Shu Hee
Assistant Store Manager
Kuala Lumpur
Summary
Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at employee personal development. Always working to enhance sales and boost customer satisfaction.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Amorepacific Malaysia Sdn Bhd, innisfree
05.2019 - Current
- Review sales and gross profit reports to determine options for increasing sales growth.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Analyzed and interpreted store trends with POS to facilitate planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries and handle after-sales service.
- Coached more than 10 sales associates in product specifications, sales incentives and selling techniques as well as increasing customer satisfaction ratings.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning and improvements
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reviewed merchandise and displays to feature new products and promotions.
Senior Beauty Advisor
Amorepacific Malaysia Sdn Bhd, innisfree
10.2018 - 04.2019
- Recommended appropriate products to meet customers' individual needs.
- Met or exceeded sales goals on regular basis.
- Cultivated productive and positive relationships with customers built on loyalty and service.
Education
Bachelor's Degree - Business (Finance), Finance
HELP University College
Skills
Microsoft Excel
Timeline
Assistant Store Manager
Amorepacific Malaysia Sdn Bhd, innisfree
05.2019 - Current
Senior Beauty Advisor
Amorepacific Malaysia Sdn Bhd, innisfree
10.2018 - 04.2019
Bachelor's Degree - Business (Finance), Finance
HELP University College
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