Summary
Overview
Work History
Education
Achievements / Responsibilities
Miscellaneous
References
Timeline
Generic
Hemanchali Raman

Hemanchali Raman

Employee Relations Executive (Europe)
Subang Jaya

Summary


Resourceful and results-driven Employee Relations Executive with over four years of HR experience across diverse industries, including hospitality and global business services. Currently supporting the Europe region at Kerry GBS, independently managing complex employee relations cases with minimal supervision. Proven ability to resolve sensitive workplace issues efficiently while ensuring full compliance with employment laws and internal policies. Known for strong interpersonal skills, sound judgment, and the ability to navigate challenging employee matters with professionalism and care.

Overview

6
6
years of professional experience
6062
6062
years of post-secondary education
3
3
Languages

Work History

Employee Relations Executive (Europe)

Kerry GBS
11.2023 - Current
  • Manage a portfolio of employee relations cases for the Europe region, including disciplinary actions, grievances, capability concerns, long-term absence cases, and more ensuring alignment with local labor legislation and company policies.
  • Independently lead end-to-end case management with minimal supervision, demonstrating strong decision-making skills and the ability to balance risk and business needs.
  • Provide advice and coaching to People Managers across Europe on ER issues, helping them build capability in handling sensitive workplace matters and fostering a culture of accountability and fairness.
  • Collaborate closely with Tier 2 ER Specialists, HR Business Partners, and Centers of Excellence to resolve complex issues and escalate high-risk cases when required.
  • Ensure meticulous documentation and case tracking in line with GDPR and global data privacy requirements, using ServiceNow and other internal tools to maintain audit-ready records.
  • Deliver clear, accurate, and insightful reports and analytics to support strategic HR planning and identify trends in ER activity across regions. Participate in the delivery and coordination of training programs to upskill managers on ER best practices, company policies, and legal requirements.
  • Contribute to continuous improvement initiatives aimed at enhancing the efficiency, consistency, and quality of ER services within the GBS model.
  • Serve as a trusted partner in maintaining a respectful and compliant workplace, always upholding confidentiality and integrity in all aspects of work.
  • Actively contribute to Kerry's engagement team, organizing events and initiatives to enhance employee experience and organizational culture.
  • Contribute to projects focused on improving workplace efficiency and employee relations, showcasing a proactive approach to organizational growth.

Human Resources Executive

Sunway Resort Hotel Sdn Bhd
08.2022 - Current
  • Interviewing and Hiring potential applicants. Collaborate with department heads and hiring managers to forecast staffing needs and develop strategic workforce plans.
  • Assist in the recruitment process by posting job openings, screening resumes, and conducting initial candidate assessments.
  • Attending career fairs, network with industry professionals, and gain insights into various companies and industries.
  • Manpower Planning - Handle, manage and source for casual labors and foreign workers based on hotel needs.
  • Negotiate with agencies and vendors to secure cost effective contracts while maintaining positive relationships.
  • Employee Matters & Relations - Onboarding & Offboarding, Employee Engagement/Relations
  • Industrial Relations - Documentations, Grievances, Disciplinary process and procedures i.e. disciplinary notice, show cause and letter of dismissal.
  • Led and actively participated in domestic inquiry proceedings related to employee misconduct and workplace grievances. Collaborated with the HR team to ensure fair and thorough investigations, adhering to company policies and relevant labor laws.
  • Drafted and reviewed legal contracts and agreements, including vendor contracts, service agreements, and nondisclosure agreements, ensuring alignment with company policies and legal requirements.
  • Attending to respective department briefing in monthly basis, updates and share new information.
  • Performance Management/Employee Career plan - Confirmation, Annual Performance, KPI
  • Compensation & Benefit - Market Survey on hotels benefit remunerations surveys, Payroll attendance checking
  • Identified and solved complex strategy problems impacting management and business direction.
  • Kept working HR systems in compliance with current employment laws and made proactive changes to keep pace with industry trends.
  • Assisted in the planning and execution of company-wide events, such as annual parties and recognition ceremonies, to celebrate employee achievements and foster a positive work environment.
  • Collaborated with universities to establish and manage successful internship programs, providing valuable learning opportunities for students and meeting the company's talent acquisition needs.
  • Mentored and supervised interns, fostering a supportive and nurturing environment for their professional development.
  • Managed logistics for expatriates and staff hostels, ensuring seamless accommodation and transportation arrangements.
  • Sourced and secured suitable accommodations for employees based on their needs and budget, handling lease agreements and related documentation.
  • Provide general administrative support to the HR department, including handling correspondence, filing documents, and managing HR-related databases.

