Responsible individual with a strong work ethic and ability to quickly adapt to new tasks. Skilled at effectively communicating with individuals at all levels and thrives on taking on challenges in various tasks.
Overview
13
13
years of professional experience
Work History
PEMBANTU OPERASI
SYARIKAT PERUMAHAN WILAYAH PERSEKUTUAN
KUALA LUMPUR, Malaysia
04.2022 - 08.2025
Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
Answered telephone calls to offer information, direct callers and take messages.
Handled photocopying documents, updating files and faxing communications for staff.
Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
Supported office operations by taking on ad-hoc clerical duties.
Managed confidential information with discretion, upholding data protection standards.
Scanned new documentation into system and classified data using standard codes.
Processed expense claims and invoices, ensuring accurate financial records and timely payments.
Provided support to human resources, assisting with recruitment processes and maintaining employee records.
Organised fair access to office facilities, resources and supplies.
Liaised with clients and suppliers, fostering positive relationships and facilitating smooth operations.
Scheduled and prepared for board meetings, including preparing agendas and taking minutes.
Compiled and submitted reports detailing departmental performances and identifying areas for improvement.
Compiled data, produced visualisation charts and prepared reports on behalf of staff.
Helped clients apply for housing by assisting in completing paperwork and requirements.
Arranged viewings to assess and arrange housing repairs with external providers.
Consulted with tenants to address issues on anti-social behaviour from neighbours in social housing complex.
Supported clients with applications for necessary welfare payments and housing benefits to provide accessibility of resources.
Managed client deposit and monthly rent payments, enforcing deadlines through reminders.
Liaised with local authorities and external agencies to support tenants with additional needs, facilitating access to community resources.
Guided home buyers, sellers and renters through different types of property transactions.
PEMBANTU OPERASI
YAYASAN WILAYAH PERSEKUTUAN
KUALA LUMPUR, Malaysia
03.2021 - 04.2022
Supported staff with clerical tasks for well-maintained office administration.
Handled photocopying documents, updating files and faxing communications for staff.
Answered telephone calls to offer information, direct callers and take messages.
Handled confidential information with discretion, maintaining trust and integrity within the office.
Created filing system for contracts, records and reports.
Scanned new documentation into system and classified data using standard codes.
Secured data by following confidentiality procedures.
PEMBANTU AWAM H11
LEMBAGA GETAH MALAYSIA
Sungai Buloh, Selangor
01.2019 - 12.2020
Assisted in site cleanups, tear down and hazard removal after day-end and project completion, while following company best practices.
Followed work orders and supervisor instructions to maintain road safety and performance with regular upkeep.
Loaded vehicles with supplies and equipment to transport to job locations.
Created all groundworks, foundations and drainage to exact specifications by closely reviewing blueprints.
Cleaned and thoroughly serviced all tools and equipment necessary for groundwork.
Assessed drainage channels to identify and repair blockages.
Cleared work areas of obstruction and waste to reduce site risks.
Eliminated obstructions impacting work progress or worker safety.
Responded promptly to unforeseen site issues, applying problem-solving skills to mitigate impacts on project timelines.
Engaged in the repair and maintenance of existing infrastructure, including pavements and utility lines.
Kept grounds looking stunning and visually pleasing through regular upkeep and maintenance.