Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Languages
Timeline
Generic
Hema Karberay

Hema Karberay

Kepong, Kuala Lumpur

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Friendly Inbound Call Center Representative with many years of experience using company policies and practices to establish professional and positive relationships with customers. Self-directed and hardworking individual possessing outstanding phone demeanor and excellent data entry abilities. Organized multitasker dedicated to actively contributing to organizational growth.

Dependable professional experienced in soliciting information and responding to member and client inquiries. Committed to providing support to communicate professionally in high call volume situations with minimal oversight. Commitment and understanding of equal opportunities with diverse and multicultural environments.

Overview

2026
2026
years of professional experience

Work History

Inbound Call Center Representative

Astro ( SRG Asia Pacific Sdn. Bhd)
Bangsar South
05.2025 - Current
  • Managed high-volume inbound calls with professionalism and efficiency.
  • Provided accurate product information to assist customer inquiries and issues.
  • Utilized call center software to log interactions and track customer requests.
  • Maintained up-to-date knowledge of products and services for effective support.
  • Participated in training sessions to enhance skills and improve service delivery.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Telemarketing Sales Representative

Maxis ( CompuCommHolding)
Kepong,Kuala Lumpur
12.2024 - 04.2025
  • Engaged customers through outbound calls to promote products and services.
  • Managed customer inquiries and provided accurate information on offerings.
  • Utilized CRM software to track leads and follow up on potential sales.
  • Conducted outbound calls to potential customers in order to generate sales leads.
  • Provided product information, pricing details and special offers to interested customers.

Supervisor

Customer Service Department
10.2023 - 12.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Samsung Electronics
10.2022 - 10.2023
  • Educate and guide customer demand on the problem
  • Interact with customers to address their concerns, answer their questions and assist them with their needs
  • Will often answer customer phone calls and emails, responding to customers questions and concerns and handling customers complaints
  • Maintaining customer records by updating their account information
  • Collating customer feedback, fielding incoming phone calls
  • Maintaining open and interactive communication ensuring customer satisfaction
  • Answering customer inquiries and customer questions
  • Supporting the sales team and referring sales leads.

Administrator

Aleeya Florist and Gifts
01.2022 - 09.2022
  • Make appointment with customer to come over our fitness
  • Need to do daily sales task
  • Explain customer about product face to face and on call
  • Need archive monthly sales to get good performance outlet.

Clerk

Construction Company
1 2020 - 06.2020
  • Received in and outbound calls with client
  • Communicate with customer to take order and make invoice per purchase
  • Communicate with rider to send the order to customer
  • Make daily sales report and update to my superior
  • Target sales daily given by superior and update with them
  • Make report invoice per day.

Sales Associate

Maxis Outlet
1 2019 - 10.2019
  • Make appointment with customer on call / face to face
  • Monthly hit target sales and update to superior
  • Sales product per day to hit the sales.

Education

SPM -

SMK MENJALARA
Kepong, Kuala Lumpur, Malaysia

Skills

  • Process Improvement
  • Strategic Planning
  • Employee Motivation
  • Staff Development
  • Multitasking
  • Problem-solving abilities
  • Self Motivation
  • Problem-Solving
  • Attention to Detail
  • Product knowledge
  • Sales tracking
  • Call handling techniques
  • Call management

Personal Information

Languages

1,C2,1,B1

Languages

Tamil
First Language
English
Beginner
A1
Malay
Beginner
A1

Timeline

Inbound Call Center Representative

Astro ( SRG Asia Pacific Sdn. Bhd)
05.2025 - Current

Telemarketing Sales Representative

Maxis ( CompuCommHolding)
12.2024 - 04.2025

Supervisor

Customer Service Department
10.2023 - 12.2024

Customer Service Representative

Samsung Electronics
10.2022 - 10.2023

Administrator

Aleeya Florist and Gifts
01.2022 - 09.2022

Clerk

Construction Company
1 2020 - 06.2020

Sales Associate

Maxis Outlet
1 2019 - 10.2019

SPM -

SMK MENJALARA
Hema Karberay