Industrial Relations Executive

National Union of Bank Employees, NUBE
12.2019 - 06.2021
  • Advise direction or next course of action in relation to cases.
  • Communicating updates of the case/issues to the relevant staff i.e. grievances.
  • Attend Industrial court mentions, case management, and hearing independently or with assigned officers.
  • Liaise with external lawyers with regard to court cases.
  • Develops and proposes possible strategies, and solutions for cases and recommends the next course of action; advise and provide proper guidance for members who received show cause, letter of clarification, and letter of explanation.
  • Providing training and guidance to union members on labor laws, employee relations best practices, and conflict resolution.
  • Prepare and assist members to deal with domestic inquiries conducted by banks.
  • Manage and investigate complaints from union members and prepare relevant reports.
  • Created a tracking system in excel to handle multiple priorities and deadlines of members' various concerns simultaneously.
  • Draft official letters to the banks and government agencies.
  • Attend meetings with the banks and government agencies to resolve union members' grievances and complaints.
  • Attend bank union collective bargaining negotiations.
  • Engage with banks to empower, up-skill, and re-skill union members.
  • Filing of all IR-related documents.

Internship

Star Vision Travel & Tours Sdn. Bhd
01.2019 - 06.2019
  • Assist in organizing and coordinating policies and procedures.
  • Assist in the recruitment process by posting job openings, screening resumes, scheduling interviews, and conducting initial candidate assessments.
  • Facilitate the onboarding process for new hires, including preparing onboarding materials, conducting orientation sessions, and ensuring a smooth transition for new employees.
  • Maintain employee records according to policy and legal requirements
  • Responsible for providing administrative support to HR including handling correspondence, filing documents, and managing HR-related databases.
  • Assist in organizing employee engagement activities, events, and surveys to foster a positive work culture.
  • Support HR training initiatives, such as coordinating training sessions, tracking attendance, and gathering feedback.

Education

Professional Diploma - Arbitration

Malaysian Institute of International Arbitration

Master of Business Administration - Business Administration

Birmingham City University

Bachelor of Laws with Honours (LL.B) -

University of Liverpool - Brickfields Asia College

Achievements / Responsibilities

Brickfields Asia College (BAC), Kuala Lumpur

  • -Organized a charity fundraiser.
  • Participated in debate/mooting competitions

University of Liverpool, Liverpool

  • Vice Treasurer of University of Liverpool Malaysian Society
  • An active member of the University of Liverpool Guild of Students (Student Union)

Volunteer Staff in Spastic School , Johor Bahru

  • Teach, guide, and assist children with Down Syndrome
    Organize fun games and learning activities.

Miscellaneous

  • Salary is negotiable based on market rate
  • Position: Any equivalent position / related to qualifications and work experience
  • Preferably in Kuala Lumpur/ Klang valley

References

References available upon request

Timeline

Employee Relations Executive (Europe)

Kerry GBS
11.2023 - Current

Human Resources Executive

Sunway Resort Hotel Sdn Bhd
08.2022 - Current

Industrial Relations Executive

National Union of Bank Employees, NUBE
12.2019 - 06.2021

Internship

Star Vision Travel & Tours Sdn. Bhd
01.2019 - 06.2019

Professional Diploma - Arbitration

Malaysian Institute of International Arbitration

Master of Business Administration - Business Administration

Birmingham City University

Bachelor of Laws with Honours (LL.B) -

University of Liverpool - Brickfields Asia College

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Hemanchali RamanEmployee Relations Executive (Europe)