JASON SIT

Professional summary

• Provided business-as-usual support while participating in cross-functional project teams to enhance collaboration.
• Developed a comprehensive understanding of existing technical solutions and business processes.
• Apply technical and business knowledge to evaluate business requirements and implement working solutions through system design, analysis, testing, training and documentation.
• Identified, documented, and resolved issues proactively, facilitating timely escalations when necessary.
• Lead cross functional work groups to identify and document detailed requirements, workflows, information sources and distribution paths and system specifications.
• Apply problem-solving and analytic methods to troubleshoot issues and review processes.
• Work within (and provide input to) the governance frameworks of the project/support teams.
• Balanced user problem-solving with adherence to a common-operation model within a large organization.

Achievements + Highlights

• Successful implementation of the Epicor Kinetic system for Indonesia and New Zealand entity.
• Successfully integrated a third-party MES with Epicor Kinetic to streamline manufacturing operations.
• Led the successful implementation of a third-party MES, seamlessly connecting it to Epicor Kinetic for operational excellence.
• Executed end-to-end integration of an external MES with Epicor Kinetic, improving real-time shop floor visibility and production control.

Professional summary

• Overseeing end-to-end ERP system implementation, upgrades, and maintenance, ensuring alignment with business processes and goals.
• Successfully led full-cycle ERP implementation across multiple entities (Malaysia & USA) within timeline and budget, improving overall process efficiency.
• Streamlined cross-departmental workflows by standardizing ERP modules for Finance, Procurement, Inventory, and Production, reducing manual work.
• Delegated tasks and set project deadlines to enhance workflow efficiency and ensure timely project completion.
• Trained and supported over 100 end-users across departments and regions, driving adoption and minimizing resistance to system change.
• Conducted regular team meetings to assess project progress, address system issues, and foster cross-functional collaboration.
• Leading system integration between ERP and other business platforms (e.g., Epicor).
• Ensuring system compliance with company policies, data governance, and audit requirements.
• Leading support efforts to resolve ERP-related issues and minimize downtime.
• Directing a 3-person support team to provide high-level customer service and technical support across Malaysia and the USA.
• Led support efforts to resolve ERP-related issues, significantly reducing system downtime.
• Setting clear team goals and performance expectations in alignment with company objectives.
• Delegating tasks and setting project deadlines to ensure efficient workflow and timely completion.
• Coaching team members, providing constructive feedback, and identifying skill gaps for continuous improvement.
• Conducting regular team meetings to review project progress, system issues, and encourage cross-functional collaboration.
• Monitoring team performance and reporting key metrics to senior leadership.
• Managing and forecasting departmental budgets, including cost control on ERP projects and IT investments.

Achievements + Highlights

• Successfully led full-cycle ERP implementation across multiple entities (Malaysia & USA) within timeline and budget, improving overall process efficiency.
• Streamlined cross-departmental workflows by standardizing ERP modules for Finance, Procurement, Inventory, and Production, reducing manual work.
• Resolved over 95% of post-implementation issues through structured issue tracking, user training, and coordination with solution vendors.
• Trained and supported over 100 end-users across departments and regions, driving adoption and minimizing resistance to system change.
• Established internal support structure and documentation, improving first-level support response time and reducing dependency on external consultants.

Professional summary

• Setting clear team goals and performance expectations in alignment with company objectives.
• Planned, established, modified, and monitored all aspects of IT systems and supporting infrastructure for warehouse environments.
• Delegated tasks and set project deadlines to enhance workflow efficiency and ensure timely completion.
• Coached team members and provided constructive feedback to support professional growth and development.
• Conducting regular team meetings to discuss progress, address concerns, and facilitate collaboration.
• Monitored team performance and reported on metrics to upper management for informed decision-making.
• Initiated and managed annual budgets for the department, reporting to senior management.
• Led projects and solutions within larger business initiatives, including internal network and hardware setups for office moves.
• Direct a 4-person team in delivering top-tier customer service support.

Achievements + Highlights

• Successful implementation of the M3 ERP system.
• Lower its operating costs and improve production efficiency across its supply chain.
• Enhanced real-time reporting by giving senior managers real-time access information.

Professional summary

• Led day-to-day operations of the Cyframe ERP and core financial systems, coordinating technical upgrades and regression testing.
• Proposed and implemented business intelligence initiatives, leading ERP upgrade efforts and addressing capacity planning.
• Proposed and implemented business intelligence initiatives that supported ERP upgrades and improved capacity planning.
• Enhanced paperless efficiency through ERP migration projects and server virtualization maintenance.
• Developed procedures and guidelines for data analysis and security, converting data into actionable insights.
• Led the digital transformation project, adopting software for marketing, accounting, and HR duties.
• Successful implementation of the Cyframe ERP system.

Achievements + Highlights

• Enhanced real-time tracking of stock levels
• Enhanced real-time reporting for senior managers by providing immediate access to critical information.
• Enhanced productions efficiency.
• Achievements + Highlights

Professional summary

• Administered databases, developed program systems, and managed ERP system to enhance operational efficiency.
• Spearheaded the consolidation and migration of infrastructure to a hypervisor environment (Hyper V).
• Administered databases, generated program systems, and managed ERP system administration.
• Executed data replication and machine integration initiatives, improving MI reporting capabilities.
• Consolidated and migrated infrastructure to hypervisor environment (Hyper V), optimizing resource utilization.
• Developed troubleshooting knowledge base and protocols, improving paperless efficiency through automated processes.
• Led teams across technical, financial, and business disciplines, ensuring project milestones were met.

Achievements + Highlights

• Successful implementation of the Monitor ERP system.
• Enhanced real-time reporting by giving senior managers real-time access information.
• Reduced paper usage.
• Enhanced productions efficiency.
• Integrated with Automated Guided Vehicles by fixed path.
• Enhanced real-time tracking of stock levels.
• Increasing efficiency and reducing costs

Professional summary

• Conducted SAP training for warehouse staff, facilitating successful adoption during system implementations, upgrades, and enhancements.
• Oversaw IT operations, managing infrastructure installation and ERP implementation to ensure seamless integration and functionality.
• Supervised up to 52 staff members, maintaining databases and executing routine backups to safeguard data integrity.
• Conducted SAP training for warehouse staff, participated in system implementations, upgrades, and enhancements.
• Implemented inventory policies and ensured high accuracy in inventory updates.
• Led inventory control initiatives, coordinated stock counts, and reconciled stock movements.

Achievements + Highlights

• Successful implementation of the SAP B1 system.

• Performed scheduled maintenance upgrades, resolved breakdowns, and diagnosed computer faults to ensure system reliability.
• Conducted scheduled maintenance upgrades, responded to breakdowns, and investigated computer faults.
• Repaired equipment, replaced parts, and executed software updates to maintain operational efficiency.
• Responsible for managing the Point‑of‑Sale (POS) system for AEON Mall.