Microsoft Office
Hayati Abdul Halim
Sales Manager
Kuantan,Pahang
Summary
Service-oriented Sales Manager with more than 10 years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Overview
2
2
Languages
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Sales Manager
Ideal Heights Hotel Management
Kuantan, Pahang
08.2020 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Supervised sales team of 4 people, stepping in to support employees and deliver smooth sales processes for clients.
- Produced contracts, reports, letters, and proposals for clients.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Established E Perolehan system for company in order to participate in any government tender
Sales Manager
The Zenith Hotel Kuantan
Kuantan, Pahang
04.2016 - 08.2020
- Direct and control sales operation and generating/maximizing revenue to achieve target
- Organizing, executing calls, provide presentation to potential clientele, both corporate and government authorities
- Monitoring, forecast sales & events on weekly, monthly and annually basis.
- Directing formulation and implementation of sales plan and marketing strategies
- Organizing, dealing and organizing various events (MICE)
- Prospecting, background research on business development prospects
- Design and implemented Lesson Plan for Sales Marketing
- Handling MICE events, US EMBASSY (2016 with RM 1M revenue), Petronas Dagangan Berhad Vendor Engagement (2019 with RM 800k revenue)
- Facilitated planning and execution of events, leading to 80% client retention rate
- Increased monthly revenue and achieved monthly target
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
Assistant Sales Manager
The Zenith Hotel Kuantan
Kuantan, Pahang
03.2014 - 03.2016
- Receive and prospecting for revenue generating lead, conduct company background and activities research, sales visits to government agencies and authorities.
- Generate revenue and attain business volume as high as possible from the leads
- Offering personalized solutions to customer and work closely with operation team and together ensure any events run smoothly and exceed customer expectation.
- Supervise coordinator and executive level with on job training process
- Reviewing customer feedback and suggesting ways to improve process and service levels
- Manage projects and internal events
- Handling MICE events, SHELL MALAYSIA (2015 with RM 1M revenue)
Sales Executive
The Zenith Hotel Kuantan
Kuantan, Pahang
08.2012 - 03.2014
- Responsible to handle corporate and government account as directed by Director of Sales and Marketing
- Handling banquet forecast for any events booking and key in the revenue after BEO issuance for the monthly report purposes
- Prepare quotation, follow up to turn enquiry into prospect and present the sales team for event and catering
- Manage projects and internal events
- Handling MICE events, MAJLIS SEKALUNG BUDI (2014 with RM 1M revenue)
Sales Coordinator
The Zenith Hotel Kuantan
Kuantan, Pahang
07.2011 - 08.2012
- Provide administrative support to sales team, prepare quotation, handling banquet forecast, coordinate marketing and promotional activities, events.
- Handle Walk in customer
Account Executive
Dunia Herbs Sales & Marketing Sdn Bhd
Gombak, Selangor
06.2010 - 06.2011
- Perform the full spectrum of financial accounting functions and responsible for overall daily accounting duties such as billings, issue cheque, payment advice and follow up payment
- Review and implement internal accounting controls and procedure, analysis of accounts and also assist in any ad hoc task assigned as and when required
Education
Bachelor of Arts - Accounting
Universiti Sains Malaysia
Penang 08.2005 - 02.2010
Skills
Sales processes
Software
Timeline
Sales Manager
Ideal Heights Hotel Management
08.2020 - Current
Sales Manager
The Zenith Hotel Kuantan
04.2016 - 08.2020
Assistant Sales Manager
The Zenith Hotel Kuantan
03.2014 - 03.2016
Sales Executive
The Zenith Hotel Kuantan
08.2012 - 03.2014
Sales Coordinator
The Zenith Hotel Kuantan
07.2011 - 08.2012
Account Executive
Dunia Herbs Sales & Marketing Sdn Bhd
06.2010 - 06.2011
Bachelor of Arts - Accounting
Universiti Sains Malaysia
08.2005 - 02.2010
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