BEST STAFF OF THE MONTH OF MAY AND JUNE ANANTARA DESARU
Timeline
Senior Housekeeping Supervisor
Element By Westin
10.2025 - Current
Housekeeping Supervisor
Element by Westin
10.2022 - Current
Housekeeping Supervisor
Intercontinental
08.2022 - 10.2022
Housekeeping Supervisor
Anantara Hotels, Resorts & Spas
01.2022 - 07.2022
Acting Supervisor
Anantara Hotels, Resorts & Spas
09.2021 - 12.2021
Public Area Attendant
Anantara Hotels, Resorts & Spas
09.2019 - 08.2021
Public Area Attendant
Four Points by Sheraton
01.2019 - 08.2019
STPM -
SMK Batu Sapi
High School - Sport Science
SMK Sandakan II