Heng Yuen Long
Kuantan, Pahang,06
Summary
Proven professional with a track record of enhancing efficiency and profitability for MEGAH SATU FRESH & FROZEN through improved inventory management and cost negotiations. Adept at fostering team collaboration and leveraging excellent work ethic and effective communication techniques. Skilled in safety protocols and surface preparation, achieving significant operational improvements. Retail professional prepared to contribute to team-oriented environment with extensive experience in customer service and sales. Known for reliability and adaptability, consistently meeting store objectives and resolving customer queries efficiently. Possesses keen eye for detail and proactive approach to team collaboration.
Overview
15
15
years of professional experience
Work History
Retail Store Associate
Mix Store
Kuantan, 06
07.2025 - 11.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
- Maintained store presentation and merchandise displays to attract customer engagement.
- Trained new associates on operational procedures and customer service standards.
Plasterer
JZ Lee Plaster
Melbourne, Victoria, Australia
01.2023 - 05.2024
- Decreased construction delays by completing site inspections.
- Estimated quantity of materials needed to perform work.
- Applied coats of plaster to interior walls, ceilings and partitions to produce finished surfaces according to blueprints.
- Maintained knowledge of industry materials, tools and equipment.
Farm Woker
ABC Labour
Mildura, Victoria, Australia
01.2018 - 12.2022
- Planted crops in fields, helping farmers distribute seeds and plan harvesting schedules.
- Collaborated with fellow farm workers to complete tasks efficiently and maintain a positive working environment.
- Improved soil quality by incorporating organic matter, practicing crop rotation, and maintaining optimum pH levels.
- Provided excellent customer service when interacting with buyers or visitors establishing a strong rapport and fostering long term business relationships.
Frozen Food Manager
MEGAH SATU FRESH & FROZEN
Petaling Jaya, Selangor, Malaysia
01.2016 - 12.2017
- Improved inventory management by implementing a more efficient tracking system.
- Managed loss prevention efforts, reducing waste and improving profitability.
- Streamlined order processing for faster turnaround times and increased sales volume.
- Collaborated with suppliers to negotiate better pricing, resulting in reduced costs and higher profits.
Tyreman
United Tyre Service
Kuantan, Pahang, Malaysia
01.2013 - 12.2015
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Fishing Tool Sales
Guan Lim Trading
Kuantan, Pahang, Malaysia
01.2011 - 12.2012
- Mentored junior staff in proper use of fishing tools and techniques, fostering a skilled workforce.
- Demonstrated exceptional problem-solving ability by developing innovative solutions to challenging downhole situations.
- Coordinated with third-party vendors to source necessary tools and equipment, expediting project timelines.
- Advised clients on best practices in wellbore cleaning and debris recovery procedures, maximizing productivity during drilling campaigns.
Education
No Degree -
SMK Semambu
Skills
- Excellent work ethic
- Effective Communication Techniques
- Safety protocol knowledge
- Surface preparation techniques
Languages
Chinese (Mandarin)
Native language
English
Upper intermediate
B2
Malay
Intermediate
B1
Chinese (Cantonese)
Advanced
C1
Timeline
Retail Store Associate
Mix Store
07.2025 - 11.2025
Plasterer
JZ Lee Plaster
01.2023 - 05.2024
Farm Woker
ABC Labour
01.2018 - 12.2022
Frozen Food Manager
MEGAH SATU FRESH & FROZEN
01.2016 - 12.2017
Tyreman
United Tyre Service
01.2013 - 12.2015
Fishing Tool Sales
Guan Lim Trading
01.2011 - 12.2012
No Degree -
SMK Semambu