Hermin Helmi Bin Hassan
Senior Project Manager
Kuala Lumpur
Work Preference
Summary
Strategic Senior Project Manager with 20+ years of experience delivering large-scale Data Center, Cloud Migration, and Infrastructure projects across APAC. Proven track record in managing multi-million ringgit P&L, optimizing vendor costs, and leading cross-functional teams in high-pressure environments. Expert in bridging technical execution with business strategy for Japanese C-level stakeholders and global enterprises. Certified in ITIL 4 with deep expertise in SLA governance, risk mitigation, and regulatory compliance. Seeking to leverage extensive infrastructure leadership to drive operational excellence and revenue growth.
Overview
3
3
Languages
3
3
Certificates
24
24
years of professional experience
Work History
Infrastructure Project Manager
HCL TECHNOLOGY SDN BHD
10.2024 - Current
- Lead infrastructure stability initiatives for enterprise clients, managing critical incidents as time-bound micro-projects with strict SLA governance.
- SLA & Financial Protection: Maintained >95% SLA compliance for critical P1-P4 infrastructure incidents, directly protecting client revenue and avoiding penalty clauses.
- Process Improvement: Designed and implemented a standardized Root Cause Analysis (RCA) template adopted by the APAC Technical Assistance Center, resulting in a 30% reduction in repeat incidents within 6 months.
- Stakeholder Communication: Act as the primary bridge between technical engineering teams and Japanese C-level executives, translating complex technical risks into business-impact language to facilitate rapid decision-making.
- Resource Coordination: Orchestrate L1-L3 specialist resources across multiple time zones to resolve critical outages, ensuring optimal resource utilization and minimal downtime.
Japanese Speaking Project Manager (APAC Regional Projects)
ORANGE BUSINESS SERVICES
01.2023 - 09.2023
- Managed APAC-wide technology projects, balancing scope, timeline, and resource constraints across diverse cultural and operational landscapes.
- Regional Project Delivery: Successfully coordinated deliverables across APAC time zones, establishing clear milestone checkpoints and maintaining project momentum despite resource constraints.
- Stakeholder Advocacy: Championed equitable resource allocation strategies, preventing team burnout while maintaining high-quality deliverables for Japanese enterprise clients.
- Risk Mitigation: Identified regional delivery risks early in the project lifecycle and escalated through proper PMO channels, ensuring proactive mitigation rather than reactive firefighting.
- Compliance & Quality: Applied ITIL principles to ensure compliance with global quality benchmarks, producing regular status reports and lessons-learned documentation for organizational knowledge retention.
Senior Executive Project Manager (Data Center & Infrastructure)
DXC TECHNOLOGY SDN BHD
01.2017 - 06.2022
- Led end-to-end Data Center operations and major infrastructure transition projects for key Japanese accounts (Shimano, Mitsubishi Estate, Affin Bank). Managed P&L, vendor negotiations, and cross-functional teams.
- Key Projects & Achievements:
- Shimano Global O365 Migration (Mar 2019 – Oct 2020):
- Led the transition project for Shimano Global, managing L2/L3 support teams and defining RACI matrices for EXO, SPO, and ODB components.
- Delivered the project on schedule by creating a detailed Work Breakdown Structure (WBS) aligned with customer milestones, achieving 100% successful go-live.
- Established monthly reporting frameworks that enhanced transparency and trust with global stakeholders.
- Affin Bank Multi-Tower Exit Transition (Aug 2021 – Jan 2022):
- Managed the complex exit transition of 7 service towers, mapping key dependencies and risks to ensure zero business disruption.
- Coordinated kick-off meetings and Knowledge Transfer (KT) schedules, facilitating mini town-halls to resolve issues rapidly.
- Achieved formal sign-off and successful Go-Live by maintaining rigorous documentation and stakeholder visibility.
- Mitsubishi Estate Secure Room & Facility Setup (Dec 2020 – Aug 2021):
- Managed the end-to-end procurement and setup of secure server rooms, including vendor negotiation for Telco dedicated lines (Celcom), optimizing costs by 15% through comparative quoting.
- Oversaw physical infrastructure security and network setup, ensuring full compliance with client security protocols.
- CCOW Workforce Transformation (Jan 2017 – Jan 2019):
- Led the Japan Labor Transformation initiative, redefining labor processes to improve efficiency during the CCOW conversion.
- Expedited migration timelines through strategic resource coordination, demonstrating strong change management capabilities.
- Operational Excellence:
- Consistently met SLA commitments while optimizing resource utilization across multiple concurrent projects.
- Liaised with government departments for GSDC compliance, proving strong regulatory navigation skills.
Project Manager (Center Management)
NEC MALAYSIA SDN BHD
01.2014 - 01.2017
- Service Delivery: Managed Event, Capacity, Security, and Service Level Management for critical infrastructure, ensuring 24/7 operational stability.
- Incident Management: Reduced downtime by implementing proactive incident response protocols and enforcing strict security compliance.
- Reporting: Produced executive-level reports for Senior Management and NOC, enabling data-driven decisions on capacity and resource planning.
