Helen Harwood
Nelson
Summary
Dedicated Administrator/ Customer Service professional with strong knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Omega Rental Cars
04.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Manage office when manager is on leave. 2 IC to Nelson branch manager
- Staff management,rosters,training.
- Customer conflict,complaints resolution.
- Promptly respond to email enquires.
- Set up bookings with appropriate pricing and process payments.
- Fill out damage reports and file insurance claim forms.
- Health and Safety reports.
- Schedule and organise repairs
Landscape Gardener
Self Employed
02.2012 - 03.2016
- Worked with residential clients to design flower beds and container gardens.
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Advised property owners on appropriate types of plants for specific soil and landscape.
Education
No Degree - Business Computing And Administration
Business Management School
Nelson03.2016
No Degree - Certificate in Small Business Management
Te Wanangao Aotearoa
Blenheim10.2011
Certificate - Certificate in Practical Horticulture
Telford Rural Polytechnic
Blenheim03.2007
Skills
- Customer Account Management
- Payroll
- Fast Learner
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Creative Problem Solving
- Establishing and Maintaining Customer Relationships
- Strong work ethic, self driven
- Team player
- Sense of humor
- Flexible nature
Referees
Sue MacDonald
Omega Rental Cars Nelson
Branch Manager
0273452766
Peter Clarke
Former work colleague
0274573556
Timeline
Customer Service Representative
Omega Rental Cars
04.2016 - Current
Landscape Gardener
Self Employed
02.2012 - 03.2016
No Degree - Business Computing And Administration
Business Management School
No Degree - Certificate in Small Business Management
Te Wanangao Aotearoa
Certificate - Certificate in Practical Horticulture
Telford Rural Polytechnic
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