HELME ABDUL JALIL
Assistant IT Manager
Georgetown,Penang
Summary
Veteran IT roles with 27 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
27
27
years of professional experience
21
21
Certificates
2
2
Languages
7
7
years of post-secondary education
Work History
Assistant IT Manager
RIZU CREATIVE SDN. BHD
01.2024 - Current
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
Senior Engineer IT Operational Services
INFINEON TECHNOLOGIES (KULIM) SDN. BHD.
10.2022 - 12.2023
- Provide 2nd tier response, analysis and resolution planning for dated issues and seek appropriate solution for issues
- Determined equipment failure root cause and implemented solutions.
- Monitored employee performance to keep projects on task.
- Conducted comprehensive IT asset audits to ensure compliance with industry regulations.
IT Field Technical Support Specialist
INFINEON MEMORY SOLUTIONS SDN BHD & BPO TO MCSB SDN BHD
01.2022 - 09.2022
- Installation and Break-fix support on PCs, Applications and Printers
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
M.I.S Assistant Executive
PACIFIC HYPERMARKET & DEPARTMENTAL STORE SDN BHD
07.2017 - 12.2021
- Maintained accurate inventory records for hardware assets, facilitating proper allocation and replacement planning.
- Collaborated with other departments to develop and maintain databases, optimizing performance and functionality.
IT Helpdesk Coordinator
ENTEGRIS MALAYSIA SDN BHD
05.2015 - 06.2017
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Corporate IT Sales Consultant
EMERGE SYSTEMS (M) SDN. BHD. (PENANG BRANCH OFFICE)
03.2014 - 11.2014
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
IT Marketing Executive
ADVANCE RELIABILITY TECHNOLOGY (M) SDN. BHD
04.2012 - 02.2014
- Planned and executed events and marketing programs to increase qualified leads.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
End to End Analyst
COMPUTER SCIENCES CORPORATION (CSC) MALAYSIA SDN. BHD
10.2009 - 09.2010
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
IT Executive
MMC - GAMUDA JOINT VENTURE SDN BHD
02.2008 - 08.2009
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Aligned IT solutions and deliverables with company strategic vision.
Global Support Executive
HSBC ELECTRONIC DATA PROCESSING (M) SDN BHD
11.2004 - 01.2008
- Streamlined support processes for increased efficiency and faster response times.
- Drafted diagnostic and support scenario documentation, collaborating with junior managers to prioritize customer retention and satisfaction rates.
System Asst. Engineer
LITYAN HOLDINGS BHD
05.2002 - 10.2004
- Analyzed usage trends using advanced analytics tools to inform decision-making around hardware and software upgrades.
- Optimized data storage and retrieval by designing and implementing well-structured databases.
Assistant Supervisor
CARSEM SEMICONDUCTOR SDN BHD
01.1997 - 12.1997
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Submitted documentation and reports to upper management.
Education
Malaysian Skills Diploma Level 4 - Information System Administration
Department of Skills Development, MOHR
Cyberjaya, Selangor, Malaysia 2019 - 2020
MBA - Business Management
UNIVERSITY MALAYSIA PAHANG
Gambang, Pahang, Malaysia 11.2016 - 12.2018
Diploma in Industrial Electronics - Electronics And Information Technology
GERMAN MALAYSIAN INSTITUTE
01.1999 - 12.2001
Skills
IT Asset Management
IT Budgeting
IT Procurement
IT Compliance
Operating system management
IT Governance
Problem-Solving
IT risk management
Information confidentiality
Team Collaboration
Risk mitigation planning
Technical Troubleshooting
Certification
Licensed Certified Technician in ICT, Malaysia Board of Technologies, id: CT21070074
Additional Information
I am Certified Technician in ICT from Malaysia Board of Technologists that's allowed me to approve project regarding IT in respect of any operation relating to product development, product manufacturing, product testing, product commissioning & product maintenance and on top of that I am Certified Scrum Master in Project Management as well.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant IT Manager
RIZU CREATIVE SDN. BHD
01.2024 - Current
Senior Engineer IT Operational Services
INFINEON TECHNOLOGIES (KULIM) SDN. BHD.
10.2022 - 12.2023
IT Field Technical Support Specialist
INFINEON MEMORY SOLUTIONS SDN BHD & BPO TO MCSB SDN BHD
01.2022 - 09.2022
Malaysian Skills Diploma Level 4 - Information System Administration
Department of Skills Development, MOHR
2019 - 2020
M.I.S Assistant Executive
PACIFIC HYPERMARKET & DEPARTMENTAL STORE SDN BHD
07.2017 - 12.2021
MBA - Business Management
UNIVERSITY MALAYSIA PAHANG
11.2016 - 12.2018
IT Helpdesk Coordinator
ENTEGRIS MALAYSIA SDN BHD
05.2015 - 06.2017
Corporate IT Sales Consultant
EMERGE SYSTEMS (M) SDN. BHD. (PENANG BRANCH OFFICE)
03.2014 - 11.2014
IT Marketing Executive
ADVANCE RELIABILITY TECHNOLOGY (M) SDN. BHD
04.2012 - 02.2014
End to End Analyst
COMPUTER SCIENCES CORPORATION (CSC) MALAYSIA SDN. BHD
10.2009 - 09.2010
IT Executive
MMC - GAMUDA JOINT VENTURE SDN BHD
02.2008 - 08.2009
Global Support Executive
HSBC ELECTRONIC DATA PROCESSING (M) SDN BHD
11.2004 - 01.2008
System Asst. Engineer
LITYAN HOLDINGS BHD
05.2002 - 10.2004
Diploma in Industrial Electronics - Electronics And Information Technology
GERMAN MALAYSIAN INSTITUTE
01.1999 - 12.2001
Assistant Supervisor
CARSEM SEMICONDUCTOR SDN BHD
01.1997 - 12.1997