Hazri Hafizi
Sr Business Operation
Subang Jaya
Summary
Business-minded Operations Associate known for verifying received data against orders for accuracy. Highly energetic with over 3 years of experience collaborating with other team members and handling operation tasks. Remains calm and poised while managing high-volume workloads.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Sr Operation Assistant
Jols Luxe Fabric
11.2021 - 04.2024
- Enhanced team productivity by providing training and mentorship to junior Operations Assistants.
- Ensured accurate record-keeping through diligent maintenance of databases and files pertaining to all aspects of operations.
- Ensured printing operation run smoothly via Printexp system.
- Promoted a culture of continuous improvement by encouraging innovation and creative problem-solving among team members.
- Contributed to the successful execution of organizational goals by supporting strategic planning initiatives within the operations department.
- Implemented robust quality control measures, identifying areas for improvement before they could negatively impact operational performance.
- Identified potential risks in current operations processes, proposing solutions to mitigate any negative impacts on business performance.
- Established strong relationships with vendors and suppliers, negotiating favorable terms that ultimately resulted in cost savings for the organization.
- Managed multiple projects simultaneously, prioritizing workload to meet tight deadlines without sacrificing quality.
- Maintained strict compliance with company policies, ensuring all procedures were followed accurately and efficiently.
- Improved operational efficiency by streamlining processes and implementing new workflow systems.
- Provided exceptional customer service while addressing client concerns promptly and professionally.
- Served as a key liaison between operations and other departments, facilitating communication and collaboration to drive overall business success.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Followed shipping and receiving procedures for goods and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Recreation assistant
I-City Berhad
02.2018 - 09.2021
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Responded to public inquiries to provide information about programs and facilities.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Discussed safety and maintenance concerns with supervisor for remediation.
- Inspected and cleaned ride equipment and supplies to maintain operational standards.
- Performed light custodial duties to provide clean and inviting facilities.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Ordered and maintained all recreational equipment.
Cashier
7 Eleven Store
Ampang,selangor
12.2015 - 02.2016
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Education
Mechanical Engineering
Politeknik Sultan Haji Ahmad Shah
03.2016 - 1 2017
Sm Teknik Kuantan
01.2014 - 12 2015
Skills
Digital Printingundefined
Availability
Immediately
References
- Icity Berhad Nadia, 60178804598
- Jols Luxe Fabric Khairul naim, 60194513932
Timeline
Sr Operation Assistant
Jols Luxe Fabric
11.2021 - 04.2024
Recreation assistant
I-City Berhad
02.2018 - 09.2021
Mechanical Engineering
Politeknik Sultan Haji Ahmad Shah
03.2016 - 1 2017
Cashier
7 Eleven Store
12.2015 - 02.2016
Sm Teknik Kuantan
01.2014 - 12 2015
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