Nurul Hazirah Binti Abdul Hamid

Administrator & HR Assistant

• Perform general administrative duties including documentation, filing, correspondence handling, and appointment scheduling.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Maintained personnel records and updated internal databases to support document management.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Maintain records for staff leave, and internal documentation in both digital and physical formats.
• Handle the preparation of new staff offer letters and assist with onboarding documentation and processes

Data Support for Customer Success Department

• Maintain and update customer databases to ensure accuracy of client information, service history, and communication logs.
• Generate weekly and monthly reports related to customer queries, response times, and issue resolutions for internal review.
• Assist in tracking and analyzing customer feedback and service metrics to help improve customer experience.
• Support the customer service team by retrieving relevant data for follow-ups, case investigations, and escalations.
• Coordinate with other departments to gather information needed to resolve customer issues and ensure timely updates.

• Responsible for accurate staff salary calculation, including wages, overtime, and statutory deductions, ensuring timely payroll processing.
• Prepare and manage documentation for project claims, including subcontractor claims for MRT-related projects, in line with company procedures.
• Proficient in AutoAccount System and Invoice2Go for invoicing, payment tracking, and financial record maintenance.
• Oversee purchasing and logistics operations, including coordination with suppliers to support sales and inventory requirements.
• Experienced in preparing user guidance documentation and manuals for internal systems and websites to improve user onboarding and support.
• Monitor office supplies and equipment maintenance, ensuring a well-functioning workplace environment.

• Exposure in HTML website programming
• Experience in User Guidance Documentation for System/Website