Global Technical Support Engineer
TERADATA CORPORATION
08.2012 - 01.2014
- Provided remote technical support for Teradata systems across APAC and Americas, resolving complex SUSE Linux and database issues.
- Led monthly System Health Checks for Japanese clients, proactively identifying performance bottlenecks and proposing upgrade strategies.
- Achieved Teradata Master Certification (TD12 External Professional Exam).
Supply Chain Operation Manager (SAP)
MAHINDRA SATYAM
04.2011 - 08.2012
- Optimized SAP supply chain workflows for Japanese clients, reducing order cycle times through process redesign.
- Developed track-and-trace systems for inbound logistics, enhancing resource visibility and planning accuracy.
Japanese Helpdesk Level 1
IBM REGIONAL CALL CENTRE
12.2007 - 04.2011
- Diagnosed and resolved hardware/software issues (SAP, Citrix) for Japanese enterprise users.
- Maintained strict documentation discipline via ticketing systems, ensuring audit-ready records for all interactions.
Purchasing Officer
NIIGATA FUJI XEROX
04.2002 - 12.2007
- Managed end-to-end procurement cycles (RFQ to Payment), negotiating prices and FOB dates with Far East vendors to optimize cash flow.
- Created techno-commercial comparison charts to support budget approvals, demonstrating strong financial acumen early in career.
Education
Bachelor of Mechanical Engineering -
Kisarazu National College of Technology
Japan03-2002
Skills
Project Management: Waterfall & Agile Hybrid, Scope & Change Management, WBS, Risk & Issue Management, Stakeholder Engagement
Infrastructure & DC: Data Center Operations, O365/Cloud Migrations, Network Connectivity, Physical Security Setup, Disaster Recovery
Financial Management: P&L Oversight, Budget Forecasting, Vendor Negotiation, Cost Optimization, PO & Invoice Management
Certification
ITIL 4 Foundation Certification | IT Service Management Framework
Timeline
Infrastructure Project Manager
HCL TECHNOLOGY SDN BHD
10.2024 - Current
Japanese Speaking Project Manager (APAC Regional Projects)
ORANGE BUSINESS SERVICES
01.2023 - 09.2023
Senior Executive Project Manager (Data Center & Infrastructure)
DXC TECHNOLOGY SDN BHD
01.2017 - 06.2022
Project Manager (Center Management)
NEC MALAYSIA SDN BHD
01.2014 - 01.2017
Global Technical Support Engineer
TERADATA CORPORATION
08.2012 - 01.2014
Supply Chain Operation Manager (SAP)
MAHINDRA SATYAM
04.2011 - 08.2012
Japanese Helpdesk Level 1
IBM REGIONAL CALL CENTRE
12.2007 - 04.2011
Purchasing Officer
NIIGATA FUJI XEROX
04.2002 - 12.2007
Bachelor of Mechanical Engineering -
Kisarazu National College of Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Accomplishments
- Infrastructure & Data Center Excellence: Delivered 6+ large-scale infrastructure projects (O365 migrations, Secure Room setups, DC transitions) with 100% successful go-live rates and >95% SLA compliance across APAC regions.
- Cost Optimization & P&L Management: Reduced repeat incidents by 30% through standardized RCA templates (ITIL 4), directly lowering operational costs. Optimized vendor procurement (Telco/Facilities) via rigorous RFQ analysis, ensuring best-value delivery within strict budget constraints.
- Strategic Stakeholder Management: Managed 50+ Japanese enterprise clients (including Shimano, Mitsubishi Estate, Konica Minolta) with zero communication-related escalations, leveraging JLPT N1 fluency to bridge technical teams and C-level executives.
- Process Improvement & Governance: Introduced a standardized Root Cause Analysis (RCA) framework adopted by the APAC TAC team, enhancing audit readiness and reducing mean time to resolution (MTTR) for critical P1/P2 incidents.
Languages
Japanese (JLPT N1 - Fluent)
English (Advanced - TOEIC 780)
Malay (Native)
Software
Microsoft Project
JIRA & Confluence
ServiceNow / Remedy / ITSM Tools
Visio
SharePoint / MS Teams
Microsoft 365 Admin Center
Data Center Infrastructure Management (DCIM)
Network Monitoring Tools
Virtualization & Server OS
SAP MM/SD Modules
Oracle / Financial ERP Systems
Excel (Advanced)
Zoom / Webex / Skype for Business
PowerPoint (Advanced)
KEY ACHIEVEMENTS SUMMARY
- Project Success: Delivered 6+ major infrastructure projects with 100% successful go-live outcomes.
- Efficiency Gain: Reduced repeat incidents by ~30% through standardized RCA processes.
- Client Satisfaction: Managed 50+ Japanese enterprise clients with zero communication-related escalations.
- Financial Impact: Consistently optimized vendor costs and resource allocation, contributing to positive P&L outcomes across DXC and Fuji Xerox tenures.
Interests
Cloud & Hybrid Infrastructure Migration
Data Center Operational Excellence
Process Automation & Efficiency
Techno-Commercial Procurement
Resource Cost Management
Risk-Adjusted Decision Making
Japanese Business Etiquette & Negotiation
APAC Regional Collaboration
Executive Communication
ITIL 4 Service Value System
Team Capability Building