Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Helen Harwood

Nelson

Summary

Dedicated Administrator/ Customer Service professional with strong knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Omega Rental Cars
04.2016 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Manage office when manager is on leave. 2 IC to Nelson branch manager
  • Staff management,rosters,training.
  • Customer conflict,complaints resolution.
  • Promptly respond to email enquires.
  • Set up bookings with appropriate pricing and process payments.
  • Fill out damage reports and file insurance claim forms.
  • Health and Safety reports.
  • Schedule and organise repairs

Landscape Gardener

Self Employed
02.2012 - 03.2016
  • Worked with residential clients to design flower beds and container gardens.
  • Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Advised property owners on appropriate types of plants for specific soil and landscape.

Education

No Degree - Business Computing And Administration

Business Management School
Nelson
03.2016

No Degree - Certificate in Small Business Management

Te Wanangao Aotearoa
Blenheim
10.2011

Certificate - Certificate in Practical Horticulture

Telford Rural Polytechnic
Blenheim
03.2007

Skills

  • Customer Account Management
  • Payroll
  • Fast Learner
  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Establishing and Maintaining Customer Relationships
  • Strong work ethic, self driven
  • Team player
  • Sense of humor
  • Flexible nature

Referees

Sue MacDonald

Omega Rental Cars Nelson

Branch Manager

0273452766



Peter Clarke

Former work colleague 

0274573556

Timeline

Customer Service Representative

Omega Rental Cars
04.2016 - Current

Landscape Gardener

Self Employed
02.2012 - 03.2016

No Degree - Business Computing And Administration

Business Management School

No Degree - Certificate in Small Business Management

Te Wanangao Aotearoa

Certificate - Certificate in Practical Horticulture

Telford Rural Polytechnic
Helen Harwood