Henson Hon
IT Consultant
Equine Park
Summary
Dynamic IT Consultant with a proven track record at DHL IT Services, enhancing system efficiency and client satisfaction through innovative solutions and proactive maintenance. Skilled in project management and network administration, I excel in fostering collaboration and mentoring teams to achieve project goals while implementing robust security measures to protect sensitive data.
Overview
3
3
years of professional experience
4
4
Languages
Work History
IT Consultant
DHL IT Services
Cyberjaya, Selangor, Malaysia (Remote)
09.2022 - Current
- Inspected equipment, assessed functionality, and optimized controls.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Implemented security measures to protect sensitive information from unauthorized access, mitigating potential risks and vulnerabilities.
- Enhanced system efficiency by implementing innovative IT solutions and optimizing existing processes.
- Improved reliability of backup systems by implementing disaster recovery protocols that safeguarded critical data during unexpected events.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Streamlined workflow processes, enabling more efficient use of resources and reducing overall project timelines.
Education
Bachelor of Science - Business Information Systems
Tunku Abdul Rahman University College (TARC)
Kuala Lumpur, Malaysia 04.2001 -
Bachelor of Science - Business Information Systems
Campbell University
Kuala Lumpur 04.2001 -
Bachelor of Science - Business
Tunku Abdul Rahman University College (TARC)
Kuala Lumpur 04.2001 -
Skills
Information technology infrastructure
Agile methodology
Network administration
Project management
Timeline
IT Consultant
DHL IT Services
09.2022 - Current
Bachelor of Science - Business Information Systems
Tunku Abdul Rahman University College (TARC)
04.2001 -
Bachelor of Science - Business Information Systems
Campbell University
04.2001 -
Bachelor of Science - Business
Tunku Abdul Rahman University College (TARC)
04.2001 -