Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
HERMILAH HERMAN

HERMILAH HERMAN

Digital Sales
Kuala Lumpur

Summary

Dedicated professional with nearly 10 years of experience in inside sales and sales support roles. Adept at generating detailed sales quotes, managing customer transactions, and collaborating across departments to ensure operational excellence. Skilled in CRM tools such as Salesforce, with a proven ability to handle multiple projects in fast-paced environments. Seeking to leverage skills in a Sales Desk Support role to contribute to organizational success.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Inside Sales Representative

Cloud Kinetics
09.2024 - Current
  • Improved internal communication between inside sales by establishing regular meetings where best practices were shared.
  • Developed and maintained strong relationships with key clients, leading to increased account retention and growth.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Utilized CRM software to manage client accounts, track progress towards goals, and maintain accurate records of all interactions.
  • Collaborated with the marketing team on creating targeted sales campaigns for specific customer segments.

Sales Development Representative

IBM Malaysia Sdn Bhd
07.2023 - 07.2024
  • Focuses on progressing marketing lead assigned to SDR
  • Leads include both hand raising moments such as Contact Us and Appointments and non-hand raising moments such as trial, demo, and events
  • Research prospects to identify decision makers and influencers, understand customer feedback, and tailors campaign materials to generate interest in IBM offerings and engages with them through a variety of mediums
  • Identifies new opportunities and creates new pipeline from marketing lead assigned to SDR to Sales Qualify Leads (SQLs) and passes SQLs to the corresponding owner group via Sales Acceptance Lead (SAL) process
  • Articulates the value proposition for select offerings and how they compare to competitors' offerings

Customer Support Representative (Global Accounts)

Hewlett Packard Corporation (M) Sdn Bhd
02.2020 - 11.2022
  • Working in cross-functional teams such as sales operations, order management, demo to fulfill requests and resolve issues
  • Addressing account administrative issue quickly and escalating when needed
  • Support deal management including deal registration, pricing and quotes in a timely manner with HQ and sales guidance
  • Communicate with order management team to ensure updates are provide to customers and follow up supply chain to ensure product delivery is met
  • Update and monitor Salesforce (SFDC) daily opportunities and maintain SFDC hygience with confirmation with HQ lead region and sales

Business Development Representative for Google Cloud Platform (Indonesia)

TDCX (MY) Sdn Bhd
08.2021 - 05.2022
  • Work both independently and in collaboration with sales teams to source, conduct and engage prospective customers interested in evaluating Google Cloud products
  • Develop and lead outbound campaigns from idea - generation through to initial pitch, pipeline qualification to deal closure
  • Execute daily outbound phone calls and emails, contact C-level decision makers, build quick rapport and assess needs
  • Strive for high prospect engagement in order to put them in contact with sales teams for discovery and qualify of sales meetings

Inside Sales Account Manager (Indonesia)

Hewlett Packard Corporation (M) Sdn Bhd
05.2015 - 01.2020
  • Driving activities to achieve quarterly set quota and business goal
  • Independently move leads through entire sales process
  • Actively manage the assigned accounts to protect and grow company's business; coordinate all accounts forecast, planning and reporting together with country field team
  • Bridging the communication from externals (customers, distributors, partners, system integrator) and engaging with internal parties, and vise versa
  • Addresses customer complex requests and provide solution via multi-product/service
  • Proactively sell products, services, supplies to installed base in support of company promotion and upgrade campaigns
  • Educated customers on company products and offerings

Inside Sales Account Manager (Indonesia)

Dell Global Business Center Sdn. Bhd
04.2013 - 05.2015
  • Responsible for achieving quarterly and annual goals by managing a territory using telephony and web technology mainly
  • Build direct relationships with end user organization on major opportunities and work closely with and leverage the selected channel partner to maximize the opportunity revenue within territory
  • Applies consultative selling techniques to identify and advance opportunities that result in ongoing profitable revenue growth for company
  • Partners effectively with others in the account team to ensure coordinated and efficient account management

Education

Bachelor of Business Administration Management - Marketing (Hons)

Universiti Teknologi Mara
Melaka
12.2009 - 12.2012

Skills

  • Sales Support & Order Management

  • CRM Tools (Salesforce, Outreach, Salesloaf, Freshsales)

  • Quotation & Documentation Accuracy

  • Customer relationship building

  • Cross-Functional Collaboration

  • Lead qualification

  • Problem-Solving & Issue Resolution

  • B2B sales

  • Relationship building and management

  • Time Management & Organizational Skills

  • Strong Written & Verbal Communication

Personal Information

  • Date of Birth: 04/22/XX
  • Nationality: Malaysian

Timeline

Inside Sales Representative

Cloud Kinetics
09.2024 - Current

Sales Development Representative

IBM Malaysia Sdn Bhd
07.2023 - 07.2024

Business Development Representative for Google Cloud Platform (Indonesia)

TDCX (MY) Sdn Bhd
08.2021 - 05.2022

Customer Support Representative (Global Accounts)

Hewlett Packard Corporation (M) Sdn Bhd
02.2020 - 11.2022

Inside Sales Account Manager (Indonesia)

Hewlett Packard Corporation (M) Sdn Bhd
05.2015 - 01.2020

Inside Sales Account Manager (Indonesia)

Dell Global Business Center Sdn. Bhd
04.2013 - 05.2015

Bachelor of Business Administration Management - Marketing (Hons)

Universiti Teknologi Mara
12.2009 - 12.2012
HERMILAH HERMANDigital Sales