Helen Mary Selvaraj
Seremban,Negeri Sembilan
Summary
Dynamic professional with a robust skill set in staff management, process improvement, and regulatory compliance. Demonstrates exceptional communication and leadership skills, fostering interpersonal effectiveness and resilience under pressure. Adept at mentoring and coaching, ensuring reliable follow-through and time efficiency in all tasks. Proficient in Microsoft Office Suite, with a keen eye for detail and organization. Career goals include leveraging initiative-taking abilities to drive strategic growth within an innovative environment.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work history
Assistant manager
HSBC Bank Malaysia Berhad
Kuala Lumpur, Malaysia
06.2008 - Current
- Assisted in processing and settling foreign exchange and money market trades.
- Performed trade confirmation matching using confirmation matching system and created manual confirmations for clients.
- Conducted static data maintenance and investigated account imbalances.
- Managed processing and settlement of bonds and equity trades, including share settlements.
- Prepared management information systems for reporting.
- Coordinated with management on operational issues, offering solutions for improved efficiency.
- Addressed customer complaints effectively, restoring trust in the brand.
- Facilitated communication between departments to enhance workflow efficiency and collaboration.
- Streamlined processes to improve efficiency in treasury operations.
- Participated in implementing a new treasury management system, including trade booking, confirmation matching, and reconciliation systems, significantly enhancing overall treasury operations.
- Successfully delivered on tasks within tight deadlines.
Clerk
HSBC Bank Malaysia Berhad
Kuala Lumpur, Malaysia
06.2005 - 06.2008
- Processed bad debt loans for corporate clients.
- Prepared discharge documents to lawyers & clients.
- Prepared MIs to Central Bank on bad debt data.
- Collaborated with team members to streamline operational procedures and improve service delivery.
- Collaborated with cross-functional teams to streamline credit administration processes and improve efficiency.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
Education
Bachelor of Accounting with Honours - Accounting
Open University Malaysia
Seremban, Negeri Sembilan 09.2014 - 05.2018
Diploma in Management Technology - Accountancy
Universiti Teknologi Malaysia
Malaysia 06.2002 - 06.2005
Skills
- Excellent communication
- Staff management
- Reliable follow-through
- Process Improvement
- Regulatory compliance
- Interpersonal effectiveness
- Mentoring and coaching
- Time efficiency
- Initiative taking
- Resilience under pressure
- Leadership skills
- Multi-tasking
- Observant
- Microsoft office suite proficiency
- Organised
Languages
English
Fluent
Malay
Fluent
Tamil
Intermediate
Accomplishments
- Awarded the HSBC On-Brand Award in 2008
- Received Team Player Award in 2023
Timeline
Bachelor of Accounting with Honours - Accounting
Open University Malaysia
09.2014 - 05.2018
Assistant manager
HSBC Bank Malaysia Berhad
06.2008 - Current
Clerk
HSBC Bank Malaysia Berhad
06.2005 - 06.2008
Diploma in Management Technology - Accountancy
Universiti Teknologi Malaysia
06.2002 - 06.2005