Hema Malini Raja
Senior Administrative Assistant
Johor Bahru
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at C&W Services through expert time management and effective problem-solving. Skilled in database management and fostering professional relationships, significantly reducing data entry errors and improving team productivity. Achieved continuous improvement in service quality, demonstrating strong organizational abilities and a detail-oriented approach.
Overview
2
2
years of professional experience
Work History
Senior Administrative Assistant
C&W Services
03.2024 - Current
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Provided valuable support to multiple departments, managing ad-hoc projects as needed and balancing competing priorities effectively.
- Assisted in the creation of compelling presentations for executive-level meetings using advanced PowerPoint skills.
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
- Acquired proper equipment, refreshments and supplies for meetings.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
Administrative Assistant
Northstar
06.2022 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Customer Service Executive
Sats Singapore
04.2022 - 06.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - Diploma In Business Management
Cosmopoint College Johor Bahru
Johor Bahru Malaysia 04.2001 -
High School Diploma -
SMK Dato Usman Awang
Johor Bahru Malaysia 04.2001 -
Skills
Expert Time Management
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Tamil
Advanced (C1)
Interests
Finding new things to create adventures
Music and Travel
I believe music and travel and interconnected…
- Music. It's such an important part of our lives. We have an emotional connection to it. It has the power to make us happy or sad. It motivates us to exercise or work harder. It relaxes and calms us. It's hard to think of anything else in the world that has this power.
Timeline
Senior Administrative Assistant
C&W Services
03.2024 - Current
Administrative Assistant
Northstar
06.2022 - 03.2024
Customer Service Executive
Sats Singapore
04.2022 - 06.2022
No Degree - Diploma In Business Management
Cosmopoint College Johor Bahru
04.2001 -
High School Diploma -
SMK Dato Usman Awang
04.2001 -
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