Hehmanathan Perumal
Corporate Trainer (HRDC TTT Certified)
Kuala Lumpur
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Learning & Development Expert (TDCX Certified)
TDCX (MY) SDN. BHD
06.2022 - Current
- Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
- Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Conducted regular needs analysis surveys to gauge areas where additional support was required promoting continuous improvement in staff skills, knowledge, and abilities.
Subject Matter Expert
TDCX (MY) SDN. BHD
09.2021 - 05.2022
- Mentored junior team members, contributing to their professional growth and development.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Senior Customer Service Associate
TDCX (MY) SDN. BHD
01.2021 - 08.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Implemented measures to ensure compliance with industry regulations, protecting both customers and the organization from potential liabilities.
- Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.
Customer Service Associate
TDCX (MY) SDN. BHD
01.2020 - 12.2020
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Solved problems with products and services by providing customers with technical support.
Customer Service Representative
UMOBILE /TELECONTINENT SDN. BHD
12.2017 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - LAW
UNIVERSITY OF LONDON
04.2001 -
High School Diploma -
STPM
SMK (L) METHODIST, KL 04.2001 -
High School Diploma -
SPM
SMK (L) METHODIST, KL 04.2001 -
Skills
Onboarding Programs
Blended Learning
Learning Management Systems
Technical training
E-Learning Design
Soft skills training
Group Instruction
Public Speaking
Timeline
Learning & Development Expert (TDCX Certified)
TDCX (MY) SDN. BHD
06.2022 - Current
Subject Matter Expert
TDCX (MY) SDN. BHD
09.2021 - 05.2022
Senior Customer Service Associate
TDCX (MY) SDN. BHD
01.2021 - 08.2021
Customer Service Associate
TDCX (MY) SDN. BHD
01.2020 - 12.2020
Customer Service Representative
UMOBILE /TELECONTINENT SDN. BHD
12.2017 - 03.2019
Bachelor of Arts - LAW
UNIVERSITY OF LONDON
04.2001 -
High School Diploma -
STPM
04.2001 -
High School Diploma -
SPM
04.2001 -
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