Microsoft Office 365
Hemanathan Subramaniam
Senior Operations Executive
Bandar Saujana Putra, Selangor,10
Summary
Ambitious and results-driven professional with five years of experience in Sales Operations and Management. Possessing a mature and responsible approach to tasks and situations, consistently delivering excellence in all endeavors. Proven ability to collaborate effectively with team members to achieve objectives on time. Committed to continual growth and advancement in my career.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Senior Operations Executive
Pickles Asia Sdn Bhd
8 2022 - Current
- Responding to Requests and Complaints: Ensure all vendor and buyer requests and complaints are promptly and politely addressed, in line with Pickles procedures.
- Liaising with Vendors: Act as the main point of contact for vendors, discussing release schedules, marketing options, reserve prices, and providing referrals.
- Client Relationship Management: Maintain strong client relationships through regular communication, addressing needs, and providing comprehensive monthly reports to the manager.
- Servicing Clients and Accounts: Provide exceptional service to clients, ensuring specific criteria are met, and delivering pre and post-sale reports.
- Collaborating on Rectification Processes: Work with the team to rectify issues promptly, particularly with slow-moving stock, demonstrating a proactive approach.
- Assisting in Auction Process: Support maximizing vendor returns during auctions by providing insights and facilitating smooth operations.
- Ownership Transfers: Assist in the ownership transfer process, ensuring compliance with regulations set by JPJ/E-Auto.
- Negotiating with Buyers: Engage in negotiations with buyers to secure favorable deals for vehicles on offer.
- Assisting During Auction Days: Provide front counter support during auction days, managing inquiries, registrations, and administrative tasks.
- Tracking and Chasing Payments: Maintain records of transactions and follow up with buyers to ensure timely payments.
Operation Executive
Pickles Asia Sdn Bhd
02.2021 - 07.2022
- Building Strong Buyer Relationships:Your role involved fostering strong connections with buyers, instilling trust, and encouraging repeat business and referrals. Building relationships is crucial in any sales environment.
- Asset Transfer Facilitation:You ensured a smooth transfer of assets between sellers and buyers during auction processes. This seamless transition is essential for successful transactions.
- Pre-Intake Activities and Timely Completion:Handling pre-intake tasks efficiently, such as preparing cases, demonstrates your commitment to meeting deadlines and maintaining operational efficiency.
- Responsive and Compliant Communication:Your prompt, polite, and compliant responses to vendor and buyer requests and complaints align with Pickles’ procedures and contribute to overall customer satisfaction.
- Document Management and Ownership Transfers:Collecting necessary documents from vendors for ownership transfers and maintaining organized records ensures accuracy and accountability.
- Vendor Liaison and Strategic Discussions:As a liaison with vendors, you discussed release schedules, marketing options, and reserve prices. These conversations play a vital role in successful auctions.
- Proactive Client Engagement and Reporting:Proactively reaching out to clients to maintain relationships and submitting comprehensive monthly reports to management reflects your dedication to transparency and communication.
- Optimizing Vendor Returns and Rectification:Collaborating on rectification processes and maximizing vendor returns during auctions shows your commitment to achieving the best outcomes.
- Post-Activity Follow-Up:Ensuring repair works and ownership transfers are completed satisfactorily demonstrates your attention to detail and commitment to customer service.
Supervisor
City-Link Express (M) Sdn. Bhd
06.2020 - 12.2020
- Monitoring and Managing Operational Activities Outbound:This involves overseeing all aspects of outbound operations, ensuring smooth processes, and addressing any issues that arise.
- Monitoring EMC0 & AC0 for Scanning:EMC0 and AC0 likely refer to specific scanning stations or processes. Regular monitoring ensures accurate tracking and data capture during scanning.
- Staff Attendance and Leave Monitoring:Keeping track of staff attendance and leave requests is crucial for maintaining workforce efficiency.
- Updating Daily Volume Reports:These reports summarize the daily shipment volume, including timing details for outbound activities.
- Sorting Accuracy and Minimizing Miss-Sorted/Routed Items:Ensuring that sorting activities are carried out correctly helps prevent misrouted shipments.
- Following Up on Unknown Parcels with Branches:Investigating unidentified parcels and coordinating with branches to resolve any discrepancies.
- Efficiently Loading Shipments into Trucks:Proper loading techniques help optimize space and reduce the need for extra runs.
- Monitoring for Rough Handling or Throwing of Shipments:Preventing damage by ensuring shipments are handled carefully during loading and unloading.
- Forklift and Equipment Monitoring:Regular checks on forklifts and other equipment maintain safety and operational efficiency.
- Preparing Damage Reports (ICF Forms):Documenting any shipment damage using Incident/Claim Forms (ICF) is essential for accountability.
- Creating Run Sheets for Direct Delivery Shipments:Run sheets provide instructions for drivers handling outstation deliveries.
Drop Point Supervisor
J & T Express
05.2018 - 05.2020
- Day-to-Day Operation Oversight: As the overseer, you ensure the smooth functioning of the outlet on a daily basis.
- Staff Training and Coaching: You guide and coach staff members, providing necessary counseling when required.
- Employee Performance and Discipline: Responsible for monitoring employee performance and maintaining discipline within the team.
- Manpower Management: Ensuring sufficient staffing levels for operational efficiency while adhering to budget constraints.
- Standard Operating Procedures (SOPs): Your role involves ensuring that outlet activities align with established SOPs.
- Reviewing Work Procedures and Problem Solving: Regularly reviewing work procedures helps identify operational challenges and find solutions.
- Additional Assignments from Management: You handle other tasks as assigned by management.
- Team Training and Performance Goals: Train and manage the team to achieve high performance and meet targets.
- Customer Interaction and Complaint Handling: Address customer inquiries and complaints promptly and professionally.
- Feedback and Continuous Improvement: Provide feedback to enhance service quality, operational efficiency, and customer satisfaction.
- Ad-Hoc Duties: Be prepared for any other duties assigned by management.
Education
Diploma - Retail Management
Politeknik Sultan Azlan Shah
Behrang Stesen, PerakSPM (Malaysian Certificate of Education) -
Sekolah Menengah Methodist Tanjong Malim
Tanjung Malim, MalaysiaSkills
Solving Customer Concerns
Effective Communication
Time Management
Operational Standards
New Business Opportunities
Motivational Leadership
Negotiations
Multitasking
Rapport and relationship building
Sales coordination
Staff Supervision
Client Relations
Sales process
Decision-Making
Analytical problem solver
Software
Microsoft Teams
Microsoft SharePoint
Auction Management Software (AMS)
Microsoft SQL
Timeline
Operation Executive
Pickles Asia Sdn Bhd
02.2021 - 07.2022
Supervisor
City-Link Express (M) Sdn. Bhd
06.2020 - 12.2020
Drop Point Supervisor
J & T Express
05.2018 - 05.2020
Senior Operations Executive
Pickles Asia Sdn Bhd
8 2022 - Current
Diploma - Retail Management
Politeknik Sultan Azlan Shah
SPM (Malaysian Certificate of Education) -
Sekolah Menengah Methodist Tanjong Malim