HAZIQ IHSAN
Product Owner - ImSME
Petaling Jaya, Selangor
Summary
An effective Product Owner with Banking experience of more than 5 years. Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
6
6
Certifications
Work History
Product Owner
Credit Guarantee Corporation Digital (CGC Digital)
- Ensuring Product Go live on time
- Product Backlog Management - Creating and Prioritizing the Product Backlog
- Stakeholder Management: Acted as the primary point of contact for stakeholders, facilitating communication between business units, customers, and development teams
- Product Vision: Defined and communicated the product vision, ensuring alignment with business objectives and customer needs
- Requirements Management: Gathered, prioritized, and documented user stories and product requirements, maintaining a backlog for iterative development cycles
- Team Collaboration: Collaborated closely with development teams (Scrum, Kanban, etc.) to ensure a clear understanding of requirements, provide guidance, and remove impediments
- Iteration Planning: Led sprint planning meetings, defining sprint goals, and prioritizing backlog items for development
- Quality Assurance: Worked closely with quality assurance teams to ensure that developed features meet acceptance criteria and maintain high-quality standards
- Release Management: Orchestrated product releases, coordinating activities across development, testing, and deployment teams to ensure timely and successful releases
- Continuous Improvement: Conducted regular retrospectives to identify areas for improvement and implement process enhancements for increased efficiency and productivity.
Executive (Assistant Relationship Manager)
Credit Guarantee Corporation (CGC)
- Product Implementation Department (imSME) - Conduct user acceptance testing (UAT) for partners’ product on boarded on imSME (Malaysia’s 1st SME Financing/Loan Referral Platform)
- Product Management – Monitor, Revised and Placement of FI products on the imSME website
- Relationship management – liaise with Partners (Financial Institution and Alternate Financier for sustainable business partnerships
- Campaign Coordination – Conduct campaign with Partner to boost awareness, engagement, lead generation, loyalty, and conversion
- Monitoring and reporting – Data Capture, track performances, provide accurate and timely management report
- Conduct research to identify new markets and partners
- Partner onboarding – completing the compliance checking, NDA and partnership agreement with potential partners
- Conduct in-depth business analysis to identify new opportunities and continuous improvement for the purpose to generate sales and revenue
- Arrange and conduct both internal and external training, and briefing.
Personal Banker, Bancassurance
RHB Bank
02.2021 - 12.2021
- Product specialist – Propositioning bancassurance products to clients as effective financial solutions.
Personal Financial Advisor
Maybank
10.2018 - 01.2021
- Relationship management – Acting as clients’ first point of contact with Maybank through relationship building & client retention
- Financial analysis - Improving & enhancing clients’ lifestyles through offering conventional & Islamic credit facilities
- Wealth management – Analyzing clients’ potential financial gaps & offering financial solutions
- Risk management – Analyzing potential risks, threats & uncertainties in clients’ portfolio
- Compliance – Maintaining a high degree of compliance to safeguard the interests of the Bank & mitigate illegal financial activities.
Marketing & Communications Officer
UNIRAZAK
01.2015 - 09.2017
- Participating in marketing activities to showcase university
- Recruiting potential students & giving counsel on campus lifestyle, course structures & benefits through a student’s point of view.
Education
Bachelor of Economics Hons, International Trade -
UNIVERSITY TUN ABDUL RAZAK
01.2014 - 04.2018
Accounting & Economics Stream - undefined
MALAY COLLEGE KUALA KANGSAR
01.2007 - 04.2011
Skills
Sales Process
undefinedCertification
Federation of Investment Managers Malaysia - FIMM
Accomplishments
- Re-platform of imSME to use Cloud based system
- Merging the imSME Backoffice function with Customer Management System
- Lead Daily Report Automation Project
- Lead Daily Report Power BI Integration
- Lead Campaign coordination with Microleap
Courses Training
- Digital Marketing by Maybank
- Future Communication e-learning by Maybank
- Governance in the Digital World by Maybank
- Marketing Essentials by Maybank & Harvard ManageMentor
- Project Management by Maybank & Harvard ManageMentor
- Crisis Management by Maybank & Harvard ManageMentor
References
Available upon request
Hobbies
Cooking, Political Satire, Badminton, Futsal
Timeline
Personal Banker, Bancassurance
RHB Bank
02.2021 - 12.2021
Personal Financial Advisor
Maybank
10.2018 - 01.2021
Marketing & Communications Officer
UNIRAZAK
01.2015 - 09.2017
Bachelor of Economics Hons, International Trade -
UNIVERSITY TUN ABDUL RAZAK
01.2014 - 04.2018
Accounting & Economics Stream - undefined
MALAY COLLEGE KUALA KANGSAR
01.2007 - 04.2011
Product Owner
Credit Guarantee Corporation Digital (CGC Digital)
Executive (Assistant Relationship Manager)
Credit Guarantee Corporation (CGC)
Federation of Investment Managers Malaysia - FIMM
Takaful Basic Examination (Life & General) - TBE A & TBE B
Certificate Examination in Investment-Linked Life Insurance - CEILI
Pre-Contract Examination for Insurance Agents - PCEIA
Member of Asian Institute of Chartered Bankers (AICB)
Bank Risk Management Modules by AICB
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