Java
Hector Feng
Koh Yu
Kuala Lumpur,Kuala Lumpur
Summary
Proven performer with experience at H&M Fashion Company, adept in enhancing customer satisfaction and streamlining operations. Skilled in MS Office and exceptional oral communication, demonstrated through project management and building customer relationships. Increased team productivity and customer service quality, showcasing strong decision-making and time management abilities.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work History
Part-time Sale Associates
H&M Fashion CCompany
11.2023 - 03.2024
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Created solutions for customers to satisfy specific needs, quality and budget.
Restaurant Waiter
Q-Taro Restaurant
11.2022 - 12.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Bachelor's in Computer Science - Computational Theory, Software Design, Algorithms,
UCSI University
1, Jln UCSI, Taman Connaught, 56000 Kuala Lumpur 05.2023 - Current
IGCSE -
Taylor's International School Kuala Lumpur
9, Jalan 1/75c, Jalan Pria, Maluri, 55100 01.2017 - 11.2022
Skills
MS Office
Software
Python
C
Languages
Chinese (Cantonese), Chinese (Mandarin), English, Malay
Native language
Chinese (Mandarin)
Proficient
C2
Chinese (Cantonese)
Proficient
C2
English
Proficient
C2
Malay
Advanced
C1
Timeline
Part-time Sale Associates
H&M Fashion CCompany
11.2023 - 03.2024
Bachelor's in Computer Science - Computational Theory, Software Design, Algorithms,
UCSI University
05.2023 - Current
Restaurant Waiter
Q-Taro Restaurant
11.2022 - 12.2022
IGCSE -
Taylor's International School Kuala Lumpur
01.2017 - 11.2022
Similar Profiles
Ronald HowardRonald Howard
Delivery Driver at Hensley Beverage CcompanyDelivery Driver at Hensley Beverage Ccompany
Jieyi ShangJieyi Shang
Runway Model at Chicago Fashion Coalition, "Fashion in Futures"Runway Model at Chicago Fashion Coalition, "Fashion in Futures"
Kaamya KrishnanKaamya Krishnan
Volunteer at Global Fashion Collective, New York Fashion WeekVolunteer at Global Fashion Collective, New York Fashion Week